Trusted Agent profile · Caerphilly
★★★★★
926 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's office in Caerphilly, at 30 Cardiff Road, is rated 4.6 out of 5 across 926 reviews on two platforms, including 589 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
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The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from Claire and the rest of the team. Would recommend 👍 …
Hello Mr Haines, Thank yo so much for the great review! It is very much appreciated. Kind regards Claire Lea Caerphilly Darlows Estate Agents.
5/5
TrustpilotI've been to many local estate agents…
I've been to many local estate agents looking to rent my first property and no one has helped me like the way Nicole has. As I have found the process confusing Nicole help break it down and made it a lot easier to process.
Dear Taryn King, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleVery please with the professional way Gareth Lewis of Darlows managed our viewing of one of their properties. Unfortunately it wasn't the house for us but we appreciated the service provided.
Hi Mr Brookes, thankyou for your kind review we will keep you updated on new properties as they come on the market all the best with your search, regards Olivia Roberts caerphilly Darlows estate agents
5/5
GoogleI found Claire Lea very professional, helpful and approachable. Would definetly recommend if your selling a house.
Hello Mrs James, we really appreciate your feedback! We wish you the best of luck in your new home. Kind regards Claire Lea Caerphilly Darlows Estate Agents.
5/5
TrustpilotDarlows Caerphilly
Really pleased with Darlows Caerphilly, Natalie, Gareth and Livvy are really professional, and helped take the stress out of selling my home, only had to phone them with any worries and they were understanding and put you at ease, thank you all. S Farr
Dear Sarah, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleThoroughly pleased with Gareth Lewis at Darlows Caerphilly. Honest , friendly and sensible style of presentation. Knowledgeable about property details. and background. Considerate helpful manner. Easy to converse with. Extremely stylish. Refreshing to meet someone with genuine commitment to the role.
Dear Roger Beer, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
1/5
TrustpilotCowboys in Darlows Canton
Sold a flat through Darlows Canton. Exceptionally unprofessional, poor advice, poor management, poor communication. Really wish I’d used anyone else.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleI purchased house from Darlows in November and I would highly recommend this estate agent. From the very start they were very professional and gave an extremely friendly service. I was kept up to date at every step of the way. Very happy customer :)
Dear Daniel Arnold, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We sincerely thank you for the positive review, and look forward to seeing you again soon! Darlows Caerphilly
5/5
GoogleA very helpful, friendly and well-informed service from Livvy at Darlows. At a time when house-hunting was very difficult she took the time to understand what we were looking for.
Thank you John for sharing such a lovely review. Have a great day, Olivia Roberts Darlows Estate Agents Caerphilly
5/5
GoogleFantastic experience. Thorough, clear, open and honest from valuation through to sale with Gareth. Always received timely updates of progression and will definitely be using darlows for any future sales.
Hi Paul, Thankyou for the positive review, we are so pleased you have had such great service from us, all the best in the future, Kind regards Olivia Roberts Caerphilly darlows estate Agents
5/5
GoogleGreat service, excellent communication from Gareth, almost daily keeping us updated with every aspect of the sale on our property. Glad to have selected Darlows as our sales agents.PositiveResponsiveness, Professionalism
HI Nick, Thankyou for your kind review, so glad you had a good experience. kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleReally good experience Thankyou! :)
5/5
GoogleConnor showed us around and he was great
Thanks for taking the time to leave a review for Connor, we are happy to be able to help in your property search.
5/5
GoogleGareth Lewis has gone the extra mile helping secure a property for my daughter during particularly difficult times with Covid looming on every corner. Felt safe on viewings, Gareth has kept us updated throughout the process.
Pam thank you for your feedback, we are pleased you were happy with the service you received whilst looking for a home for your daughter. Many thanks Olivia Darlows Caerphilly estate agents
5/5
GoogleFrom the first contact with Darlows of Caerphilly we found them to be very professional and competent providing a first class service. Friendly, helpful and reliable staff members.PositiveResponsiveness, Professionalism
Hello MB, thankyou for the positive feedback and review we wish you all the best in the future. Kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleNice to be treated seriously. Gareth came cross friendly and obviously knew his stuff.
Hello Steve, Thank you for the review, so pleased you are happy with our service. Kind regards Claire Lea Caerphilly Darlows Estate Agents.
2/5
Trustpilotagents are agents
Sugar coating every sentence might give you a false sensation of interest and attention. Don't let this fool yourself. Agents just care about selling at the highest price for the highest commission. Darlows is nothing but a good example
We are sorry to hear about your experience, please can you email more details to help@darlows.co.uk and our team can look this further?Regards,Darlows
5/5
TrustpilotSam and Lisa are truly the nicest most…
Sam and Lisa are truly the nicest most professional Estate agents that I have had the pleasure of dealing with in all my years of buying and selling properties. Forget all the double barreled Cardiff estate agents just trust Sam and Lisa.
Peter, Thank you for such a lovely review, it was a pleasure to work with you. If you need any help in the future you know where we are. Darlows Llanishen
5/5
TrustpilotI have found the Darlows team Very Helpful
I have found the Darlows team very efficient. Zara has been especially helpful over the last few months despite the difficult conditions.Thank you
4/5
GoogleGood efficient service. Communication was Very good. Led by Claire Lee
Hello Mr Edwards, We are so pleased that you are happy with the service! We wish you the very best in your new home. Kind regards Claire Lea Darlows Caerphilly Estate Agents.
1/5
TrustpilotVery bad communication from lettings…
Very bad communication from lettings team. We may have been young but definitely shouldn’t have been taken advantage off. Would definitely not recommend to anyone. It’s all about money with them rather than helping.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotFantastic experience through Nicole
Fantastic experience through Nicole at Darlows, Merthyr Tydfil. She's diligent, takes the time to understand my needs and always delivers on her promises. I can't recommend her highly enough!
Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleVery amazing! And he’s so lovely!
Hi Ffion, Thank you for your review for our sales negotiator Connor.
5/5
GoogleThe service was outstanding throughout the sale of my property and the staff were very helpful and kept me up to date on a regular basis. I can’t thank them enough.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Helen for your kind words, we hope to be of service to you again in the future. Best Wishes, Olivia Roberts Darlows Estate Agents Caerphilly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
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