Darlows Caerphilly reviews

★★★★★ 5/5

Google

Amazing service from Darlows in Caerphilly. Olivia Roberts and Gareth Lewis in particular were fantastic. Olivia did the initial valuation and photographs and made it all very easy and relaxed. Gareth is so friendly, puts you instantly at ease and made the viewings go incredibly smoothly, even coming out after office hours to accommodate viewers for us. The communication was first class, we were always kept up to date with what was going on and I cannot reccommend them highly enough. Thanks guys.

Francis · 15 June 2018

★★★★★ 5/5

Google

Darlows Caerphilly have just sold me and my boyfriend our first house together! Gareth Lewis was very friendly at the viewing, easy to talk to and honest. If Gareth didn’t know something he offered to find out the information and get back to us which was very helpful as other Estate Agents have previously just said they ‘don’t know’. He’s been super quick at getting back to my calls and has processed the sale quickly and efficiently after our viewing. If your looking to buy or sell, he’s your guy! Thank-you Gareth I hope this review gets you the recognition you deserve! From the Rawle family!

Jenny · 15 June 2018

★★★★★ 5/5

Google

Thank you to the team at Darlows Caerphilly, for helping us to sell our property and finding us our new home. Leanne initially, followed by Claire went to great lengths to promote and eventually sell our house and always provided quick and constructive feedback following viewings. Gareth is extremely personable and actually sold our house on his first viewing to it and subsequently sold us our new house, together with Claire. The whole team make sure they know everything there is to know about the houses they are selling and are lovely to deal with. The whole team work well together and are polite, respectful and courteous in their actions and are a credit to Darlows. Well done Darlows Caerphilly. One point to take on board for future is maybe feedback to your preferred solicitors that they should act with the same professionalism as you do - no real introduction or welcome and in fact pushed us towards a different solicitor due to their attitude, assumptions and price.

Sharon · 15 June 2018

★★★★★ 5/5

Google

We recently used Darlows to sell our property. Claire Lea was our acting agent. She was very friendly and professional. She always kept us updated and even helped us with documents we needed to send to our solicitor. Due to our positive experience, we would not hesitate to recommend Darlows. Thank you so much Claire.

Shirley · 14 June 2023

★★★★★ 5/5

Google

We arranged to view a property and was met by Gareth Lewis. Throughout the viewing Gareth was both professional and friendly. We arranged a second viewing and Gareth met us at the property on his day off, so he fitted in with our plans. The viewings have resulted in us making an offer and Gareth has dealt with the whole process swiftly while keeping us informed regularly. Thanks Gareth you're a great asset to Darlows. Paul & Sarah Bowen

Paul · 15 June 2018

★★★★★ 5/5

Google

Darlows in Caerphilly have been outstanding! Gareth Lewis has helped us with buying our first home and we couldn’t have asked for anyone better to deal with. He was very experienced and helped answer any questions we had and kept us updated. I would definitely recommend Gareth to anyone looking to buy a home.

J · 14 June 2023

★★★★★ 5/5

Google

We didn’t use Darlows to sell our home but we wish we had as their customer service is superb. Actually knew what we were looking for and kept us in the loop. The agent we did use were nowhere near as attentive as Darlows with a special mention to Clare for her hard work. If we had our time again we would use Darlows.

Sam · 14 June 2022

★★★★★ 5/5

Google

Gareth Lewis was brilliant throughout the entire process of selling my house. He was on hand and answered any queries or concerns quickly, always kept my mind at ease with his positive attitudeand kept me up to date. His advice was always on point to ensure that I got the best price for my house. He is definitely an ambassador for darlows. Great work, thanks again Gareth.PositiveResponsiveness, Quality, Professionalism, Value

Stuart · 14 June 2021

★★★★★ 5/5

Google

My property sold by Darlows in 24hrs !! For full ask , absolutely outstanding!! Conner went above and beyond to ensure the sale was done , I am so greatfull !!!

