Miller Metcalfe Bury reviews

★★★★★ 5/5

Trustpilot

Roxy was really helpful and always very…

Roxy was really helpful and always very friendly. She was really communicative !

Luisa · 28 October 2025

★★★★★ 5/5

Google

Very glad I put my house up for sale with Miller Metcalfe and my house was up as 'sold subject to contract' within a month. The branch manager, Amy Redfern, went above and beyond with her input at the completion stage and also in helping me with an issue I had. A massive thanks to Amy.

Mark · 24 March 2024

★★★★★ 5/5

Google

I have used Miller Metcalfe twice. They are so professional and efficient, honest and reliable. They keep you updated on everything. Each and every member of staff I have spoken to are so knowledgeable, polite, good to speak with and nothing is too much trouble for them. They definitely go above and beyond giving help and advice. I can't thank them enough. I definitely recommend them to anyone.

Margaret · 14 August 2025

★★★★★ 5/5

Trustpilot

Roxanna was incredibly helpful…

Roxanna was incredibly helpful throughout the process. i couldn't recommend Miller Metcalfe and Roxanna any more than this.

Ben · 21 August 2025

★★★★★ 2/5

Trustpilot

Poor value for money

After valuing our property considerably higher than the local competition, I was very happy when the property sold in 4 day for asking price. The market was red hot however, but still I cannot complain about that aspect. All the viewings were conducted by myself, which was my choice, as I was working from home at the time. Our house sold in 4 days for asking price. Overall, aside from a few small issues with inaccurate floorplans, Miller Metcalfe did a good job of creating the listing on Rightmove and arranging the viewings, 4 in total. As we were purchasing a new-build, and were in a small chain, the purchasing process proved to be incredibly stressful, due to the fact our developer was pressuring us to exchange and there were issues in the chain that needed to be ironed out. Throughout this Miller Metcalfe did the bare minimum and ended up being of very little help at all. I'd hoped that as less effort was required from them in the early stages of the sale, I would have perhaps been compensated by extra effort thought-out the conveyancing process. That was not the case. I had other parties in the process complain to me about their lack of cooperation and had to constantly chase for updates, often being promised a call back, but never receiving one. At one point when our purchase was under threat due to lack of progress my case handler went on holiday and failed to update a colleague of the deadlines we faced. A very blasè approach to managing what, for us, was a super stressful situation. They were of zero use in the last 6 weeks of the sale process. If, on the off chance, they did call, it was to provide me with useless, out of date information, as they basically had no idea where the process was up to. If you’re looking for an estate agent to just sell your house, then they are ok. If you’re looking for an estate agent that will also proactively assist during the conveyancing process and provide you with updates then forget it. As they were considerably more expensive than the local competition I’d negotiated a lower fee. However, I feel this resulted in me receiving a substandard level of service. Overall I’d say they represent incredibly poor value for money. After emailing one of the directors asking exactly what I was paying for, and not receiving a reply, it told me everything I needed to know about Miller Metcalfe. Avoid.

Tom · 29 September 2021

★★★★★ 5/5

Google

Miller Metcalfe were amazing during our recent purchase of your home, if we ever look to move again i will be using them again! They quickly answered any questions we had about our purchase, when solicitors were being slow and unclear. Thanks again x

Hannah · 24 February 2026

★★★★★ 5/5

Google

Outstanding service , outstanding staff. Highly recommend miller Metcalf in bury . Chloe, Abbi , Rox and the team you have been brilliant!!! Thank you Dean

Dean · 3 May 2025

★★★★★ 5/5

Google

Met up with Phil for a viewing, great gentleman, gives you great advice and if answer is unknown he does get back to you!!

Nick · 23 July 2026

★★★★★ 5/5

Trustpilot

I’ve been meaning to leave this review…

I’ve been meaning to leave this review for a while now; such was the impression that was made. I just have an awful memory so my apologies for that! Primarily we dealt with Paige from Miller Metcalfe Bolton on a rental property that we showed great interest in. She would call and provide regular updates on the property and the application process, and was always on hand and helpful whenever I needed to call and further mither the poor girl. I’d say we couldn’t have asked for more from her. Now we have our home, and we’re happy and settled! Thanks guys! Andrew

Anderooo · 20 July 2021

★★★★★ 5/5

Google

Sarah was extremely informative, explained everything and a very pleasant lady.

