Trusted Agent profile · Caerphilly
★★★★★
950 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's office in Caerphilly, at 30 Cardiff Road, is rated 4.6 out of 5 across 950 reviews on two platforms, including 613 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
5/5
GoogleI've dealt with a lot of estate agents but have found Darlows Caerphilly one of the better. I've been offered support and advice from Gareth, had follow up calls on queries and I'm happy so far with my experience. Hoping it continues through to completion!
Hi Amazonwarrior777, thankyou for great feedback, we will continue to keep you updated through to completion, kind regards Olivia Roberts caerphilly darlows Estate agent
5/5
GoogleHannah at Darlows has been a great help, very friendly and quick responding to any questions we had when purchasing our first property.
Hi Elin, Thank you so much for leaving a review for Hannah Moss. It has been our pleasure to help and cannot wait to give you the keys to your new home soon.
5/5
GoogleBeen looking for about the last month or so for properties and we cannot daily Darlows in Caerphilly, specifically Gareth Lewis. He always keeps in contact, brings to us properties that are within our scope, keeps us grounded and nothing is ever too much trouble for him. Awesome guy and I would recommend in a heart beat to anyone.
Dear Mandy Tiller, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleHad a difficult move with actions out of our control due to numerous probates, but Claire and the Caerphilly Darlows team kept me updated and remained positive throughout showing excellent customer care. Awesome :-)
Thank you Chris for the great review! We always appreciate great feedback. Hope you are enjoying your lovely new home! Kind regards Olivia Roberts Caerphilly Darlows Estate Agents.
5/5
GoogleConnor showed us two great properties, one of which we hadn’t thought of ourselves which has now given us another option!
Hi Leon, Thank you for your review, I am glad Connors property recommendation was a success.
5/5
GoogleVery impressed with the service from both Gareth and Claire regarding the sale of our house. All queries were answered promptly and we have a buyer for the house within two weeks of going on sale. We would not hesitate to recommend Darlows Caerphilly.
Hello thank you for the great review! We look forward to getting you moved! Kind regards Olivia Roberts Darlows Estate Agents Caerphilly
1/5
TrustpilotI was to see an house
I was to see an house. I ask for applications form but thay just laid that call back with more information and will send an form by email and of course this does not happened. When I go to agency to ask for application they said house is not more available. Just lost my time
Dear Alina, We are sorry to hear about this and this is not the service we strive to achieve. If you would like us to look into this please email help@darlows.co.uk with details of the branch you were in contact with. Regards, Hannah
1/5
TrustpilotUnprofessional and bad communication
Went to see a flat viewing and tried to contact 7 times saying that i wanted to rent the flat. I was told that someone would call me back but i was never contacted. I then saw that the flat was taken by checking rightmove. Very unprofessional and really bad communication
5/5
GoogleBrilliant service. Connor the estate agent was fantastic he sold our house in 2 weeks. Amazing service thank you so much!
Hi Natalie, Thank you for taking the time to leave a review on the service provided by Connor. We are so pleased to have found you the ideal buyer.
5/5
GoogleI have sold 9 houses through Darlows, Caerphilly over the last few years. They work with you to sell your house. They understand the local market and achieve quick sales. Darlows are proactive and professional and keep you updated at all stages. Livvie the manager is exceptional.PositiveResponsiveness, Quality, Professionalism
Len, thank you for your feedback, we are pleased you were happy with the service you received over the last few years and wish you all the best in the future. Many thanks Olivia Darlows Caerphilly estate agents
5/5
GoogleI am in the process off house hunting in caerphilly and Rich always keeps in contact with new homes coming onto the market and always asks how things are my end :)
Thank you for the review Emma, happy that we can help and we look forward to helping you find your future home. Kind regards Olivia Roberts Caerphilly Darlows Estate agents
5/5
GoogleI was very happy with the service I received from Richard. He was easy to get hold of and happy to show me round the houses and answered any questions I had.
Hi Hywel, thankyou for your great review, we wish you all the best with your purchase, kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleSince launching our property onto the market the staff of Darlows have provided an excellent service. They have been attentive, responsive and efficient. Our sale was achieved within hours of its release, what more can a client ask for? Clive Lane.PositiveResponsiveness, Professionalism
Hello Mr Lane, we are so pleased that you are happy with the service you have received from us and that your property sold so quickly.Kind regards Olivia Roberts caerphilly darlows estate agents
5/5
GoogleHad the pleasure of meeting Gareth Lewis at a house viewing last week, he went above and beyond his duties in undertaking a viewing for us outside of his normal hours of work. This shows true commitment to Darlows and understanding of customers needs which supported myself and my wife to secure a new home.
Dear Anthony Rich, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. We wish you all the best for the future in your new home. Darlows Caerphilly estate agents
5/5
TrustpilotCustomer service
Thankyou nadia for your help in signing my agreement and going through the process online much appreciated
Thank you for taking the time to leave Nadia a review. She will be pleased you are happy with her service. Thanks, Cardiff Property Management
1/5
TrustpilotTried to book an appointment to vein a…
Tried to book an appointment to vein a cash only property in lakeside today but can’t book for next week only on the 14th March 2023nas per usual brynmawr darlows helpful as usual NOT
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotI delt with Nicole from merthyr
I delt with Nicole from merthyr , I have to say it's the best service I have ever received , accommodating , friendly , knowledgeable and just fantastic , can't fault. Darlows and Nicole at all , thank you for the wonderful service , I'll highly recommend you to everyone . Thanks again jason
Dear Jason Pratt,Thank you for taking the time to leave a review. We are glad that you are so happy with your experience and we look forward to helping you again in the future. Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleMyself and my partner were recently looking to buy our first home and after talking with Gareth he came up with some houses to view based on our needs. With that we found our dream first home and have been regularly updated by Gareth as it all goes through. We've received a lot of support and information during this time as new buyers and have felt as though the process has been made as simple as possible for us.PositiveResponsiveness
5/5
GoogleJust would like to express my gratitude to Claire Lea for providing an excellent in depth service . I can't thank her enough for her advice, knowledge and professionalism in her role as an estate agent at darlows. I would recommend her to anyone wanting to sell or buy a house.
Dear J K, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
TrustpilotGreat first impressions!!
I first started speaking with Nicole from the Merthyr branch of Darlows approximately 6-8 months ago with a view to buying a property and letting it out. Due to the pandemic and restictions, it has took much longer than I had hoped to secure a property, but I have been really grateful of the initial advice Nicole provided me with, and the advice given in relation to properties I have been considering, despite her knowing that I didnt have instant business to give to Darlows. I have found her to provide excellent customer service and she has been amazing in her efficiency and quick responses. I have every confidence in her and look forward to her managing my property.
5/5
TrustpilotPrompt response and very professional…
Prompt response and very professional in delivering their services.
Thank you Daniel for your kind words, is there anyone you wish to mention in your review? @ Property management.
5/5
GoogleRichard Mahoney at Darlows is an excellent estate agent. He is always courteous, has excellent local knowledge and is prompt in getting back to me. He is an investors dream.
Good morning Francis, thankyou for your kind words about Richard I am sure he will continue to keep you updated on properties, kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleHad a viewing with Connor very helpful and informative. Answered any and all questions that I had
Hi Rob, Thank you for your 5* review for Connor. We are thrilled to have been able to help you through the process of buying you first home.
5/5
GoogleOnce we engaged them directly for our sale, Claire Lea at Darlows had a sale in a single week. Great service from them. ☺️
Hello Mr Taylor, What a fabulous review! We are always happy to get great feedback. Kind regards Claire Lea Caerphilly Darlows Estate Agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
