Miller Metcalfe Bury reviews

★★★★★ 1/5

Google

We found Miller Metcalfe Bury to be dishonest and misleading with their handling of our original house purchase. The listing first stated the house had 3 bedrooms. This wasn’t true and it has since been listed with another estate agent as a 2 bedroom property. They also stated in their initial advert that the house had a garden. At the time there was no garden owned by the house, our solicitor also confirmed the purchase paperwork for the land had not been submitted at that time. Upon speaking with the manager about this they stated they were under no obligation to tell their letting agent who showed us around the property this [important] detail. We were assured the garden purchase was underway. 2 months later as the process dragged on we went up to speak to the neighbours who assured us that only ‘half’ of the garden shown on the advert pictures was being purchased. Miller Metcalfe denied all knowledge of this and the deal eventually fell through as we realised we’d been lied too. They also insisted they’d done nothing wrong although, funnily enough, once the property went back on the market a week later they took out the part about the house having a garden. We ended buying a different property with a more ethical estate agent but we lost a lot of money on our house sale due to wasting 3 months of time with Miller Metcalfe. I would advise against using this estate agent who didn’t even compensate us for the issues listed above which break their policy standards and code of ethics. Update - we finally took this up with the Property Redress Scheme who found that Miller Metcalfe Bury had been misleading in their dealings with us and ordered them to pay compensation. We’re grateful to the PRS for their help and support with this and hope it will deter MMB from putting other customers through the same treatment in the future.

Janine · 24 August 2023

★★★★★ 5/5

Google

All the staff at Miller Metcalfe have been fantastic, really gone above and beyond to get my house on the market and sold after only a few days. I look forward to there support till the sale has gone through and I have purchased my new property.

Jen · 24 March 2025

★★★★★ 5/5

Google

My wife and I used Miller Metcalfe when buying our first home. We probably weren't the easiest customers, as I was quite vague about what I wanted, where and why. We dealt with the wonderful Shakira though, who made the process engaging and easy to understand, and helped shape sensible criteria for myself and my young family. She was really knowledgeable about the local area, went above and beyond in order to help us see our options in person. I'm really grateful for the service she offered.

Robert · 30 July 2023

★★★★★ 1/5

Trustpilot

No communication, no integrity and passive aggressive - avoid the Bury branch if you can.

Poor communication if you’re purchasing - watch out! Catalogue of errors, poor communication and don’t call back when they promise they will. My father arranged to go to the property he bought, with a heating engineer and met the Miller and Metcalfe representative there, however was refused entry at the door by a family member who said they’d told M&M they didn’t want any appointments that day - can’t get the communication right internally either. Also, M&M told my father an issue with the property had been fixed and paperwork should be with his solicitor within a matter of days… lies as this wasn’t the case and nothing was fixed and united utilities actually need to go out and investigate the property. Terrible, be aware if buying a property from this company. Also, no apology to my father - lack compassion and don’t seem to mind they’re caught out lying. **update** M&M called my father to check my identity and to let him know I’d left a 1* review - sadly STILL no apology for him. Just gets worse, try some integrity.

Abbie · 27 July 2023

★★★★★ 5/5

Google

Chloe was amazing! Very professional and polite and kept me updated at all times. Would highly recommend. Thank you, Chloe

Nicola · 31 March 2024

★★★★★ 1/5

Trustpilot

Data breach AVOID

Avoid This Estate Agent, Data Breach and Poor Communication My friend was in the process of buying a house through this estate agent. While waiting for her solicitor to request further surveys due to damp issues identified in the initial report, the estate agent shared her address with the seller without consent. As a result, the seller showed up unannounced, late at night, with her husband and aggressively confronted my friend, questioning her decision to request another survey and insisting they would cover the cost to prevent her from backing out. My friend, a single woman, was left feeling intimidated on her own doorstep. Naturally, my friend decided to pull out of the purchase, but what’s worse is that the estate agent didn’t even acknowledge her complaint. This situation was frightening and completely unacceptable. The lack of professionalism, poor communication, and disregard for personal privacy is alarming. I would strongly advise against using this company. Sharing private information without consent is appalling.

