Trusted Agent profile · Bury

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Miller Metcalfe Bury reviews

4.3

★★★★★ Great

335 reviews across 2 platforms

9-11 Market Street, Bury, BL9 0AH

Miller Metcalfe's office in Bury, at 9-11 Market Street, is rated 4.3 out of 5 across 335 reviews on two platforms, including 203 Google reviews rated 4.6.

Google logo

4.6 / 5

203

Reviews on Google

This office

Trustpilot logo

132

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bury office, from every platform, shown as written. First names only.

5/5

Google

Miller Metcalfe have been very helpful so far, always trying hard to find a solution to any issues that arise

Marlon · 24 March 2024

Agent replied · 28 August 2024

Hello, thank you for your review of our team. It is greatly appreciated!

5/5

Google

It is always a stressful time selling your home. I would say that if you want a stress free turn key operation, use these guys who simply could not do enough to ensure it went smoothly and always with a smile.

Joseph · 22 May 2022

Agent replied · 28 August 2024

Hi Joseph, thank you for taking the time to leave your feedback, it is greatly appreciated. We are very pleased to learn that you received such excellent care from our dedicated team and always with a smile. Thank you for your recommendation, best wishes, Miller Metcalfe.

5/5

Google

I recently sold my house in Bury with Miller Metcalfe and found them very friendly and professional. I was really impressed with the speed they sold my property and the service they provided me with throughout the whole sales process. I absolutely recommend Miller Metcalfe - and they were totally stress-free!

Jedvin · 22 May 2020

Agent replied · 28 August 2024

Hi Jedvin, thank you for your review of our Bury branch! We wish you all the best in the future :)

5/5

Google

Without their help there would have been no chance of us getting our house before the chain fell through. Remi did so much heavy lifting when our solicitors frequently dropped the ball.

KnTElixar · 24 March 2023

Agent replied · 28 August 2024

Hello, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Sold two properties on our family's behalf recently. Totally professional, generate numerous prospective buyers and communicate effectively.

Dave · 24 March 2024

Agent replied · 28 August 2024

Hello, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

The company have been nothing but amazing and helped me thought the my move. Would highly recommend

Danielle · 24 March 2024

Agent replied · 28 August 2024

Hello, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Fantastic customer service, everyone in the office is friendly and helpful and nothing is too much. I was kept up to date throughout the whole process and they took a massive amount of stress out of the buying and selling process. I would 100% recommend.

Laura · 22 May 2021

Agent replied · 28 August 2024

Hi Laura, thank you for your review of our Bury branch :)

5/5

Google

I had previously used two other agents to sell my property but was unsuccessful and after a short time with miller metcalfe it sold no problem. The staff were very helpful professional and keen to resolve any issues. Nothing was too much …

Davinci · 3 October 2021

Agent replied · 28 August 2024

Dear Davinci, thank you for taking the time to leave your feedback, it is greatly appreciated. It is always a pleasure to learn that the service we offer at Miller Metcalfe has met our high expectations and we are very pleased that you … More

5/5

Trustpilot

Paige & Amy @ BoltonMillerMetcalfe…

Both Paige & Amy @ BoltonMillerMetcalfe have been absolutely fantastic! They have both been very patient and kept me up to date in the loop with every update right through to the end point of application/moving in. Fab service ladies! Keep it up :)

Daryl · 30 June 2021

Agent replied · 23 December 2024

Hi Daryl, thank you for your review of our Lettings team! We really appreciate you taking the time to leave your feedback! We wish you all the best, Miller Metcalfe

5/5

Google

Would highly recommend Miller Metcalfe, especially the Bury branch. They did what they could to ensure that what can be a stressful process went smoothly. They also went over and above arranging a weekend slot to visit the house I had purchased to measure up at short notice.

Daniel · 22 May 2020

Agent replied · 28 August 2024

Hi Daniel, thank you for your review, we wish you all the best in the future!

1/5

Google

Shocking they lied to me who was purchasing my house there is not enough room on this page for me to vent my anger and disgust but hopefully someone at the top will get in touch with me and I will throw the book at them .

Anne · 24 March 2024

5/5

Google

Bev was a massive help throughout the buying process! Constantly ensuring the sale was on track & always asking if there is anything she can help with the ease of sale. Would definitely recommend!

Janine · 22 May 2019

5/5

Google

I had an amazing experience from start to finish. All members staff I had interactions with were professional and friendly. They really helped speed up the process of things as we moved in just before lockdown. Couldn't recommend Miller Metcalfe in Bury enough.

Abigail · 22 May 2021

Agent replied · 28 August 2024

Hello Abigail, thank you for your review of our Bury branch! We wish you all the best in the future :)

5/5

Trustpilot

We have rented a property from them…

We have rented a property from them and I can't say how great they were. We had a lady called paige and she could not do enough to help us she was there the whole time if and when we needed it

Sandra · 2 June 2021

Agent replied · 23 December 2024

Hi Sandra, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you received a supportive, friendly and helpful service from our dedicated team throughout the process and we wish you all the best in your new rented property. Best wishes.

