Trusted Agent profile · Caerphilly
★★★★★
925 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's office in Caerphilly, at 30 Cardiff Road, is rated 4.6 out of 5 across 925 reviews on two platforms, including 589 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
5/5
TrustpilotGood service on the phone always real…
Good service on the phone always real nice to talk to.
Dear James Breslin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleVery professional and friendly service, would recommend and use again in the future.
Dear Luke Quinnell, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst selling your property. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly
5/5
TrustpilotExcellent customer service from Zara…
Excellent customer service from Zara Lawes at Darlows.
Dear Michelle, Thank you for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotBest estate agents in Pontypridd
Great company, great staff
Hi,Thank you for taking the time to leave us a great review about your experience with us!
1/5
TrustpilotAvoid if you can
Avoid if you can. Terrible service with no communication.
5/5
TrustpilotExcellent Advice
Excellent advice about renewing lease taking account of flexibility required!
Dear Jude Griffiths, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotPositive, helpful and friendly experience
We have recently had a positive experience with Tayah Rennie-Morgan. She was friendly, very helpful, helped us to solve a problem and delivered the information during the same day. This saved us a lot of work on our accounts.
5/5
GoogleGood service and follow ups! Would recommend.
Hi Don Zerrudo, we are very happy to have provided you with such a positive experience! We look forward to your next visit. Take care!
5/5
TrustpilotGreat customer service from all in…
Great customer service from all in Merthyr Tydfil branch.
Dear Natalie,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleExcellent service from Gareth, very professional and extremely patient.
Dear Debi Hembery, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleProfessional service. Gareth and Olivia are proactive and diligent.
Dear Gianluigi Fecci, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Darlows Caerphilly estate agents
5/5
TrustpilotExcellent
Very and quick and professional throughout the entire process
Dear Tim, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotExtremely helpful and very willing to…
Extremely helpful and very willing to help!
Dear Akshay, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotHi would like to say thankyou to gareth…
Hi would like to say thankyou to gareth from darlows dealt with my end of tenancy really well and deposited my bond back to me very quickly which is a great help thankyou so much.
5/5
TrustpilotSpoke to chloe from the property…
Spoke to chloe from the property management team and I have to say from reading previous reviews how true they are, nothing was ever too much of a problem and she was always polite and helpful
5/5
TrustpilotI moved into a 3 bedroom property
I moved into a 3 bedroom property, there was a few things wrong. I contacted Chloe and she went above and beyond to arrange things. Still waiting for the replies but the customer service is brilliant
5/5
GoogleVery professional and friendly service from Claire.
Hi Lewis Jones, We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know! Thank you again for your star rating! Regards Darlows Caerphilly
5/5
TrustpilotVery efficient friendly service
Very efficient friendly service Would recomend Darlows.
Dear Lisa Owens, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!Darlows Lettings Merthyr Tydfil
5/5
Googleexcellent service would definitely use again. thanks livvy
Oliver Powell, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Darlows Caerphilly
5/5
TrustpilotOllie Hassasni
Ollie Hassasni - property manager. 5 star review from me as this gentlemanwas nothing more that a perfect professional during a very testing time of both the year and current said situation.
1/5
TrustpilotScammers!
5/5
GoogleEnd to end service brilliant
Hi Hcraft 09, We're pleased to see the 5-star rating you left for us. Please let us know if there is anything else we can do for you; we are more than happy to help! Best wishes, Darlows Caerphilly
1/5
TrustpilotI Don't know I'm afraid?!?
£90+ for a gas check?!Never get an answer from any office, calls always just go back to Essex where they know nothing. Can't even confirm an occupation/ move in date.Absolutely appauling!!
4/5
Trustpilotchloe from the property management team…
chloe from the property management team in Cardiff couldn’t be anymore helpful, had a few queries and she helped me get to the bottom of them all! Thank you so much!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Darlows's Caerphilly office has 925 reviews across two platforms: 589 on Google, 336 on Trustpilot (across the whole business).
Darlows Caerphilly is rated 4.6 out of 5 across all 925 reviews, and 4.9 out of 5 on Google from 589 reviews.
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Darlows Caerphilly, 30 Cardiff Road, Caerphilly, CF83 1JP.
