Darlows Caerphilly reviews

★★★★★ 1/5

Trustpilot

Agent from hell

I moved into a two bed townhouse in Cardiff with my sister back in November 2019, advertised as "professionals only".Prior to moving in, there had been a one month gap between tenants and I had negotiated in writing that the house would be professionally cleaned (outgoing tenant had three children) and that three of the rooms be re-painted.We arrived to a front garden stacked high with black bin bags which had clearly been there a month, and the windows were practically black.Upon entering the house, it was clear that NOTHING had been cleaned. The toilet was black, the cooker was covered in grease and the carpets were stained.To make matters worse, the previous tenant had not removed any of their belongings. Every draw was crammed with paperwork, wires and clothing. Baring in mind this was supposed to be a furnished property; both beds were broken beyond use, and the mattresses were absolutely revolting.The oven doesn't work, and when we first arrived, it was propped up on a wooden block which is a fire safety issue. Oh and the front door does not comply to the security standards set out with the insurer that they insist you go with.6 MONTHS ON, they finally removed the rubbish from the front garden after I put in a formal complaint.1 YEAR ON, I had to arrange for excess furniture and rubbish removal myself and deduct it from the rent.My formal complaint has been "lost" and no one ever replies to any email or phone call.NEVER AGAIN.

Emmelia · 16 January 2021

★★★★★ 5/5

Trustpilot

Darlows Tonypandy

Very helpful and easy to talk to. Stayed late to arrange viewings for our house and the advice and communication throughout the whole process was exceptional!!Thank you Gerraint and Christine at Tonypandy

Maria · 11 January 2021

★★★★★ 5/5

Trustpilot

Swift and supportive help

Cai has been extremely patient and helpful as a new tenant was secured for our flat. He has been unfailingly polite and has answered all our queries swiftly and thoroughly. Thank you.

Karen · 22 December 2020

★★★★★ 5/5

Trustpilot

I would like to give an enormous THANK…

I would like to give an enormous THANK YOU to Ms. Victoria H (Vicky) who has been exceptional in handling, extremely quickly, some issues we've been having a few months now. After little success, Vicky personally took on my complaint and within a week, took care of every single thing, keeping us updated every step of the way. It's the most meaningful help I've had in a while and she's honestly made up for the discouraging feelings we were having. Thanks a million!

Rahima · 19 December 2020

★★★★★ 5/5

Google

I would highly recommend Darlows estate agents in Caerphilly. Gareth Lewis, and his colleague Claire, have been very helpful in assisting us according to our specific requirements, they made us feel at home from the start, and were even willing to go out of their way to ensure that we were satisfied. Excellent service.

Siraj · 15 June 2018

★★★★★ 5/5

Google

Very happy with the team at Caerphilly Darlows and their persistence in selling my property and negotiating best price for me. Gareth Lewis and Natalie Gingell did a great job and I'm delighted with service they both provided. At every step of the process I was clearly informed on the progress and felt reassured.

Gosia · 15 June 2018

★★★★★ 5/5

Trustpilot

Spoke to Chloe

Spoke to Chloe, whom I must add is extremely approachable,has a friendly attitude, consistent and highly professional.Chloe alway's gave us regular updates, we are really pleased and would highly recommend Chloe and Darlows.

L · 4 September 2020

★★★★★ 1/5

Trustpilot

Appalling service!

Appalling service!I booked a viewing and travelled over an hour to view the property only to get a phone as I arrived that they had to cancel the house had sold!Did it sale that minute?Surely any viewings booked for that day would go ahead and the viewer made aware there had been an offer?

Astro · 4 May 2018

★★★★★ 1/5

Trustpilot

Do not use Darlows to manage your…

Do not use Darlows to manage your property! They do not answer the phone, return voice messages or respond to emails. Our property has been left with a rainwater leak which has effected the electrics since July. We were not informed of the leak and no one has been sent to repair as it was "not a priority" We have been trying to contact them for over a week but no response to any of our emails and no one has returned our calls. Appauling service.

Dear · 1 December 2020

★★★★★ 5/5

Google

Darlows were fantastic, Gareth Lewis showed me round a property. Very informative answered all my questions. He was very helpful and made the whole process seamless. Thank you ;-)

John · 14 June 2023

★★★★★ 5/5

Google

Definitely it's been a good experience dealing with Gareth Lewis from Darlows. He was very professional and provided quick response to any of our queries. 100% recommended estate agents.