Sarah · 10 January 2025

★★★★★ 5/5

Google

My selling experience with Miller Metcalfe Bury was very good. From the beginning to the end, I felt that they were always there to assist in dealing with all the processes that usually come with selling a property, and have listened to my …

Halima · 3 October 2021

★★★★★ 5/5

Google

I recently bought a house through Miller Metcalf, the sevice I received could not have been better. Charlotte and the team went above and beyond to ensure the sale went through to a really tight deadline, even when we faced setbacks that …

Megan · 3 October 2021

★★★★★ 5/5

Google

Recently rented a property through Miller Metcalfe Bury, they were extremely helpful through the entire process. Jack was very professional and informative throughout. Highly recommend!

Catherine · 29 August 2023

★★★★★ 5/5

Google

I just want to say thanks to Caroline, Shakira and all the team for helping me to buy my house. Thanks very much. Leandro

Leandro · 24 August 2023

★★★★★ 5/5

Trustpilot

great service from start to finish with…

great service from start to finish with the sale of my property. i've used other companies in the past and this one is by far the best i've come across. always kept up to date, very professional. chloe was the case handler but had dealings with zoe and carl also from swinton branch and cannot recommend these guys enough. i dont believe the sale would have progressed as it did if those mentioned here hadnt done what they did and kept everyone in the loop at all stages.

Danny · 14 December 2022

★★★★★ 4/5

Google

Miller Metcalfe were representing the owner of the house we bought - no major issues, generally responsive. Sale went through >2 weeks ago and still waiting for the "for sale" sign to be taken down after asking but apart from that no issues.

Rachel · 22 May 2021

★★★★★ 5/5

Google

I've recently completed the sale of a property and I'd like to say the service I received from Caroline Nicholas & Amy Redfern has been exceptional. An absolute pleasure to deal with and a true asset to Miller Metcalfe. Best Regards Christian

Christian · 22 May 2021

★★★★★ 5/5

Trustpilot

Miller metcalfe Swinton

I recently bought my first home being sold under Miller Metcalfe Swinton. The process went through really quickly with thanks to Chloe. Chloe always picked the phone up straight away and was really great at liaising with the vendor and myself to allow things to be processed in a timely manner.

Abigail · 10 November 2023

★★★★★ 5/5

Google

The entire team at Bury Miller Metcalf were amazing. Friendly, professional and helpful. Nothing was too much. Amy R went above and beyond. Cannot recommend them enough.

Karen · 24 March 2023

★★★★★ 5/5

Google

Have dealt with Danielle on a number of occasions when buying properties and she is very knowledgeable and goes above and beyond to help. Would highly recommend!

James · 24 March 2023

★★★★★ 1/5

Google

I saw a 2 bed semi detached new build on Entwistle Road, Rochdale advertised on Rightmove. I contacted Miller Metcalfe,Bury as they were advertising it on Rightmove. Left my number with staff with promises that they would get back in touch with me. No contact received so I rang them again 2 days later.Again was told they would ring me back. No contact recieved after 2 days. Contacted them via Rightmove and again no contact. I should have learnt from this experience but I was desperate to move I rang them again. Spoke to Emma and arranged a viewing 2 days later and she text me the full address. I turned up for the viewing . Saw a another lady from Metcalfe with a foreign sounding accent who was there showing a couple around another property a few doors down the road from mine . I asked if she would show me round but she didnt have the keys to my property but she offered to call her office to see if Emma was on her way. She came back 5 minutes later saying that the property I had come to see had been sold ! Not only that l but she also said that Emma had told me this when she spoke to me. I asked why would she text me the address then ??? And why would I turn up for a viewing on a Saturday ? I do have better things to do with my time. I'd make a formal complaint if I thought it would make a difference. The property , though, is still advertised on their website! These guys are a joke and caused me loads of problems. Stay away from these cowboys!

