Miller Metcalfe Bury reviews

★★★★★ 5/5

Google

Amy was delightful, explained the selling process well. Extremely polite and considerate, she’s an asset to Miller Metcalfe!

Pauline · 13 May 2026

★★★★★ 5/5

Trustpilot

The Culcheth Miller Metcalfe team have…

The Culcheth Miller Metcalfe team have gone above and beyond to make selling my house as painless as possible… I also got the asking price which I was very happy with!! Many thanks to Carol, Helen. Katie, Amy and not forgetting Mike Burrows the mortgage advisor. Thank you once again Culcheth team! 😊😘xx

Janet · 20 June 2025

★★★★★ 5/5

Trustpilot

Great experience with Chloe at MM Bury

Helpful team - despite a lengthy process. Chloe at Miller Metcalfe Bury looked after me well. Was stuck in a chain for 6 months, but Chloe kept chasing and was very helpful. It was worth the wait in the end.

MR · 27 September 2025

★★★★★ 5/5

Google

I would like to say a huge thank you to the team at Miller Metcalf. Everyone was so professional and no matter who picked up the phone, they knew all the details about my property. I was always able to get through to someone straight away and my house sold in a matter of weeks. Thanks to the Miller Metcalf team, I would 100% recommend them!

Danielle · 8 April 2026

★★★★★ 1/5

Google

Wow, can believe how bad this branch is. Went to book a viewing and was given a time which I could not do, I asked for later and they said this was an inconvenience to them as they were showing someone else the house at that time. You lost a potential sale and we were looking to sell our house with you. Not any more!! The worst estate agent we have experienced in Bury!!

Craig · 29 January 2026

★★★★★ 5/5

Google

Phil was very welcoming for our first ever property viewing. My partner and I agreed we liked how informative he was about the property but not too ‘pushy’ with his approach.

Ella · 30 July 2026

★★★★★ 5/5

Trustpilot

Carol from the Culcheth office kept me…

Carol from the Culcheth office kept me up to date with the progress and pushed things forward. Helen was genuine and very approachable. I would definitely use the services again

Alfie · 21 November 2025

★★★★★ 5/5

Google

Thanks so much for your help with selling my parents home. Phil was punctual and communicative and definitely went the extra mile for us at this difficult time. Would recommend.

Soar · 1 August 2026

★★★★★ 1/5

Trustpilot

Avoid

Worsley branch. Would be here forever explaining all the issues we’ve had with them for a very long time. To cut it short, they were useless, we did most of the viewing ourselves, most of the time they didn’t have a clue what they were talking about, they were constantly passing on incorrect information, they sided with our buyers who were clearly telling us lies throughout the whole process and making our lives extremely stressful, the attitude of some of them was rude. I can bet my life most of them having never personally experienced the selling/buying process so cannot understand or relate to anything you’re going through. Customer service, awful. Do yourself a favour and go elsewhere. That’s what we’re doing. Update: proof of their couldn’t care less attitude due to generic response to review. Would have be nice to have received a personal response/apology due to all the issues we had. Amazing how quick they can reply to a bad review. Shame this wasn’t the case when it come our lives being effected by the sale of our property.

Eolhc_ · 16 October 2025

★★★★★ 5/5

Google

We viewed a property with Phil and we were very impressed. He was punctual, professional and very welcoming, taking time to point out all the key features of the house in a very friendly manner, giving us plenty of space to explore the …

Sash · 30 July 2026

★★★★★ 5/5

Google

Max Squires has been great in helping with my process of finding a flat to let, he’s responsive, knowledgeable and has great attention to detail!

Laila · 4 August 2026

★★★★★ 1/5

Google

We bought a property from this company march 2024, and I'm sorry I won't be recommending their Bury office. It took me a long time to actually process my thought and to write this but every time I think about that experience or see other first time buyers treated with some dignity, I get this lump in my throat. From a one liner email, to a staff just meeting up halfway to the door in their office to just drop the keys in our hand and turning back. When we opened the house and found all sorts of junks and emailed for explanation, no response till date.

Semiloore · 16 September 2025

★★★★★ 5/5

Google

Great experience, so helpful and made the application so much easier, Max was really helpful and was very understanding with the position I was in.

