Trusted Agent profile · Bury
Verified
★★★★★
335 reviews across 2 platforms
9-11 Market Street, Bury, BL9 0AH
Miller Metcalfe's office in Bury, at 9-11 Market Street, is rated 4.3 out of 5 across 335 reviews on two platforms, including 203 Google reviews rated 4.6.
Every review we hold for the Bury office, from every platform, shown as written. First names only.
5/5
TrustpilotReally easy process
Really easy process, Paige was amazing and answered all the questions I had, and there was a lot! lol Thank you for everything :-)
Hi Charlotte, thank you for your review of our lettings department!
5/5
GoogleAmy, Charlotte and the team at Miller Metcalfe, Bury were very professional, patient and supportive. They couldn't do enough for us and I would recommend them without hesitation
Dear Una, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you received a professional and supportive service from our dedicated team and thank you for recommending Miller Metcalfe. Best wishes.
5/5
TrustpilotExcellent service throughout from…
Excellent service throughout from valuation until final sale .
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
TrustpilotStress free purchase.
Bought a house recently via the Warrington office . We found the staff easy to deal with, Carole checked in with us regularly throughout the sale and always returned calls when she promised. Stress free purchase.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleFor well over a year Miller Metcalfe battled to find buyers for our flat, there’s so much ups and downs ,but eventually, they won and found the buyer..On 5th January 2023 we moved into our new flat. Well done everybody, many thanks.Especially to Remi who was always on the case and been very patient.We highly recommend Miller Metcalfe Bury.
Hi Michael, thank you for your 5 star review of our Bury team. It is greatly appreciated!
5/5
TrustpilotExcellent communication and assistance
Excellent communication and assistance throughout the purchase
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleExcellent service thank you Made my sale and purchase as easy as possible and very efficient and supportive
Hi Gail, thank you for taking the time to leave your feedback, it is greatly appreciated. We are pleased to learn that you received an excellent and supportive service from our dedicated team and that we have met with your expectations. Best wishes.
5/5
GoogleDanielle was very helpful with price information about my properties
Hi Mike, thank you for your review of our Valuer Danielle. It is greatly appreciated!
5/5
TrustpilotWould recommend Miller Metcalfe…
We put our trust with Miller Metcalfe to sell our house. They were diligent and 'on it' throughout. Once we had a buyer Amy in the sales team looked after us and she was simply amazing! She ensured to keep us up to date as well as keeping both parties' solicitors on their toes. Really pleased we used Miller Metcalfe.
Hi Bhavna, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleVery professional and efficient service. Many thanks to Amy and the team at Miller Metcalfe Bury. Highly recommend and would not hesitate to use them again.
Hi Catherine, thank you for your review of our Bury branch, we wish you all the best in the future!
1/5
TrustpilotProceed at your own risk especially if…
Proceed at your own risk especially if you buy their conveyancing package. They take no ownership of any problems once they have your signature. The branch manager at Culcheth does not support her staff. She’s too busy out on appointments. Myself and my buyer got the sale of the property over the line - no one else. Sales agents go on holiday - no handover - I knew more about what was happening than they did and before they did. Their conveyancing packages are a joke. Despite the fact that we nearly lost the sale, the conveyancing company had to sack their senior solicitor who handled part of the sale - they still continue to sell conveyancing packages. Feel sorry for the sales agents who have to deal with upset sellers and buyers. Not sure what they did for their money. They created a monster and elongated the sale to the point our buyer had to get a mortgage offer extension and we eventually completed on the day his mortgage offer would have run out! Will never use them again or recommend using them.
3/5
TrustpilotMade a number of calls spoke to a…
Made a number of calls spoke to a number of people to make it clear why I wanted a property valuation. It took them days to decline saying they could not legally value as I wasn’t the owner. Wrong in law!!
5/5
TrustpilotHaving worked with Miller Metcalfe…
Having worked with Miller Metcalfe Bolton on several properties over the last 12 months each time they have provide me not only 5* service but I genuinely trust them with my business. Both Amy and Karen are superstars and over the course of 3 sales kept me in touch at all times as well as pushing the sales through with the buyers. Literally wouldn’t use anyone else. Thank you ladies.
Hi Jamie, thank you for taking the time to leave your feedback, it is greatly appreciated. We are very pleased to learn that you received a 5 star service from our dedicated team during the sale of your 3 properties. We always strive to deliver a professional, genuine and helpful service and we thank you for your continued support and recommendation. Best wishes.
5/5
GoogleReally good communication. Excellent service provided by all the team. I would highly recommend Miller & Metcalfe.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleGreat service and valuable advice from Matt. Very friendly and responsive to our questions.. Ist class !