Asif · 30 August 2018

★★★★★ 5/5

Google

I have used Miller Metcalf bury to purchase two properties now and sell my current. Really helpful from the beginning when Caroline came to value my house, to the ladies in the office Amy and Chloe! Highly recommend

Emma · 26 February 2025

★★★★★ 3/5

Trustpilot

Mostly competent

I found Miller Metcalfe staff in Walkden to be very good in terms of pursuing issues with my buyer and their solicitor, and the staff were always helpful and polite. However, I have knocked two stars off for the following reasons. The first deduction was because the staff seemed to be focused on the sale going through rather than maximising my income. I was encouraged to make concessions to my buyer, which didn't feel like they were totally in my corner. Having talked to friends who have moved recently, this isn't out of the ordinary at all, however I am currently buying a house through Normie and they have tried to rinse me for every pound they can get for their seller. This is what I expect of an estate agent. Overall, I felt that Miller Metcalfe were more interested in closing the sale (and getting paid) than maximising my income. The second deduction is because, after 3 months, my solicitor had not paid Miller Metcalfe my fee and the MD sent me (only cc. the solicitor) an email saying he was going to refer the debt to a collection agency in one working days' time if it wasn't paid. I replied saying this was unacceptable (I got no response) and then had a stressful morning chasing my incompetent solicitor to pay the fee. When I rang the MD to say it had been paid he replied, "hmm… yes, maybe I should have called you. That email wasn't aimed at you, it was aimed at the solicitor." Well, yes, you absolutely should have called me (and addressed the email to the solicitor, or replied to my email...), but you didn't. Presumably because, like your staff seem to be, your focus was on getting your money rather than my well-being or good customer service. I have a heart condition and a pace-maker so really don't need that kind of stress. So, overall I would say Miller Metcalfe Walkden sales staff are competent, but as a business they seem to be more focused on their money than your money or well-being. I recommend you try Normie.

Michael · 6 October 2024

★★★★★ 3/5

Trustpilot

More expensive than others, not worth it

Everyone I have spoken to has been very pleasant, particularly at the start when they wanted the business. Once the property went live there were mix ups about viewings and also wrong information about who had made an offer. Once the offer was accepted we heard nothing from them until I got a call asking if we had completed. We were far from completing and it turned out they had mixed us up with another property. My main issue is their failure to ring back when they say they will. Nice people but very poor communication. Won’t be using again.

Marilyn · 29 July 2022

★★★★★ 5/5

Google

Brillant estate agent to deal with

John · 24 January 2026

★★★★★ 5/5

Trustpilot

Great experience from the Bolton…

Great experience from the Bolton branch. Katie and Kay very professional and kind natured throughout with great communication skills and demonstrated a postive approached to their work . Would highly recommend. Thank you .

Steph · 8 April 2025

★★★★★ 5/5

Google

Recently rented a property through Miller Metcalfe Bury, they were extremely helpful through the entire process. Jack was very professional and informative throughout. Highly recommend!

Catherine · 24 March 2023

★★★★★ 5/5

Trustpilot

Recommendation of individuals from Miller Metcalfe

I have been using the services of Miller Metcalfe for several years. I have used their services to rent the property and also most recently to sell the house. There are professional and I had never had issues dealing with them. The key was communication and they always came back within 24-48hrs. I have to mention 2 individuals who made the difference. Danielle Hughes and Chris McGowan. Chris did a really good job in making sure the property is rented and all issues on the property are resolved amicably. Danielle help in negotiating with clients to sell the property was first class. She was patient, persistent and always positive. Her advice and suggestions during the selling process were very valuable. I would recommend Danielle and Chris to anyone wanting to sell or rent their property. Frank

Frank · 28 April 2017