Paul · 1 August 2026

★★★★★ 5/5

Google

Myself and my partner are first time buyers and recently just hit completion on our first property. I cannot thank Remi enough who has been amazing throughout the entire process. Any questions or queries we had she was more than happy to help right away, always got fast responses from her and nothing was ever too much trouble. Kept us in the loop regarding the vendors, the vendors solicitors, pushing our solicitors etc she has just been absolutely fabulous. As a first time buyer it can be terrifying because you are going into it blindly, but Remi has made it such a smooth and positive process for us. I cannot thank her enough. She is a credit to Miller Metcalfe! I would 100% recommend using them if you are selling or purchasing a property. Outstanding.

Jade · 30 July 2023

★★★★★ 5/5

Google

I am so greatful to Remi, Beverley, Shakira, and Amy..I have had a nightmare with buyers pulling out and my new house not being ready..The girls where absolutely fantastic..They made me feel very comfortable and kept me well informed..They worked tirelessly on selling my house , which thankfully has now been sold. Without their support and understanding I would have walked away.. I would definitely recommend Miller Metcalf.. Thank you Remi, Beverley, Shakira and Amy, for all your help and support..xx Beverley Eastmond

Bev · 30 July 2023

★★★★★ 5/5

Google

Been in the process of trying to rent a new home. Everything has been going perfectly and communication with Max has been on point!

James · 1 August 2026

★★★★★ 5/5

Trustpilot

Brilliant service from Harwood branch

Miller Metcalfe made buying our first home as easy as possible. Huge shoutout to Chelsea at the Harwood office who was always at the other end of the phone to answer any queries, chase solicitors and generally keep us calm and informed. Thanks to all.

Kate · 18 March 2025

★★★★★ 5/5

Google

Chloe from Miller Metcalfe Bury was amazing throughout the entire home-buying process. She responded promptly to every email and went above and beyond to ensure everything progressed quickly to meet tight deadlines. I would highly Miller Metcalfe to anyone purchasing a property☺️

Leah · 24 March 2025

★★★★★ 5/5

Google

Phil is very patient and helpful with details and their office in broadstairs is following up just very professionally

Mohamed · 30 July 2026

★★★★★ 5/5

Google

Max was super helpful for us and we would thoroughly recommend using him as an agent!

Kai · 1 August 2026

★★★★★ 5/5

Trustpilot

Communication was key... pardon the pun.

The whole team have kept me updated throughout the process. From organising the photos, EPC, viewing and selling in 4 days the staff have been brilliant. Harwood branch.

Paula · 27 August 2026

★★★★★ 5/5

Trustpilot

Very Helpful & Great Communication

After my house fell through with a private seller , I approached miller metcalfe in bury for help with the sale , they was quick getting my house on the market , to which delight it sold within 24 hours of it being on the market !! Communication & service was fantastic 10/10 👏

Nathan · 6 February 2026

★★★★★ 5/5

Google

Went with millermetcarf , to sell my property, absolutely 5 start service, would definitely recommend them very helpful and you get regular updates a big thankyou a gain

Gillian · 17 August 2026

★★★★★ 1/5

Trustpilot

Process factory estate agents - AVOID!

I have kept this purely factual and the below is all a true reflection of my own experience. For me, the best bit about my experience with Miller Metcalfe has been not having to deal with them since. Positives: good sales pitch and staff always polite with me. Photographer friendly and professional. The sign went up and was taken away quickly when requested. Negatives: 1. People in the office very rarely called back despite saying they would on numerous occasions. Sometimes waited all day for nothing. 2. A process factory method of dealing with people, no personal touch or knowledge of individual properties/cases 3. One estate agent totally messaged up a viewing by posting the key back through our letter box before the second viewer had arrived leaving them stood there waiting for us to come with another key. Unprofessional and embarrassing. 4. They very rarely replied to either phone calls or emails. 5. In 6 months we had 5 viewers. After switching estate agents we had 14 viewers and sold. 6. The initial experience of the full conveyancing package offered was fraught with issues to the extent I refused to sign due to suspicious figures and a lack of willingness to change them. 7. When I sent a complaint email to the Branch Manager I didn’t even get a response. After phoning and flagging it all the girl said was if you want to leave we’ll send you a £100 invoice for the leaving fee. 8. Nobody asked for any information about our property to do a proper viewing so we did them ourselves as we had no faith that they actually would sell due to not knowing anything about things like the boiler, work carried out or warranties etc. 9. Perhaps the worst bit is that viewers told us numerous times that they had contacted Miller Metcalfe for viewings and initially been ignored so had to persist. This then suggests that we most likely lost other potential viewers that they didn’t deal with properly. 10. Despite all of the above, they are one of the more pricey estate agents in comparison to more local ones including the one we moved to after Miller Metcalfe.

Jonathan · 1 May 2025