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
TrustpilotJust used Miller Metcalfe Culcheth…
Just used Miller Metcalfe Culcheth branch to sell our house. From start to finish the staff couldn’t do enough for us. Carol Green our sales negotiator kept us informed at every stage and went out of her way more than once to help the process progress. I cannot thank her enough. Excellent service.
Hi Sue, thank you for your review of our Culcheth team. It is greatly appreciated!
5/5
GoogleNicola has been fantastic, definitely recommend.
Hi Dominic, thank you for your 5 star review of our Bury branch. It's greatly appreciated!
5/5
GoogleMiller Metcalfe are a really friendly company. We chose Jack from Bury to lead the way, Barry the photographer did a fab job. My house sold within 8 days. The rest of the team at Bury carried me through the sales process from beginning to end. I would recommend Miller Metcalfe for selling houses.
Hi Craig, thank you for your 5 Star review of our Bury team. It is greatly appreciated!
5/5
GoogleMiller Metcalfe Bury provided an excellent service from start to finish. Each and every person we dealt with was professional and extremely helpful . Always kept updated with how things were progressing. Would recommend to anyone in the future.
Hello, thank you for your review of our Bury team. It is greatly appreciated!
5/5
GoogleDeal with this beach for rentals and can happily recommend. They are professional and make the process hassle free. I dealt with Nick
Hi Ammar, thank you for your lovely review about our Bury branch. We are very happy you had a great experience with our team and wish you all the best in the future. :)
1/5
TrustpilotWhere to start?
Where to start? At the top we think because that is where the aggression came from. The "Sales Director" of the Harwood branch is rude, aggressive, arrogant. I could go on but what is the point. We will never, hopefully, have to deal with this company again.
Hello Jan, thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience, and we sincerely apologise for any dissatisfaction you may have encountered during your interaction with our team. At Miller Metcalfe, we strive to provide the highest level of customer service and ensure that every customer's journey with us is smooth and enjoyable. We take feedback seriously and will thoroughly investigate the matter to understand what might have led to your negative impression. We are surprised to learn about your experience, as we have always valued your business and gone above and beyond to assist throughout your purchase. Our team is committed to professionalism and courtesy throughout all interactions. We wish you all the best in your new home.
1/5
TrustpilotThis is the worst agency I have been with.…
This is the worst agency I have been with. They made me homeless just after having a baby, I have 2 older children also. The stress they caused me resulted in my baby being born early and my mental health taking a decline. I feel I'm at rock bottom and now they want to charge me for the property to be fully fixed up even though it was never in a good standard to begin with. I reported mould in the living room and got told to "let it dry" it then travel upstairs into the master bedroom and made all of us sick for months. I feel I have been scammed based on my young age and being a single mum living on my own. I am sueing Miller metcalfe for making me suicidal.
5/5
GoogleFantastic team, made to feel very welcome whenever in the office. Friendly and approachable staff, especially Karen who was really helpful. 👍🏻 …
Hi Richard, thank you for your review of our Bury branch. We wish you all the best in the future :)
2/5
TrustpilotSales not Service
Being a single mum with 2 excitable dogs the thought of selling my home was daunting. But I met Miller Metcalfe at another viewing and was instantly put at ease. The team came to visit my home and talked me through the process thoroughly. They explained the market to me and valued it accordingly to ensure I received the best possible price. The team kept their promise of assisted viewings so that I could take my dogs out of the property to allow guests to look around in peace and quiet. Chloe has kept me up to date every step of the way, providing clear and detailed feedback from each viewing. And I could trust Don and Karl to deliver a professional service each time. Unfortunately the experience after an offer accepted was not of the same quality. The priority became the Buyer and their duty of care towards me (their actual client) was long forgotten. I’m now in thousands of pounds worth of debt for a sale that did not go through. My buyer was in the driving seat with full pressure from Miller Metcalfe on me to meet their demands. Move dates were pushed back on the day of exchange for reasons that should have been identified a lot earlier (proof of funds for example or checking in with the rest of the chain). Which meant my legal fees rose dramatically. The legal company being one that Miller Metcalfe recommended. Promises of being copied into email chains that didn’t exist, continuously being told people were unable to take my call but then miraculously when I asked to hold they became available. They have not once accepted accountability for their part in this and have blamed everyone else. Not one apology has been received from them. I have now been forced into using a cash buying company at a ridiculously low offer just to be able to secure my new home where my deposit was at risk. I would not recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miller Metcalfe's Bury office has 335 reviews across two platforms: 203 on Google, 132 on Trustpilot (across the whole business).
Miller Metcalfe Bury is rated 4.3 out of 5 across all 335 reviews, and 4.6 out of 5 on Google from 203 reviews.
Miller Metcalfe Bury, 9-11 Market Street, Bury, BL9 0AH.