Teresa · 23 September 2024

★★★★★ 1/5

Trustpilot

Possibly the worst estate agent we have…

Possibly the worst estate agent we have ever had the misfortune to deal with. We bought a property with Darlows and the service was dismal from start to finish. Phone calls frequently not returned, emails often unanswered, promises broken and inaccurate or misleading information provided about the property purchased. Eventually we had to ask local residents for the information we required. Their Llanishen branch was often closed and I was not the only one to decide to drive to the branch after days of trying to get hold of someone. The office was closed when I got there but another lady was banging the door in frustration at not being able to get hold of anyone for weeks on end, hoping someone would come down from upstairs. When they did I found the property we were purchasing still advertised for sale inside, months after having our offer accepted. We both left urgent messages to be contacted but still no one got in touch with me. Staff need better training and customer service needs serious attention.

Julie · 10 October 2025

★★★★★ 1/5

Trustpilot

Brother went to look at flat

Brother went to look at flat. Stinking flat but he said he will paint it etc himself as he was homeless.. pass all checks he was told! Tok a holding money had email today and was told he couldn't have it or money back!! You owe £150 GIVE IT BACKITS HIS NOT YOURS!! WORST COMPANY EVER AND NOT LETTING THIS GO!!

Amira · 17 September 2022

★★★★★ 5/5

Google

With Claire lea at the forefront of our sale, we found darlows very professional and efficient, in a relaxed and stress free manor, we believe Claire is a credit to darlows, keep up the good work, Thanks mark and rachel

Mark · 14 April 2024

★★★★★ 5/5

Google

David and Jayne would like to thank Claire Lea for her prompt and dedicated service, which led to us buying and now living in the house of our dreams. Claire remembered us from some previous viewings with Darlows, so when this property came on the market Claire immediately remembered and notified us. This prompt action meant we were first to view the property and ultimately buy it. Thank you again Claire. Wonderful service. David and Jayne

David · 15 June 2019

★★★★★ 5/5

Trustpilot

Darlows Pontypridd

Darlows Pontypridd - From day 1 darlows were supportive. Diane was amazing with helping us sell our home and searching with our new home. We wouldn’t be in our new home if it wasn’t for the constant dedication of Jackie. She was absolutely amazing and I’m going to miss her support and friendship we have build over the last 2 months. Thank you so much Jackie you are amazing!!!!

Karen · 9 July 2021

★★★★★ 1/5

Trustpilot

Darlows Merthyr Tydfil are liars and…

Darlows Merthyr Tydfil are liars and ignorant! I reserved a plot at St Tydfils Grove, in October 2021, in fact 2 years today! Anyway, there were a succession of delays, plus a mysterious succession of project managers, of whom the INITIAL contact was good, however it became aparent very quickly, that along with the delayed scheduled building work, that also I was being completely ignored, as they don't answer the phone when they see your number on the office phone, then it would be transferred to their parent company, Spicehaart. But even they were very slow for about a year, as the constantly different telephonists took my complaint, which was laborious in the end, as they didn't seem to have a clue about ALL my previous telephone calls/emails. However, luckily for me, but unluckily for them, I keep digital notes of EVERYTHING, even the name, date and time of my conversation. Anyway, in the end I had to start a complaints file with Resolver, in which I attached the vast majority of of my countless emails, plus digital notes of all the times I have phoned to complain, plus the transcripts of the Live Chat conversation I had on the Darlows Merthyr Tydfil website, in which they were obstructive, trying to make out they didn't know who was the Branch Managers Superior was, until I said I was including them in my complaint also. I done this on a Sunday afternoon, and surprise, surprise, the ignorant manager at Merthyr Tydfil Darlows, was trying to ring me first thing on Monday morning, plus he'd sent me an email straight after with an attached Reservation Refund Form. I had emailed him 3 days previous, which was a massive email of me complaining about him lying to me, when he told on a telephone call on the 6th December, 2022, that the solicitors will have everything sorted by the beginning of January(2023). Then no contact whatsoever, until I emailed the Branch manager on 29th June 2023, which again he ignored! And I know if I hadn't started a complaints procedure via Resolver, which I have to say was a very easy and simple process. Funnily enough, after completing and returning the refund form, yes, you've guessed it, complete SILENCE! Anyway, I had to go back to Spicehaart, and luckily, a Mathew initially, then Claire, Finally got me my refund! It was just short of 2 years after paying it! I didn't give surnames, but suffice it to say they are very high up at Spicehaart! There is a reason why Darlows Merthyr Tydfil only have 41% ONE STAR REVIEWS on Trustpilot. I cannot speak for other branches, as I've never used them. And I didn't choose Darlows Merthyr, I chose St Tydfils Grove, which unfortunately they were the estate agents. P. S. The date assigned for when this all started is incorrect, as it only let's you go back twelve months previous, it was actually 14th October 2021, not 2022.

