Trusted Agent profile · Bury
Verified
★★★★★
335 reviews across 2 platforms
9-11 Market Street, Bury, BL9 0AH
Miller Metcalfe's office in Bury, at 9-11 Market Street, is rated 4.3 out of 5 across 335 reviews on two platforms, including 203 Google reviews rated 4.6.
Every review we hold for the Bury office, from every platform, shown as written. First names only.
5/5
TrustpilotPaige was excellent
Paige was excellent, patient, helpful and sympathetic. Cannot thank her enough.
Hi Christopher, thank you for taking the time to leave your feedback, it's greatly appreciated. We are pleased to learn that you received an excellent, helpful and patient service from our dedicated team. We will of course, pass on your special thanks to Paige. Kind regards, Miller Metcalfe.
1/5
TrustpilotHorrendous service to buy a house
Unfortunately I am interested in a house on their books, trying to get them to put forward the offer and let their vendor reply to the offer has been awful, they have put so many obstacles in the way I am having to now look at other properties as I can't wait for them to decide when and if the vendor can respond
Dear Mrs Bycroft, Thank you for taking the time to provide us with feedback on your experience with Miller Metcalfe. We are sorry to learn of your difficulties and experience with putting in an offer and please be assured that we will look into your complaint and respond shortly with our findings. Best wishes, Miller Metcalfe Dear Mrs Bycroft, I do understand that the process of purchasing a property can be frustrating at times. As an Estate Agency we are obliged to put forward a verbal offer within 24 hours and 48 hours in writing which was achieved. However, I hope you will appreciate that before any offers can be accepted and viewings discontinued, evidence of proof of funds is necessary before the purchase of the property is agreed. I wish you all the best in procuring your new home. Miller Metcalfe
5/5
GoogleMoving house can be rather stressful but it makes a massive difference when you have such a knowledgeable, helpful and friendly team on your side. Thanks so much to everyone at Miller Metcalfe!
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleMy experience with everyone at Miller Metcalfe has been excellent. Everyone has been so helpful and have provided answers to queries straight away. Everyone has been polite and very professional. Would definitely recommend.
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
TrustpilotGazumper encouraging branch.
After previously using the Horwich branch and receiving phenomenal customer service from Aimee and her colleagues I had the worse experience from their town centre office. Unfortunately this branch actively encourage gazumping. The house I purchased went to best and final offers and mine was the winning bid. It took this branch two days to tell me I was the winning bidder. Their excuse for it taking so long was that they had to contact all the other bidders first in case they wanted to increase their offers. They obviously don’t understand the concept of best and final offers! It took two days for me to find out as they prioritised the losing bidders first - unbelievable! I don’t normally leave reviews but after six months and numerous phone calls my for sale sign is still up! Good luck speaking to anybody at this office too as they very rarely answer the phone. I would still love for somebody to come and take this board down.
5/5
TrustpilotAmy was absolutely amazing when we…
Amy was absolutely amazing when we bought our apartment. She went above and beyond helping us and I don't know how we could have managed without her help. She is cheerful and kept us informed every step of the way. Miller Metcalfe have got an excellent employee in Amy.
5/5
GoogleVery helpful staff, of note: Remi and Amy. Both ladies bent over backwards to push the sale of my property. I was kept in the loop throughout the whole process. I highly recommend this agent and surely will use them again
Hello, thank you for your review of our Bury team. It is greatly appreciated!
3/5
GoogleThe initial service for putting the property on the market was great and well organised. However, once sold the updates were virtually non existent….shame otherwise it would have been a 5.
Hi Martin, thank you for your feedback and for choosing us to assist with putting your property on the market. We're glad you had a great and well-organised experience initially. We apologise for any inconvenience caused by any lack of updates after the sale. We value your input and will use it to improve our communication processes going forward. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business and wish you all the best in the future!
5/5
GoogleVery helpful staff, of note: Remi and Amy. Both ladies bent over backwards to push the sale of my property. I was kept in the loop throughout the whole process. I highly recommend this agent and surely will use them again
Hello, thank you for your review of our Bury team. It is greatly appreciated!
5/5
GoogleExcellent team and very efficient and professional
Hello, thank you for your review of our team. It is greatly appreciated!
2/5
TrustpilotExercise Caution with the package you buy.
I marked a 2 for this review as despite selling my property, they are associated with Conveyancing Experts and are selling a combined package of estate agency and convenyancing. This is what brought the score down. By all means use Miller Metcalf, but I would recommend that you DO NOT buying their conveyancing service. It will leave you stressed and potentially in breach of contract just like our buyers - we now have a post sale mess to sort out!!!
