5/5
GoogleRichard M was fab when getting me set up and booking a viewing!
Agent replied · 13 June 2024
Hello thank you the review we look forward to finding you a property! Kind regards Olivia Roberts Darlows Estate Agents Caerphilly
Trusted Agent profile · Caerphilly
Darlows Caerphilly reviews
★★★★★
926 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's office in Caerphilly, at 30 Cardiff Road, is rated 4.6 out of 5 across 926 reviews on two platforms, including 589 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
Google5/5
TrustpilotZara Lawes and Tristram Hall have been…
Zara Lawes and Tristram Hall have been absolutely amazing. They go above and beyond in the service they provide. I can not recommend them enough.
Agent replied · 24 August 2024
Dear Marie-celine Glenn, Thank you for taking the time to leave us feedback. We hope to be of service to you again in the future. Best wishes, Darlows Albany Road (Lettings)
5/5
GoogleWe found Gareth Lewis provided a Very prompt, friendly and professional service.
Agent replied · 13 June 2024
Good afternoon Richard, Thankyou for your review and congratulations on your purchase , kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleSo polite and pleasant, really professional great 👍 …
5/5
GoogleSarah Jane Ashdown the Mortgage Broker for Just Mortgages based in the Caerphilly Darlows office was very friendly, professional and thorough. I would definitely recommend! !
Agent replied · 13 June 2024
Dear John Mcshane, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
4/5
GoogleVery impressed with Gareth at Darlows. Was very efficient and informative.
Agent replied · 13 June 2024
HI Adam, thankyou for your kind words and good luck with your continued search, all the best Olivia Roberts Caerphilly Darlows estate agents
5/5
TrustpilotDarlows manage a buy to let property…
Darlows manage a buy to let property for me and the services that they have provided to date have been great.
Agent replied · 12 June 2024
Dear Craig A, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
GoogleBig thank you to Darlows Caerphilly team. Always there to help and advise. I will be sure to recommend them to all my family and friends.
Agent replied · 13 June 2024
Monica Sequeira, thank you for taking the time to leave us feedback. We always love to receive great feedback. Wishing you a great day until the next time we meet.
5/5
GoogleClaire and her colleagues at Caerphilly Darlows have took me through the property buying process from purchase to completion on Saturday. She has been looking after me very well through this entire and complicated process. Well done.
5/5
TrustpilotZara - Darlows Lettings
Zara provided excellent service on a query about rent. She was very kind and solution oriented and quickly resolved my issue.
Agent replied · 12 June 2024
Thank you so much for your review. We are so pleased that Zara was able to assist you. Please let us know if there is anything else we can assist you with. Darlows Property Management
5/5
GoogleFantastic service from Gareth, very helpful. He explained everything and kept in contact so you know exactly what's going on. Would highly recommend
Agent replied · 13 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! Darlows Caerphilly
5/5
TrustpilotJess
Thanks jess you made a difficult time very easy
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotProfessional Management-Darlows
Well done Victoria of Darlows rental team, very professional and competent, good communication and follow up of urgent calls
Agent replied · 17 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with Lauren and the Albany Road branch!
5/5
GoogleAs usual Darlows Caerphilly branch are efficient, passionate and on the ball. Best estate agent in Caerphilly by a mile!
Agent replied · 13 June 2024
Donna Jones, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotDarlows
Cannot fault Merthyr Tydfil Branch. Very helpful, & have stayed in constant contact to keep us updated with all info. Thank You.
Agent replied · 12 June 2024
Dear Chloe,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotI recently had a property visit with…
I recently had a property visit with Sam McAllister, he was very friendly and very helpful in sorting any issues I had.
Agent replied · 12 June 2024
Hi Georgia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call. Have a great day!
5/5
TrustpilotOliver gave me some very helpful advice…
Oliver gave me some very helpful advice on letting my property out. When the times comes I will be using his services.
Agent replied · 12 June 2024
Dear Malcolm,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
1/5
TrustpilotWow the attitude from their agents is…
Wow the attitude from their agents is appalling. Avoid Darlows Brynmawr, disgusting service.
Agent replied · 12 June 2024
Hi,We're sorry to see your review. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
4/5
TrustpilotInconsistent communication rectified
After some inconsistent communication and support with our rental properties, Gareth Coleman has taken control of a couple of issues with one property and has done an exceptional job. A 6 star review for Gareth, dropping a star in the official rating due to previous experience with Darlows in general.
5/5
TrustpilotWorking with Jada
We’ve recently been working with Jada. She’s been really helpful, friendly and professional.
5/5
GoogleReally friendly and professional service - great communication.
Agent replied · 13 June 2024
Thanks Ashley for taking the time to review us. We are here if you need us again in the future! Kind regards Olivia Roberts Darlows Estate Agents Caerphilly
5/5
TrustpilotZara
Zara- very easy to deal with and puts you at ease In any situation, very helpful and understanding
Agent replied · 12 June 2024
Dear Corey, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings) estate agents. Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotGreat service and consideration of the…
Great service and consideration of the smaller details to help all parties. Very impressed with the time spent ensuring a great experience. Thank you!
5/5
TrustpilotSam McAllister
Sam McAllister turned up on time and was very polite and friendly.Very helpful and deserves a 5* review.Thank you.
Agent replied · 12 June 2024
Dear Abby, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Caerphilly
How many reviews does Darlows Caerphilly have?
Darlows's Caerphilly office has 926 reviews across two platforms: 589 on Google, 337 on Trustpilot (across the whole business).
What is Darlows Caerphilly's rating?
Darlows Caerphilly is rated 4.6 out of 5 across all 926 reviews, and 4.9 out of 5 on Google from 589 reviews.
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Where is Darlows's Caerphilly office?
Darlows Caerphilly, 30 Cardiff Road, Caerphilly, CF83 1JP.