5/5

Google

Right from the start the service was fantastic. From the professional photos being taken to the constant contact from the team providing regular updates always on hand to answer questions and provide reassurance. I’d like to say thanks as …

Lynne · 3 October 2021

Agent replied · 28 August 2024

Hi Lynne, thank you for taking the time to leave your feedback, it is greatly appreciated. We are very pleased to learn that you received a professional and helpful service from our dedicated team and that you were happy with our recommendations. We wish you all the best with your move.

5/5

Google

Fantastic service from the Bury team at Miller Metcalfe. Amy sold my house the first day it went on the market and Shakira helped to orchestrate my sale and the purchase of my onward property which both went through within the expected time …

Astral · 3 October 2020

Agent replied · 28 August 2024

Hi Astral, thank you for your review. Wonderful to hear that your house sold the first day it went on the market! … More

5/5

Google

I was really very happy with Miller Metcalfe in the sale of my house. The communication was excellent all the way through the process. Very polite helpful experienced staff , did their best to make the sale go smoothly and avoid time …

Maria · 3 October 2020

Agent replied · 28 August 2024

Hi Maria, thank you for your review of our Bury branch, we wish you all the best in the future!

5/5

Google

I had an excellent experience with Miller Metcalfe Bury when buying my current house. They were very professional and nothing was ever too much trouble. It was quick and easy, that’s what you need when buying a house. Would highly recommend 😊 …

Charlotte · 3 October 2020

Agent replied · 28 August 2024

Hi Charlotte, thank you for your lovely review! We wish you all the best in your new home :)

1/5

Trustpilot

Avoid Miller Metcalfe rental properties at all costs!

We rented a property from Miller Metcalfe for 3.5 years in Disley. When we were shown around, we were assured that damp was not an issue with the property. We paid a deposit of £900 and that was held with the DPS. During the 3.5 years we were tenants, we had a number of problems. A few minor issues were fixed by the landlord, but the main issues (mould, mice, severe damp, banging pipe in the toilet every time you flushed, lights above the Rayburn which did not work, periods with no hearing, periods with no running water; a non-working log burning fire) were never fixed at all, despite repeated requests. We served Notice to Quit in due course, and spent the best part of £300 cleaning the property over 2 days. We then received an email from the owner (Alaine) claiming that the property hadn't been cleaned, needed a new carpet and needed new locks, and suggesting a sum in the region of £400 was to be withheld. We responded straight away to that email but had no response whatsoever for a month. After chasing and making a very reasonable proposal, the sum remains with the DPS and looks to be heading to a mediation. Avoid Miller Metcalfe rental properties at all costs!

Tim · 5 July 2018

1/5

Trustpilot

We have had very poor service property management

We have had very poor service in managing our rental property. Next to impossible to get a response or contact any one, any email sent elicits a auto acknowledgement, no response for weeks, tried to phone , keep you on hold for 5 minutes and then directed to voice mail to leave a message. Very poor accounts department, invoices not sent promptly, but are very quick in chasing up, authorised repairs take months to complete. Don't think will renew management contract when it comes for renewal. This all began when they centralised the management in Nottingham or wherever it is. No local contacts.

Ravi · 26 April 2018

4/5

Google

I had a helpful staff that helped me through the process

M · 24 March 2024

Agent replied · 28 August 2024

Hello, thank you for your review of our Bury team. It is greatly appreciated!

5/5

Google

Excellent advice/service from start to finish, very friendly and helpful staff.

Footballboots · 24 March 2024

Agent replied · 28 August 2024

Hello, thank you for your review of our team. It is greatly appreciated!

1/5

Trustpilot

Absolute shambles of a company AVOID!

Terrible company. The customer service is atrocious as they ignore your emails and when they do eventually reply they haven’t answered any of your questions so you are still none the wiser. Asking them to call you falls on deaf ears too, they don’t call you. They don’t chase tenants rent so you the landlord are left short and when they do, it’s the end of the month before they’ve even made an effort to get your money. They don’t seem to register that mortgages need paying at the start of the month. Then they accept rent from tenants via cheque! You would expect a legitimate letting agency to set up direct debits or standing orders as standard practice, but no you’re left waiting for bloody cheques to clear. I’ve been waiting 2 weeks for a cheque to clear from my tenant, and no matter how many times I email, I am ignored! Would not recommend this company to manage your property. Go elsewhere or look after it yourself!

SJE · 23 February 2018

1/5

Trustpilot

Untrustworthy

As a landlord, I paid MM to install a new boiler, subject to a 5 year warranty which they confirmed by email. Attempting to use the warranty, only 3 years later, MM deny all knowledge of it despite their email being evidence in my favour. They further suggest that the MM dealt with in 2016 is now in Administration and claims should be against them. No help whatsoever. I would not trust this company any further.

David · 11 February 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Miller Metcalfe's Google reviews
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