Darlows Caerphilly reviews

★★★★★ 1/5

Trustpilot

Tried to book an appointment to vein a…

Tried to book an appointment to vein a cash only property in lakeside today but can’t book for next week only on the 14th March 2023nas per usual brynmawr darlows helpful as usual NOT

MAYERS · 3 March 2023

★★★★★ 5/5

Trustpilot

I delt with Nicole from merthyr

I delt with Nicole from merthyr , I have to say it's the best service I have ever received , accommodating , friendly , knowledgeable and just fantastic , can't fault. Darlows and Nicole at all , thank you for the wonderful service , I'll highly recommend you to everyone . Thanks again jason

Jason · 11 April 2019

★★★★★ 5/5

Google

Myself and my partner were recently looking to buy our first home and after talking with Gareth he came up with some houses to view based on our needs. With that we found our dream first home and have been regularly updated by Gareth as it all goes through. We've received a lot of support and information during this time as new buyers and have felt as though the process has been made as simple as possible for us.PositiveResponsiveness

Trixie · 14 June 2021

★★★★★ 5/5

Google

Just would like to express my gratitude to Claire Lea for providing an excellent in depth service . I can't thank her enough for her advice, knowledge and professionalism in her role as an estate agent at darlows. I would recommend her to anyone wanting to sell or buy a house.

J · 14 June 2020

★★★★★ 5/5

Trustpilot

Great first impressions!!

I first started speaking with Nicole from the Merthyr branch of Darlows approximately 6-8 months ago with a view to buying a property and letting it out. Due to the pandemic and restictions, it has took much longer than I had hoped to secure a property, but I have been really grateful of the initial advice Nicole provided me with, and the advice given in relation to properties I have been considering, despite her knowing that I didnt have instant business to give to Darlows. I have found her to provide excellent customer service and she has been amazing in her efficiency and quick responses. I have every confidence in her and look forward to her managing my property.

Customer · 20 March 2021

★★★★★ 5/5

Trustpilot

Prompt response and very professional…

Prompt response and very professional in delivering their services.

Daniel · 7 September 2024

★★★★★ 5/5

Google

Richard Mahoney at Darlows is an excellent estate agent. He is always courteous, has excellent local knowledge and is prompt in getting back to me. He is an investors dream.

Francis · 14 June 2023

★★★★★ 5/5

Google

Once we engaged them directly for our sale, Claire Lea at Darlows had a sale in a single week. Great service from them. ☺️

Jeff · 16 November 2023

★★★★★ 5/5

Google

Had a viewing with Connor very helpful and informative. Answered any and all questions that I had

Rob · 14 April 2024

★★★★★ 5/5

Trustpilot

Swift and supportive help

Cai has been extremely patient and helpful as a new tenant was secured for our flat. He has been unfailingly polite and has answered all our queries swiftly and thoroughly. Thank you.

Karen · 22 December 2020

★★★★★ 5/5

Google

I would highly recommend Darlows estate agents in Caerphilly. Gareth Lewis, and his colleague Claire, have been very helpful in assisting us according to our specific requirements, they made us feel at home from the start, and were even willing to go out of their way to ensure that we were satisfied. Excellent service.

Siraj · 15 June 2018

★★★★★ 5/5

Google

Very happy with the team at Caerphilly Darlows and their persistence in selling my property and negotiating best price for me. Gareth Lewis and Natalie Gingell did a great job and I'm delighted with service they both provided. At every step of the process I was clearly informed on the progress and felt reassured.

Gosia · 15 June 2018

★★★★★ 5/5

Trustpilot

I would like to give an enormous THANK…

I would like to give an enormous THANK YOU to Ms. Victoria H (Vicky) who has been exceptional in handling, extremely quickly, some issues we've been having a few months now. After little success, Vicky personally took on my complaint and within a week, took care of every single thing, keeping us updated every step of the way. It's the most meaningful help I've had in a while and she's honestly made up for the discouraging feelings we were having. Thanks a million!

Rahima · 19 December 2020

★★★★★ 5/5

Trustpilot

Spoke to Chloe

Spoke to Chloe, whom I must add is extremely approachable,has a friendly attitude, consistent and highly professional.Chloe alway's gave us regular updates, we are really pleased and would highly recommend Chloe and Darlows.

L · 4 September 2020

★★★★★ 1/5

Trustpilot

Appalling service!

Appalling service!I booked a viewing and travelled over an hour to view the property only to get a phone as I arrived that they had to cancel the house had sold!Did it sale that minute?Surely any viewings booked for that day would go ahead and the viewer made aware there had been an offer?

Astro · 4 May 2018

★★★★★ 1/5

Trustpilot

Do not use Darlows to manage your…

Do not use Darlows to manage your property! They do not answer the phone, return voice messages or respond to emails. Our property has been left with a rainwater leak which has effected the electrics since July. We were not informed of the leak and no one has been sent to repair as it was "not a priority" We have been trying to contact them for over a week but no response to any of our emails and no one has returned our calls. Appauling service.

Dear · 1 December 2020

★★★★★ 5/5

Google

Darlows were fantastic, Gareth Lewis showed me round a property. Very informative answered all my questions. He was very helpful and made the whole process seamless. Thank you ;-)

John · 14 June 2023

★★★★★ 5/5

Google

Definitely it's been a good experience dealing with Gareth Lewis from Darlows. He was very professional and provided quick response to any of our queries. 100% recommended estate agents.

Sara · 14 June 2023

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service. In my experience they only cared about our landlord and not I “tenant”. Before we moved into the house we were assured by Darlows that the landlord would fix everything that needed fixing in the house which included the damping. After moving in we discovered a lot of other things were faulty. This included the boiler, window and door locks not working. When I tried to get in touch with Darlows they respond a couple of times and when they finally did all the said was they weren’t liable and that we would have to talk to the landlord about it. Every time the landlord needed them to give me and information they would never fail to do that but they neglected our complaints. I wouldn’t recommend and I won’t never rent or buy a property through them ever again.

Jj · 26 October 2020

★★★★★ 5/5

Google

Since dealing with Mr Gareth Lewis, I have been kept informed at every point of progress as regards the purchase of the property that he is handling. He has been honest and extremely helpful up to this time and I look forward to the completion date with his support.

Dave · 14 June 2020

★★★★★ 5/5

Trustpilot

DARLOWS

DARLOWS. A BIG shout out to kayleigh Its always hard when buying & moving but so far kayleigh is making that process very easy .keep up the good work A MASSIVE thankyou keep up the good work .See you soon in our new home.

Mr · 17 August 2021

★★★★★ 5/5

Google

Excellent very professional can't thank darlows enough for what they done for me and my wife thank you hannah

Gerard · 15 January 2024

★★★★★ 5/5

Trustpilot

Tristram was super helpful and…

Tristram was super helpful and sufficient when helping me with a property. Nothing was ever too much for him to sort out or help me with. A great asset to Darlows!

Jem · 20 August 2020

★★★★★ 4/5

Trustpilot

Great professional attitude

Great professional attitude from the staff at Darlows, good photos taken of a rental property I needed letting and good communication when they were contacting me. Only slight criticism is when I would try to contact them, not always possible. As I say, slight criticism, otherwise very friendly & efficient.

Sean · 25 June 2019