Richard · 14 October 2023

★★★★★ 5/5

Trustpilot

Great service, Great Team.…

Great service as always kept updated on queries ive asked for. Georgia I've dealt with the most always polite and knows her job well, easy to email and phone always get a quick response after contacting her. Sometimes I feel like im a nag , but Georgia always ready to listen.

Tony · 5 June 2026

★★★★★ 5/5

Google

Used Darlows to help me find a property late 2020. The complications of Covid restrictions introduced a few unexpected hold-ups, but Claire Lea was brilliant. Kept us informed and joined up all the parties to make it as smooth as it could be. Great recommendations from Claire from the minute we saw the first property right through to the early days post-completion. Very happy with a professional service.PositiveResponsiveness, Professionalism

Matthew · 14 June 2021

★★★★★ 5/5

Google

I would like to say a huge thank you to Natalie Gingell. She's been so professional through out the sale of the house, keeping me at ease with her bubbly personality such a lovely young lady who I can see will go very far. I would also like to mention Gareth Lewis keeps us updated no matter haw many phone calls very professional in every way. Thank you so much Regards Claire Jones

Claire · 14 June 2020

★★★★★ 5/5

Google

Claire was professional and very helpful. Kept me informed and up to date with sale. Always returned call if unable to speak to Claire. Had dealings with the her colleagues. Again very helpful and professional. Hopefully I will never move again but if I did I would definitely look at using Darlows

Pamela · 14 June 2023

★★★★★ 5/5

Google

I have nothing but positive things to say about Caerphilly Darlows. Gareth was absolutely fantastic, professional and lovely. He was amazing and was there for us the whole process of buying our first home. Overall our experience with the service received was 5*, thank you to the whole of Caerphilly Darlows Team.

Kelly · 14 June 2023

★★★★★ 5/5

Google

Incredibly impressed with our experience with the Darlows team, especially Gareth who was our main point of contact. Gareth kept in touch regularly, calling and emailing us to touch base and tell us about new properties that might be of interest to us. Very friendly, good humoured and dedicated. Would highly recommend!

Ellie · 14 June 2023

★★★★★ 5/5

Google

Really happy with Claire lea at Darlows Caerphilly. Visited the branch today to get some advice about selling my grandmother’s property and she really put me at ease with her fantastic advice and help. Thank you Claire.

Eve · 14 May 2024

★★★★★ 5/5

Trustpilot

5* Guidance

Currently looking for my first property to rent and I can not be more thankful for one of your members of staff. Nicole has gone above board to make the process of finding a property a breeze. Nicole is making the process of finding the perfect house for me and I can not wait to find that “just right” property and I know with the help and guidance from Nicole, we will get there.

Sophia · 8 August 2019

★★★★★ 5/5

Google

A big thank you to Connor Strong at the Caerphilly branch of Darlows. As 1st time buyers we appreciate his efficiency, cheery demeanour and helpful nature in securing our purchase. Fully recommend!

Cheryl · 2 August 2024