Trusted Agent profile · Caerphilly
★★★★★
950 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's office in Caerphilly, at 30 Cardiff Road, is rated 4.6 out of 5 across 950 reviews on two platforms, including 613 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
5/5
GoogleFriendly and helpful advice, Claire was fab and found us our lovely first home which we are currently going through the process of buying.
Dear Andrew Carbis, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Caerphilly
5/5
TrustpilotExcellent service
Excellent serviceA big thank you to Tristram who managed to make us feel safe and supported while becoming landlords! Very efficient, caring and helpful, I am really glad we’ve chosen Darlows to manage our property.A mention for Emma too, always ready to take over and advise when we had questions. Well done guys!!
5/5
GoogleClaire was very friendly and extremely helpful. Very happy with the service, thanks :)PositiveResponsiveness, Quality, Professionalism, Value
Ceri E thank you for your feedback, we are pleased you were happy with the service you received while finding your first home, good luck the future Many thanks Olivia Darlows Caerphilly estate agents
5/5
TrustpilotGood experience
Impressive especially with Oliver, crystal and so on. Good and professional set of people. Thanks
Thank you for your kind words for Oliver and Krystal, they will be very pleased that you are happy with their service. Thanks, Cardiff Lettings
5/5
TrustpilotI mainly dealth with a colleague called…
I mainly dealth with a colleague called emma. However did speak to various other people. Me and my partner are letting a new place down the bay and the service we have recieved from the team is second to none especially since the country was on lockdown at the time of us applying and moving. Couldnt ask for a better service and will. Be using darlows again in future
Dear Yosif Ali, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Darlows Albany Road (Lettings)
5/5
TrustpilotWe used the services of Darlows Pontypridd
We used the services of Darlows Pontypridd and wow what amazing experience.First weekend “open day” as requested by Diane who managed to sell the house practically to the first person who turned up. She is always there to answer any questions we have and was totally professional in her approach and more than knowledgeable in this sector. Would definitely recommend darlows Pontypridd to anyone thinking of selling a property. Well done guys.
Dear Mark Harding, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to see you soon!
5/5
TrustpilotAmazing service
Chris kept me Updated couldn't do enough for me. Went over and above highly recommended. Amazing service and personal service as well. Thanks again.
Hi Alex, Thank you for taking the time to leave us feedback. We are delighted to hear you were pleased with the service! We are always more than happy to assist you if anything else comes up.Best Wishes, Darlows Tonypandy
5/5
GoogleGreat friendly service, from the viewing with Gareth Lewis to the support from the branch staff in Caerphilly. I was given a thorough tour of the property and any questions were answered well. They communicate well and keep me up to date with the process. A smooth process!
HI Aaron, thankyou for your review so pleased we helped find you a property, all the best in your new home, kind regards Olivia Roberts Darlows Caerphilly estate agents
5/5
GooglePersonable and immensely helpful team at the Caerphilly Branch - especially Claire Lea, who was so responsive and thoughtful in dealing with enquiry
Dear Christine, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. Thank you again for your star rating! Regards Darlows Caerphilly
5/5
GoogleGareth has been friendly, approachable and knowledgeable throughout the process of us finding our dream home. Gareths communication has been seamless. Thank you
Dear Stevie Davies, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating! Regards Darlows Caerphilly
5/5
TrustpilotReally great communication and very…
Really great communication and very helpful. Claire Lea was amazing. Looking forward to moving into my new home in 2 weeks time. Thanks
Dear Danny Saffer, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly
1/5
TrustpilotTerrible company
Terrible company. All they do is push their mortgage at the end of every conversation even though I blatantly told them I had used a personal broker. They've also gamified the system so that people who don't have a mortgage through them aren't given priority on viewings and open house offers. No sense of the individuals experience seeking their dream home just naked capitalism.
5/5
GoogleExcellent service from Gareth. Smooth and really helpful as we are first time buyers. Thanks Gareth.
Hello Ellie! Thank you for the review! We look forward to helping you fine your dream home! Kind regards Olivia Roberts Darlows Caerphilly Estate Agents.
5/5
GoogleI booked a couple of viewings with Darlows and actually visited one that was their suggestion. Gareth Lewis listened to my requirements and try to tick as many boxes as he could that was within my budget, he done a fantastic job. Overall the whole experience was a pleasure and the entire team made looking for our next house that bit more exciting.PositiveResponsiveness, Professionalism
Hi Andrew, Thankyou for your Kind words, we wish you all the best in the future and you know where we are if you need us again. Olivia Roberts Caerphilly Darlows Estate Agents
5/5
TrustpilotTayah was very helpful and it was a…
Tayah was very helpful and it was a pleasure to talk to with my issues and very helpful.Thank you tayah
Dear Phillip Bowen, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
GoogleI recently purchased my first home through Gareth Lewis and the Darlows Caerphilly team and would recommend them to all. Regular property updates for the whole area, curated viewings to meet all your needs and with friendly service throughout to answer all your questions 👍 …
Thank you Matt for the great review we always love hearing about the great service we offer! regards Olivia Roberts Caerphilly Darlows Estate agents
5/5
TrustpilotGreat customer service
Great customer service. Had our renewal sorted and organised very quickly by Lauren Keirle.
Thank you for your lovely review for Lauren, She will be pleased that you are happy with her service. Thanks Cardiff Property Management.
5/5
GoogleA huge thank you to Claire Lea for selling my property. I couldn't have asked for a better service from Darlows Caerphilly.
Dear Lynne Thomas, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you, and have a fantastic day!
5/5
GoogleCan't fault the team at Darlows, we received excellent service during what can be a very stressful time. They were always at hand to help and give advice. Having just sold and purchased a house , Darlows have definitely been the stand out company. If you have a house to sell I would highly recommend using them.PositiveProfessionalism
Hi Paula, thank you for taking the time to write such a fab review of us! We wish you all the best in your new home, kind regards Olivia Roberts Darlows Estate Agents Caerphilly
5/5
GoogleGareth Lewis is an absolute star, great communication and very helpful. Highly recommend Darlows.PositiveResponsiveness, Professionalism
HI Lynda, Thankyou so much for your review all the best in your new home very soon. Olivia Roberts Caerphilly Darlows estate agents
5/5
TrustpilotLouise was so professional…
Louise was so professional she has dealt was any problems I had we so much ease. Thank you for all your help.
5/5
TrustpilotI want to thank Zara for being a great…
I want to thank Zara for being a great professional and helping me in these turbulent times. Thank you.
Dear Antonio Canales, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotVery quick sale - one happy customer.
I just sold my house through Darlows. Had an excellent service first from Livvy and then Natalie. we opted for an Open Day and that was a huge success, with an extremely quick sale. The exchange itself took a little while but I was kept informed throughout of any issues and despite this it was stress-free. I would highly recommend Darlows and would certainly use then again. Thank you ladies
Dear Phil Horrell, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating!RegardsDarlows Caerphilly
4/5
TrustpilotI’m currently buying a house
I’m currently buying a house through Darlows Tonypandy, my first point of contact was Christine Jones. I so far have only positive things to say, I’d recommend this estate agent to anyone they’re excellent 😀
Hi Emma, thank you for your kind words, hopefully you will be collecting the keys to your new home soon regards Chris
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
