Trusted Agent profile · Caerphilly
★★★★★
925 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's office in Caerphilly, at 30 Cardiff Road, is rated 4.6 out of 5 across 925 reviews on two platforms, including 589 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
5/5
TrustpilotAs always excellent service from…Cliff and Sarah Spanswick
As always excellent service from Darlows. The team are working remotely from home during these unprecedented times and Michael Tustin always gets back. Received a maintenance request this morning for a white goods repair - business as usual it seems. Thank you for looking after us and our properties.
5/5
TrustpilotThanks
A very professional and friendly service provided, Tayah especially went out of her way to help.
Hi Steve Payne,We're pleased to see the 5-star rating you left for us. Please let us know if there is anything further we can do to help!RegardsDarlows Albany Road (Lettings)
5/5
GoogleAll the team at Darlows Caerphilly are a pleasure to deal with and always keep us well informed. Thanks again
Dear Chris Wilsher, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly
5/5
GoogleGreat service from GarethPositiveResponsiveness, Professionalism
Hi Jade, thankyou for your kind words, we look forward to finding you your new home soon, kind regards Olivia Roberts Caerphilly darlows estate agents
5/5
GoogleVery helpful advice from Gareth.
HI Phillip, thankyou for your review, we wish you all the best with your search and will continue to keep you updated kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
TrustpilotExcellent service from several staff at…
Excellent service from several staff at rental dept.Good feedback tenants found really quickly would definitely recommend
Dear Russell, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
2/5
GoogleI have had an excellent professional,helpful and friendly service from the staff during sale and purchase at Darlows Caerphilly.
Thank you for sharing your comments Darlows Caerphilly
5/5
TrustpilotGeneral information
Excellent customet service from Hollie, very informative & helpfull.I will be back in touch in the future.
5/5
GoogleFrom start to finish the team at Darlows caerphilly couldn’t be more helpful. Very friendly and professional.
Dear James Clarke, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly
5/5
TrustpilotZara Lawes dealt with our query very…
Zara Lawes dealt with our query very promptly and efficiently. Great work. thank you.
Andrew Fiddes, we are glad we could help! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!
5/5
TrustpilotSpoke to a lovely lady called Hayley
Spoke to a lovely lady called Hayley, excellent customer service! Very understanding and courteous.
George Morris, we're happy you found our staff to be so supportive during your experience here at Darlows Albany Road (Lettings). Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotChristine from Darlows Estate…
Christine from Darlows Estate agent,very friendly,prompt. Christine Ensured the delivery of properties to purchase., we're presented to me seamlessly and based on the specifications provided.
5/5
GoogleExcellent service from Gareth, making the stress of finding my first home a little easier!
Dear Sian Hopley, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly
5/5
GoogleGreat responsive service from Gareth. Always professional and provides speedy responses to any questions asked.
Dear Amanda Asante, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating! Regards Darlows Caerphilly
5/5
TrustpilotWe have had excellent customer service…
We have had excellent customer service from Chloe, she has been very helpful and understanding.Everyone who I have dealt with in Darlows have been very helpful, Nicole in helping us find our home, Chloe, Ollie and Gareth in helping with the maintenance issues.
5/5
GoogleFrom start to finish everything was no problem. A great experience and thank you.
Dear Robert Lewis, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleMy contact was Claire, who was very helpful. Recommend this Estate Agent. Friendly staff.
Dear Craig Watson, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating! Regards Darlows Caerphilly
5/5
GoogleFriendly, very helpful when need answers to questions and very reliable
Dear Emlyn Watkins, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
TrustpilotTenancy inspection - 5 Star
Tenancy inspection carried out by Sam McAllister, extremely friendly and professional. Awesome service
Good morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotVery efficient
Very efficient, friendly and helpful. Affordable fee to move and very flexible.
Dear Philippa John, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotExtremely friendly and informative
Extremely friendly and informative. Thanks for your help Rhys.Would highly recommend.
Dear Conor, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleExcellent customer service with very friendly and helpful staff. Thank you Darlows
Dear Sonia Kendrick, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We are always more than happy to assist you if anything else comes up. Take care!
5/5
TrustpilotAn excellent service.
The Darlows team in the Llanishen office were without exception, professional, helpful and friendly. They kept us updated and informed all the way through the process of buying and selling and made what is one of lifes most stressful events run as smoothly as possible. Thank you.
5/5
TrustpilotFantastic service from Oliver in the…
Fantastic service from Oliver in the Merthyr office, highly recommend Darlows!
Dear Richard, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Darlows's Caerphilly office has 925 reviews across two platforms: 589 on Google, 336 on Trustpilot (across the whole business).
Darlows Caerphilly is rated 4.6 out of 5 across all 925 reviews, and 4.9 out of 5 on Google from 589 reviews.
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Darlows Caerphilly, 30 Cardiff Road, Caerphilly, CF83 1JP.
