Trusted Agent profile · Caerphilly
★★★★★
926 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's office in Caerphilly, at 30 Cardiff Road, is rated 4.6 out of 5 across 926 reviews on two platforms, including 589 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
4/5
GoogleWe are in the process of buying our new home and Darlow's have provided a very professional service. They have been great at getting back to us with answers to any questions we've had.
Hello Jennifer Clasper, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out! Darlows Caerphilly
5/5
GoogleI have bought and sold with darlows caerphilly. I found them helpful and professional throughtout the whole process. I would highly recommend their services and will be sure to use them again in the future.
Dear Mari Johnstone, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you for taking the time to leave us feedback. You really made our day today.
5/5
TrustpilotWell Done Zara Lawes
Zara has persevered, over the course of a number of weeks, to resolve a difficult situation in one of our rental properties. She has followed up diligently and kept me well informed at every step. It was a real relief when she called me this morning to say that the situation had finally been resolved. Well done and thank you!
5/5
TrustpilotVery pleased with Darlows
Very pleased with the service that Darlows have provided , all the agents are always courteous and polite , they solve any issues quickly , will be using them again shortly
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!Darlows Merthyr Tydfil
5/5
GoogleClaire gave professional service all through process and kept me updated at all times. Pleasure working with Claire.
Hi Susan, thankyou for your kind words, all the best Olivia Roberts Caerphilly Darlows estate agents
5/5
TrustpilotSuper service
Asset to DarlowsAfter moving into my new property, I had a few questions that I needed answering. After a few calls to Darlows, I had a phone call from Zara who told me she'd get the answers I was searching for.... 25 minutes later she calls back, with the answers. Great, friendly service. Very helpful and efficient. Thank you!
5/5
Google5 Stars for Gareth Lewis of Darlows in Caerphilly. I was welcomed warmly on my first visit and subsequently received professional, friendly help in my search for a new property. Great service.
Hi Neil Adams, thank you so much for your positive comments about Darlows Caerphilly! Thanks again for the recommendation, and have an amazing day!
5/5
GoogleGreat initial and helpful chat with Richard
Thank you for the kind words Louise, happy we could help! Kind regards Olivia Roberts Caerphilly Darlows Estate agents
5/5
GoogleDarlows have been excellent, Richard showed me around a couple of properties and was honest and helpful.
Hello thank you for the review it is very much appreciated! Kind regards Olivia Roberts Darlows Estate Agents Caerphilly
5/5
GoogleClaire Lea and the rest of the Darlows Caerphilly team did a great job at guiding me through all aspects of purchasing my first property. I would highly recommend them.
Aaron Hook, thank you for sharing your positive experience! We wish you all the best for the future in your new home. Darlows Caerphilly estate agents
1/5
TrustpilotI wouldn’t use them again they seem to…
I wouldn’t use them again they seem to be on the side of buyers not the people they’re representing .
5/5
Trustpilotacknowledgement for Chloe Hutchings
This review is an acknowledgement for Chloe Hutchings for her brilliant customer service. Chloe promptly informed me of a particular issue that needed to be addressed. Separately to this I required some urgent information which Chloe provided within the hour! I’m very impressed with the service provide, Chloe very much relived what could have been a stressful situation.
5/5
TrustpilotI was very happy with Tanya she got all…
I was very happy with Tanya she got all the stuff that I asked for sorted out so less stress for me so 10 out of 10
Dear Gareth Morgan, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
GoogleGreat communication. Friendly and helpful staff
Hi Gaynor thankyou for kind review, we look forward to finding you a house soon, kind regards Olivia Roberts Caerphilly darlows estate agents
4/5
GoogleHad a call back from an enquiry from Richard today. Very helpful. Fast response 👌 …
Thank you for your review! Great to hear you've had a good experience! Kind regards Olivia Roberts Darlows Estate Agents Caerphilly
5/5
GoogleVery happy with Claire Lea and her colleagues who sold my property within a few weeks.
Hello Paul thank you for your great review we look forward to finding you, your new home! Kind regards Olivia Roberts Darlows Estate Agent Caerphilly.
5/5
GoogleI asked Darlows to do a viewing at a property that we liked and was shown around by Claire Lea. Excellent communication and professionalism would recommend her for sure.
Dear David Jenkins, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleI was very happy with the service provided by Gareth at Darlows in Caerphilly. I particularly appreciated the regular feedback given to me unprompted. Much appreciated.
Dear Everything Elro, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
TrustpilotI had an unexpected situation that…
I had an unexpected situation that popped up I phoned and Louise pugh answered my call and I just want to say she was fantastic and sorted everything out for me thanks again Louise x
5/5
GoogleClaire Lea has provided lots of interest in my property in just 1 week!! Lovely friendly staff, regular feedback after every viewing, thanks all for your help so far!! X
Dear Amanda Tyler, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property Thank you, and have a fantastic day! .
5/5
GoogleGareth Lewis🍻 excellent thanks …
Good afternoon Rod, many thanks for your review kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleClaire Lea recently helped sell my mother in laws property-she was very helpful efficient and professional nothing was too much trouble I would definitely recommend her Many Thanks
Thank you for taking the time to let us know how we did. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleHad excellent service from all staff at Darlows. Very knowledgable in information given to us, sold house in a matter of weeks. Friendly and approachable. Would highly recommend.
Dear Simon Farrant, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
4/5
TrustpilotGot through eventually
Got through eventually, but Zara was very helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Darlows's Caerphilly office has 926 reviews across two platforms: 589 on Google, 337 on Trustpilot (across the whole business).
Darlows Caerphilly is rated 4.6 out of 5 across all 926 reviews, and 4.9 out of 5 on Google from 589 reviews.
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
Darlows Caerphilly, 30 Cardiff Road, Caerphilly, CF83 1JP.