Sara · 14 June 2023

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service. In my experience they only cared about our landlord and not I “tenant”. Before we moved into the house we were assured by Darlows that the landlord would fix everything that needed fixing in the house which included the damping. After moving in we discovered a lot of other things were faulty. This included the boiler, window and door locks not working. When I tried to get in touch with Darlows they respond a couple of times and when they finally did all the said was they weren’t liable and that we would have to talk to the landlord about it. Every time the landlord needed them to give me and information they would never fail to do that but they neglected our complaints. I wouldn’t recommend and I won’t never rent or buy a property through them ever again.

Jj · 26 October 2020

★★★★★ 1/5

Trustpilot

No communication skills

Happened now the second time in a row that we were booked in to view a house and we were let down by the agents. First time the agent did not show up and multiple members of the team lied to us this was the Cardiff branch, they stated that the agent is on the way while it turned out there was no booking at all and we waited for no one to come out for 20 minutes. The second time they have failed to notify us in time about that they cannot get access to the property to show it to us. This resulted in us taking half-day off from work for absolutely no reason. Needless to say, I cannot recommend the company at all and very happy that we did not sell our house through them and won't be buying anything that is being sold through Darlows. Big let down. Would have given 0 scores if I could for the unprofessional work. Also, that is not an excuse for no communication between team members that some work from home. Writing an email and paying attention should be the minimum skill for being able to work for a company like that.

Regina · 9 October 2020

★★★★★ 5/5

Google

Since dealing with Mr Gareth Lewis, I have been kept informed at every point of progress as regards the purchase of the property that he is handling. He has been honest and extremely helpful up to this time and I look forward to the completion date with his support.

Dave · 14 June 2020

★★★★★ 5/5

Trustpilot

DARLOWS

DARLOWS. A BIG shout out to kayleigh Its always hard when buying & moving but so far kayleigh is making that process very easy .keep up the good work A MASSIVE thankyou keep up the good work .See you soon in our new home.

Mr · 17 August 2021

★★★★★ 5/5

Google

Excellent very professional can't thank darlows enough for what they done for me and my wife thank you hannah

Gerard · 15 January 2024

★★★★★ 5/5

Trustpilot

Tristram was super helpful and…

Tristram was super helpful and sufficient when helping me with a property. Nothing was ever too much for him to sort out or help me with. A great asset to Darlows!

Jem · 20 August 2020

★★★★★ 4/5

Trustpilot

Great professional attitude

Great professional attitude from the staff at Darlows, good photos taken of a rental property I needed letting and good communication when they were contacting me. Only slight criticism is when I would try to contact them, not always possible. As I say, slight criticism, otherwise very friendly & efficient.

Sean · 25 June 2019

★★★★★ 5/5

Google

Had two lovely viewings with Eleri Page today. Very knowledge and friendly.

Poppy · 14 May 2024

★★★★★ 5/5

Google

Thankyou Connor for helping us find our first home! Your friendliness is always so welcoming!

Abbie · 15 March 2024

★★★★★ 5/5

Trustpilot

Would highly recommend

Dealt with Chloe after our move and she offered a first class service from start to end! Would highly recommend! Thank you Chloe and thank you for an excellent service!

Shannon · 28 August 2020

★★★★★ 5/5

Google

Fabulous service. Very helpful and claire new just what we were going to ask regards to selling the house. Highly recommend selling through darlows caerphilly. Friendly staff and service. Thank you claire lea for the service.

Debbie · 14 June 2022

★★★★★ 5/5

Google

I was shown around the house I have now bought by Gareth Lewis and he has been great to work with. He has been friendly and fast at responding to any queries that I have. He is a great asset to darlows.PositiveQuality

Mandalou1000 · 17 June 2021

★★★★★ 5/5

Google

Used darlows caerphilly to sell our property which sold extremely fast gareth lewis has been dealing with our sale have to give him 5/5 excellent communication always kept up to date any problems he has always resolved them quickly for us fantastic service would highly recommend

Chris · 14 June 2020