Julie · 6 October 2025

★★★★★ 5/5

Trustpilot

I’d like to thank all the staff at…

I’d like to thank all the staff at Harwood Branch for their outstanding service. They sold my property and helped me purchase my new one, and the entire team was amazing throughout. They kept me fully updated at every stage of the process and made everything feel smooth and stress‑free. I truly appreciate all their hard work

M · 5 July 2026

★★★★★ 5/5

Trustpilot

Great all round experience just…

Great all round experience just purchased a property via miller metcalfe and dealt with Carol who was very professional throughout the process. We were new to the area and Carol was very knowledgeable about the local area and answered all our questions and concerns

Paul · 27 July 2024

★★★★★ 5/5

Trustpilot

The Bury Miller Metcalfe team were…

The Bury Miller Metcalfe team were amazing, kept me informed and updated, chased my chain to keep the process as smooth as possible due some tricky dilemmas for my onward purchase. Roxy and Thomason thank you! We got there!

Marie · 13 March 2026

★★★★★ 5/5

Google

Five stars for Sales Advisor Phil Hopkins! Extremely friendly, professional, and gave some of the best advice I’ve received during my property search. If you're looking for someone who is honest and truly has your best interests at heart, look no further! Thanks for going above and beyond!

Mohammad · 2 August 2026

★★★★★ 1/5

Trustpilot

Rented accommodation - not impressed

Recently finished our tenancy. Poor communication and a particular member of staff who was very rude and had a bad attitude. Viewings happened whilst we were at work without us knowing prior and a proper apology not even given, the inventory did not get updated (even after sending 5 emails and receiving a confirmation that they had been updated), total lack of communication, told multiple times that information had been passed on to find out that it never had...misleading. Lack of even wanting to help even with simple things such as asking for an email to sort out an issue. Was told multiple times “no can’t help”. Was only until I pressed further and reminded them of their incompetence that they managed to get an email. It was nearing painful to come and get somebody out and look at a bad leak, which was affecting the whole of the house. There were still jobs that were agreed to be completed when we first moved, that had not even been looked at a year and a half later. The only time they were efficient was when they wanted our money. I would never rent again from Miller Metcalfe, due to the lack of care and consideration that we felt from individual staff.

Unnamed · 14 November 2019

★★★★★ 1/5

Google

We bought a property from this company march 2024, and I'm sorry I won't be recommending their Bury office. It took me a long time to actually process my thought and to write this but every time I think about that experience or see other first time buyers treated with some dignity, I get this lump in my throat. From a one liner email, to a staff just meeting up halfway to the door in their office to just drop the keys in our hand and turning back. When we opened the house and found all sorts of junks and emailed for explanation, no response till date.

Semilore · 6 November 2024

★★★★★ 2/5

Trustpilot

You're not seen or heard.

We bought a property from this company march 2024, and I'm sorry I won't be recommending their Bury office. It took me a long time to actually process my thought and to write this but every time I think about that experience or see other first time buyers treated with some dignity, I get this lump in my throat. From a one liner email, to a staff just meeting up halfway to the door in their office to just drop the keys in our hand and turning back. When we opened the house and found all sorts of junks and emailed for explanation, no response till date.

Semilore · 6 November 2024

★★★★★ 5/5

Google

Excellent service from the team, special thanks to Jack, Amy's R&O, Charlotte and Caroline. Sold our property after 7 weeks and a price adjustment on Jack's advice which was timely and well judged on his part. Very quick to get the property to market with great photos and video. Very pleased with their performance and will be using them again for our Mother's house sale.

Tony · 4 September 2022

★★★★★ 5/5

Trustpilot

Outstanding from start to finish Carole…

Outstanding from start to finish Carole Green and her team are just amazing at what they do nothing is ever too much trouble. The communication is next to non definitely the company to use when dealing with selling and buying ! Thanks guys for everything you have done xx

Lee-anne · 1 December 2023

★★★★★ 4/5

Trustpilot

Brilliant Staff

Staff at Miller Metcalfe Culcheth have been soo welcoming and helpful, always pick up the phone/emails so quickly. Carol is helping me through a first time buyers mortgage and I feel so comfortable with the process.

Rosie · 30 July 2024

★★★★★ 5/5

Trustpilot

Miller Metcalfe helped at every stage of our sale and purchase.

We had a quick sale but a long and protracted 9 months of a long sales chain. Helen, Carol and Katie of Miller Metcalfe in Culcheth guided us through it step by step supporting us all the way.

David · 22 January 2026

★★★★★ 4/5

Google

Very friendly sales advisor showing us around the house we wanted to see. Thankyou

Laurie · 23 July 2026

★★★★★ 5/5

Trustpilot

Miller Metcalfe Were First Class

Miller Metcalfe were first class, with my house sale, from start to finish, they kept me informed/up to date, every step of the way, the staff are very kind and approachable and the Manager, Amy, is very professional/ knowledgeable, I would definitely recommend them

Consumer · 12 November 2025

★★★★★ 5/5

Google

Sarah visited our house to carry out an initial valuation. She was professional, friendly and approachable. Sarah could answer any questions that I had and was clear and transparent with the process.

Charlotte · 24 February 2026