2/5
TrustpilotWe have had a very bad time at our…
We have had a very bad time at our property but if it wasn’t for Zara Lawes she had been amazing and done everything she can for us.
Trusted Agent profile
Darlows Caerphilly reviews
★★★★★
925 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's Caerphilly office at 30 Cardiff Road is rated 4.6 out of 5 across 925 reviews on two platforms, including 589 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSpoke with Chloe on the Property…
Spoke with Chloe on the Property Management team and I have to say what excellent customer service, couldn’t be more helpful if she tried! Thank you so much!
5/5
TrustpilotWould just like to say a big thankyou…
Would just like to say a big thankyou to ollie for today very understanding and was more then happy to help and that's exactly what he done. Thankyou
5/5
TrustpilotFantastic service from Ollie Hussain…
Fantastic service from Ollie Hussain today , a professional kind gentleman who did everything he could for me , couldn't have asked for more .
2/5
TrustpilotThe only reliable people there are…
The only reliable people there are chloe and ollie the rest say they will call you back or sort out your problems but they never do
5/5
TrustpilotFantastic service from darlows in…
Fantastic service from darlows in Pontypridd.Really happy with how quick and professional they dealt with my sale. Will 100% recommend them and I will most definitely use darlows again.
5/5
GoogleNice people
Agent replied · 16 April 2026
Hi Ahmed, Thank you for your 5* review!
5/5
Trustpilotall sorted now
I was having some difficulties with finances and Ollie Hassani from property management has helped to sort them out. Thank you very much
5/5
Trustpilot5 Star Service!
5 Star Service!Chloe Hutchings has given us outstanding service! Polite, professional and got back to all our enquiries straight away. Definitely recommend!
5/5
TrustpilotZara superstar
Rang Zara yesterday to sort out an issue Ive been chasing for weeks, sorted maintenance visit for today super service
5/5
TrustpilotI had a call from lovely Zara today
I had a call from lovely Zara today, trying to sort out my contract, she is very helpful, Thank you.Magda.
5/5
TrustpilotFantastic service from Victoria Hart!
Fantastic service from Victoria Hart at Darlows!Professional, friendly, knowledgeable and always goes above and beyond, highly recommend!
5/5
TrustpilotExcellent
Sam McAllister provided an excellent service - he resolved my tenants’ issue immediately and kept me informed with clear communication.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Genuinely can’t fault A single part of the proces.
5/5
TrustpilotBrilliant
Been dealing with Zara with issues and she’s been absolutely fantastic, very helpful and kind.
5/5
TrustpilotDarlows was truly FANTASTIC
Short version:
5/5
TrustpilotChloe from the property management team…
Chloe from the property management team was extremely helpful! Amazing customer service
5/5
TrustpilotVery pleased with the service we…
Very pleased with the service we received from Darlows Merthyr Tydfil and Nicole. Would highly recommend.
5/5
TrustpilotHad a issue phoned today got solved…
Had a issue phoned today got solved straight away
5/5
GoogleVery good.
Agent replied · 9 September 2025
Thank you Giovanni, We are pleased to have helped you find a new home.
5/5
TrustpilotExcellent service and excellent staff
Excellent service and excellent staff. Would definitely recommend.
5/5
TrustpilotVery smooth move in process
Very smooth move in process, helpful at every step
5/5
TrustpilotHayley has always been polite and…
Hayley has always been polite and helpful.🙂
5/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Hi Hywel, Thank you for leaving a 5* review following your viewings with Connor.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Caerphilly
How many reviews does Darlows Caerphilly have?
Darlows's Caerphilly office has 925 reviews across two platforms: 589 on Google, 336 on Trustpilot (across the whole business).
What is Darlows Caerphilly's rating?
Darlows Caerphilly is rated 4.6 out of 5 across all 925 reviews, and 4.9 out of 5 on Google from 589 reviews.
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Where is Darlows's Caerphilly office?
Darlows Caerphilly, 30 Cardiff Road, Caerphilly, CF83 1JP.
