Trusted Agent profile · Caerphilly
★★★★★
950 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's office in Caerphilly, at 30 Cardiff Road, is rated 4.6 out of 5 across 950 reviews on two platforms, including 613 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
5/5
GoogleJust had a viewing organised by the lovely Eleri Page - we were not rushed and she was happy to help with any questions 😁 …
Hi Ann, We are so pleased to hear you had a great experience with Eleri during your property search.
5/5
GoogleMy property was only advertised with Darrow's for 4 weeks and they got me an offer which I accepted. They were very professional and kept me up to date with every viewing and feed back. I am very satisfied with their service and will definitely use them again, thank you for every thingPositiveResponsiveness, Quality, Professionalism, Value
Hi, Thank you so much for such a fantastic review! We wish you all the best with your property sale. Kind regards Olivia Roberts Darlows Estate Agents Caerphilly
4/5
GoogleSince our search for a house started last year Zoe at Darlows kept us up to date on suitable properties. When Zoe left, Richard Mahoney took over and and always kept us up to date on the type of properties we were looking for by email and telephone. Thanks for the great customer service 🏡 …
Hi Shannon, thanks for your kind words and we hope that we can find you a house soon. all the best kind regards Olivia Roberts Caerphilly Darlows Estate agents
5/5
GoogleClaire Lea has been very helpful during the purchase of my new home. ThankyouPositiveProfessionalism
HI Sarah, thanks for leaving a review we wish you all the best in your new home, Kind regards Olivia Roberts Darlows Caerphilly Estate agents
1/5
TrustpilotI am very disappointed with Darlows…
I am very disappointed with Darlows Est Agent Merthyr Tydfil. My wife emailed the office and telephoned them twice to requested a property viewing, she was assured that they would contact her to arrange an appointment this was three day ago and have not heard anything back from them. This is not good for Darlows
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
1/5
TrustpilotStay away from Darlows and Spicerhaart
Stay away from Darlows and Spicerhaart. They are horrendous at managing properties and tenancy agreements.They don’t care if you have no electric or damp or heating. The 5 years they managed our rental property they caused immense amounts of stress. The advisors they have working for them are utterly clueless.They’ll never return your call or answer emails. Stay away.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleWe are currently purchasing a new home through Caerphilly Darlows and they have been really helpful throughout. Richard our agent has been professional, helpful and friendly - keeping us informed along the way. Darlows helped us secure our offer on a property and it felt as though they represented our interest well so thank you.
Hi Cendl, Thank you so much for the kind words! We look forward to helping you get into your new home! Kind regards Olivia Roberts Darlows Estate Agents Caerphilly
5/5
TrustpilotOutstanding service
Outstanding service! Emma has been amazing and really helped me through a difficult move. Really recommend. Thank you
Dear Joanne Wood, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleClaire lea was enthusiastic about selling my house for me , she was on the ball and very quick with getting the property on the market for people to see.
Hi Nelson, Thank you for leaving a 5* review for Claire Lea. We are so pleased you have been happy with the service provided while selling your home.
5/5
TrustpilotExcellent service from the Tonypandy…
Excellent service from the Tonypandy team, helped the process complete as quickly as possible. Highly recommended! Thanks Chris and team
Hi Alex, Thank you for taking the time to let us know how we did. We hope you have a great day! Thanks again for the recommendation!Darlows Tonypandy
5/5
GoogleGareth Lewis took us round a few properties and was a pleasure to work with, allowed us up view in our own time and didn't apply any pressure which was good. Really nice guy and we've had our accepted on a property as well
HI Alan, congratulation on your purchase and we will keep you updated throughout the process, kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleMe and my partner are currently in the process of buying a property with Darlows and they have been nothing but helpful. Always phoning with updates and always happy to answer any questions. We are in contact with a gentleman called Gareth, him and other staff have been friendly and polite and always happy to help. I would happily recommend buying a property from Darlows. Great service!😊
Dear Sophie Symons, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. Thank you again for your star rating! Regards Darlows Caerphilly
5/5
TrustpilotDarlows Caerphilly team
Darlows Caerphilly team, great bunch !Natalie has been brilliant dealing with my house purchase, excellent communication 👍
Dear Betty Hawke, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleGareth Lewis was a great help could not ask for more very happy with his service
Dear Chris Jones, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
GoogleAll the staff are pleasant and polite. In particular Gareth Lewis, who has conducted our viewings in an excellent manner
Carolyn Shaw, thank you for your kind review; we are happy to pass along your comments to the team here at Darlows Caerphilly!
5/5
GoogleI engaged Darlows Caerphilly to sell my house and was pleased with the service that my partner and I received. The majority of the viewings on the property were handled by Claire Lea and she was very professional with here approach, always arrived on time for viewings and made an effort to take interest on a personal level. I would recommend to anyone looking to sell their property.
Dear David Roberts, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Darlows Caerphilly!
5/5
TrustpilotAs a landlord I have used Darlows for a…
As a landlord I have used Darlows for a number of years and found that Joanne Davies who handled my properties was excellent and very efficient, I am sad to see her leaving the company and wish her all the best.
5/5
GoogleI've had a wonderful experience finding my new home with Darlows Caerphilly. I’ve received an excellent service from Gareth. He has been incredibly helpful and always available to help me. I would recommend Darlows to anyone who is in need of a property.
HI Aimee, thanks for the great review we are so please we have found you a new home and wish you all the best in the future. regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleI sold my house with Darlows and was very pleased with the service. Livvy and her colleagues kept me informed and chased up solicitors etc for me. The whole process was stress free and I would definitely use Darlows again. They weren't the cheapest quote we had from an estate agent but I was glad I went with them!PositiveProfessionalism
Lydia thank you for your feedback, we are pleased you were happy with the service you received! Many thanks Olivia Darlows Caerphilly estate agents
5/5
TrustpilotMany thanks to Belinda and the gang at…
Many thanks to Belinda and the gang at Darlows in CwmbranAll hiccups finally resolvedSale finalised today
Dear Mari Wood, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Kind RegardsBelinda Darlows Cwmbran estate agents Dear Mari Wood, T
5/5
GoogleConnor at the Caerphilly branch has been very helpful with the purchase of our new home 😀 …
Thank you Samantha for your lovely review of Connor! We are looking forward to working with you on the purchase of your new home!
1/5
TrustpilotAvoid at all costs.
My parents used Darlows in Brynmawr to sell their property and buy another. Big mistake! Their fees are overpriced, they were not clear at any point with what the fees would be despite my parents asking numerous times. Their final fee was over £2600 to sell a property for £110,000. They also recommended my parents use their legal team which cost over £5000. Avoid!
Dear Leanne, We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to elinor.walters-davies@darlows.co.uk. Thank you in advance for your time to explain this further for us. Darlows Brynmawr estate agents
5/5
GoogleVery happy with the service we received from Gareth Lewis. He originally showed us a house that wasn't suitable, but after telling him what we were after, he recommended a property that he felt sure would be ideal. Consequently, we viewed that property and put in an offer, which was accepted and are now waiting on Solicitors 🙂PositiveProfessionalism
David thank you for your feedback, we are pleased you were happy with the service you received whilst looking for your First home ! Many thanks Olivia Darlows Caerphilly estate agents
5/5
GoogleClaire Lea from Darlows has been amazing from the first phone call, she was confident, reassuring and informative re selling my property. I couldn't of been any happier with the photos and how the viewings were handled. Thank you
Hello Emma, thank yo so much for the great review! We will continue to provide you with a great service and get the sale of your home completed asap! Kind regards Olivia Roberts Caerphilly Darlows Estate agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