5/5
TrustpilotI have now used miller metclafe bolton…
I have now used miller metclafe bolton as a buyer and for them to find me a tenant,and on both occasions the service was great would highly recommend,Kylie helped with the buying process and kept me up to date and Amy found me great tenants within 2 weeks thanks again.
Hi Ross, thank you so much for your 5 Star review of our Bolton team. It is greatly appreciated!
5/5
GoogleKaren was fantastic from start to finish with us. The people selling the house were quite a difficult couple and kept dragging their feet, but Karen worked really hard to ensure that everyone was happy, the sale went through and we were in our dream home in time for Christmas.
5/5
GoogleI sold my house in Bury, December 2019. Miller Metcalfe are very professional and efficient agents. They managed to find a buyer within a few month and helped manage the sale as we were based in London. If you are looking for a reliable agent, who will keep you informed every step of the way use Miller Metcalfe Bury. Thank You.
Hello Sophia, thank you for your lovely review! We wish you all the best in the future :)
5/5
GoogleThank you to the fantastic team at Miller Metcalfe in Bury for helping to sell our home and buy our new one. We dealt primarily with Charlotte, Amy and Jack but no matter who we dealt with, we always found them to be polite, helpful and professional. We would have no hesitation in recommending them to anyone.
Hello Andrew, thank you for your review of our Bury branch! We wish you all the best in your new home! :)
5/5
GoogleThe team at Miller Metcalfe have been fab. Karen and Shakira are the two we dealt with mainly and they were both so friendly and informative. They kept us in the loop throughout the whole process and made everything run as smooth as it could have. 10/10 for customer service and honesty, I’d definitely use them again. Thanks guys!
Hi Jo, thank you for your amazing review of our Bury branch! We wish you all the best in the future :)
1/5
Googlecontacted them through chat pages on their site for a vendor to contact me,no reply after several attempts,seems they sold my mums property after her death and dont want to give us access to what we own in the property after renting it for …
Dear Mr Mears, we are very sorry to hear of your mum’s passing and please accept our condolences at this difficult time for you and your family. As you will be aware, the property was not rented through Miller Metcalfe however, the vendor … More
5/5
TrustpilotWorsley branch are in a league of their…
Worsley branch are in a league of their own! Laura and Zoe couldn't do enough for us. Laura has kept us informed and updated throughout. Our house was listed and sold within 3 days. We had previously worked with another Worsley estate agent and it just highlighted how professional Miller Metcalfe are. Highly recommend, they're the best!
Hi Shaheda, thank you for your lovely review of our Worsley branch! We wish you all the best in the future :)
5/5
TrustpilotHappy house seller
Danielle has been in constant contact with updates for us. Very friendly, efficient and helpful throughout the process. Managed to sell our property swiftly and take new photos when I wasn't happy with the first set. Nothing was too much trouble.big thankyou to the miller metcalfe team
5/5
GoogleWhen looking to sell my house I wanted an estate agent that was efficient but allowed us to do our own viewings. Miller matcalf offer an online service which suited exactly this and is great value for money. Everything was arranged quickly …
1/5
GoogleEverybody knows moving house is stressful, and thanks to Miller Metcalf it was 10 times more stressful than it needed to be. They lied to us about their policy about picking up the keys, and other things. Emotionally, it was easily the worst experience I’ve ever had with an estate agent and would avoid like the plague.
Dear Becca, We are sorry you feel like this and had a negative experience. … More
1/5
GoogleO stars! Horrible experience. Staff are rude and lie about policies to get you to put down deposit. Absolute Thieves! Applied for a rented property and then being rejected without reason and refused a deposit. Luckily managed to get the …
Hi Amelia, we are sorry to hear that you feel this way. We would like to take the time to investigate your review more closely. We have spoken to the lettings manager and can’t find your details on our system. Please could you send an email … More
5/5
GoogleProfessional team who handled our sale efficiently. Always answered any queries that we had and provided accompanied viewings of our property.
Hello, thank you for your review of our Bury team. It is greatly appreciated!
5/5
GoogleCannot stress how good Miller Metcalfe were dealing with the advertising/sale etc of my house. Prompt up to date response to any questions & very regular updates on progression. Absolutely delighted, would recommend to anybody.
Hello Ian, thank you for your review of our Bury team. It is greatly appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miller Metcalfe's Bury office has 335 reviews across two platforms: 203 on Google, 132 on Trustpilot (across the whole business).
Miller Metcalfe Bury is rated 4.3 out of 5 across all 335 reviews, and 4.6 out of 5 on Google from 203 reviews.
Miller Metcalfe Bury, 9-11 Market Street, Bury, BL9 0AH.
