Every review we hold for the Bury office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey were the agent for a house we were buying and were utterly useless. In more than one occasion they were caught in lies that they were perpetuating to cover up their own failings and pass on blame to others for their mistakes. I would never use them and hope to never have to deal with them again.
Tim · 24 March 2024
Agent replied · 28 August 2024
Hello Tim, we're sorry to hear about the challenges you encountered during your home-buying process. Your feedback is important, and we take it seriously. Rest assured, we are actively addressing the issues raised to ensure a better experience for our clients in the future. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotJade is a Superstar!
Just bought a house with Miller Metcalfe, I had the most fantastic service from Jade who initially recommended the property to me after months of searching, it was completely from what I had looked at but she saw the potential and similarities to what we required and our new house is perfect and I fell in love straight away, she made the negotiations process seamless and stress free, if I had any questions or issues throughout the whole process she was straight onto it. She's an absolute star!
I would definitely use Miller Metcalf again and recommend you to anyone I know!!!
Thanks Again Jade!!!
Emma · 3 June 2015
★★★★★ 5/5
TrustpilotFriendly and Efficient!
We initially chose Miller Metcalfe because we know somebdy who works there, however we soon found out that the whole team were friendly and competent. We dealt with Ashley on a daily basis and to be honest I cant praise her highly enough, she was excellent! We sold our house within weeks of it going on the market and this was 2 weeks before Christmas, we hadnt even started looking for a new house at this point. If your looking to sell your home you should look no further than Miller Metcalfe they were absolutely fantastic and really helped us through what was a very stressful time. A big Thank You to Ashley and everyone at Miller Metcalfe.
Nick · 8 May 2015
★★★★★ 5/5
TrustpilotI am so very glad we chose Miller Metcalfe to sell the house
I can not sing the praises of Miller Metcalfe enough. I am so glad I took their advise on the sale price and indeed everything they did for us reflected their superior team work and very efficient and proficient work ethos. Everyone I had contact with from Jade, Kim, Susan and Emily were very professional, polite, pleasant and very helpful in all issues. I have absolutely no regrets to choosing this estate agent and am so pleased we sold the house in such a short time. Such a pleasant experience from start to finish.
Stephen · 30 April 2015
★★★★★ 5/5
TrustpilotProactive, good communications
Very proactive, kept me informed throughout the selling process, gave good advice when required
Tony · 29 October 2025
Agent replied · 23 February 2026
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 2/5
TrustpilotStruggling to find anything positive to say
Selling a property with this firm was like drawing teeth. Information was hard to come by, staff were irritable, crotchety, sometimes quite rude, and largely uncommunicative. I dealt with numerous different staff, who changed on a regular basis, most of whom hadn't visited the property, knew little about it, and generally gave the impression they cared even less. A sale was eventually agreed, at a price much lower than the initial valuation but it was to a buyer, who I initially engaged and showed round. In the closing stages I had difficulty in determining on whose behalf MM were acting on, mine or the buyers. Overall not a pleasant or satisfactory experience. I couldn't recommend this firm.
Razzov · 18 December 2012
★★★★★ 5/5
GoogleAmazing service buying and selling! Charlotte and Caroline were amazing, always available to answer my queries and helping me to push things forward.
Sarah · 24 March 2023
Agent replied · 28 August 2024
Hi Sarah, thank you so much for your 5 Star review of our Bury branch. It is greatly appreciated! We wish you all the best in your new home.
★★★★★ 5/5
GoogleSold our first home and bought second one through Miller Metcalfe and Amy was fantastic throughout. Couldn’t ask for a better service
Conor · 24 March 2023
Agent replied · 28 August 2024
Hi Conor, thank you for your review of our Bury team. It is greatly appreciated!
★★★★★ 5/5
GoogleI have dealt with this branch over the past few years, selling, buying and renting out. Every experience I've had with them has been second to none.
Karen is simply brilliant, her customer service and knowledge on the sale …
Adam · 3 October 2019
Agent replied · 28 August 2024
Hi Adam, thank you for your review of our Bury branch. We wish you all the best in the future :)
★★★★★ 5/5
GoogleMiller Metcalfe were amazing at helping me and my partner find a flat. Jack went above and beyond! Highly recommend
Joanna · 24 March 2023
Agent replied · 28 August 2024
Hi Joanna, thank you for your review of our Bury team. It is greatly appreciated!
★★★★★ 5/5
GoogleAbusilute amazing team highly profession smiling caring understand listening perfect will use them again n again n again best service in 20 years I have had with over 25 agents
GUL · 24 March 2025
Agent replied · 28 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
GoogleFrom my first meeting with Caroline from Miller Metcalfe i was impressed with the enthusiasm and positivity, I felt I was in professional hands and I knew they were the best company to sell my house. ! It sold in 2 days couldn’t be more happier. I would definitely recommend them to anyone.
Lorraine · 24 March 2024
Agent replied · 28 August 2024
Hello, thank you for your review of our Bury team. It is greatly appreciated!
★★★★★ 5/5
GoogleBought a house off Miller metcalfe. Karen was the one who dealt with our case. I couldn't of asked for better she was absolutely brilliant on the ball with everything and always had our best interest. Worth 5 stars !
Jemma · 22 May 2019
Agent replied · 28 August 2024
Hi Jemma, thank you for your review of our Bury branch. We wish you all the best in the future :)
★★★★★ 5/5
GoogleGreat service from Phil Hopkins, thanks again!
David · 30 July 2026
★★★★★ 5/5
GoogleIn my dealings with Miller Metclafe Bury I have always found them to be quick, efficient and professional. They have been excellent at keeping me informed as my sale has progressed, which is something that I'm particularly keen on. Thanks again for your first-class service and for finding a purchaser so quickly.
Tony · 24 March 2024
Agent replied · 28 August 2024
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 1/5
TrustpilotSo unprofessional
So unprofessional! Originally told us earliest availability was 6 days away. When I called back to confirm (after me and my partner booking time off work) I was informed there was an appointment tomorrow at 12. We both then booked more time off work and confirmed the appointment with Amy. Fast forward to today at 12 and we had to call to see where everyone was we were told our appointment was 11:15. We didn’t get an appointment confirmation because Amy took my email down wrong and we didn’t get a phone call because the agent was older and didn’t want to call us to see where we were on her mobile. When I asked if they couldn’t do the appointment now as we’ve taken time off work and traveled a long way we were told ‘HE has already left and is now in Bury’ but when I asked about the phone call I was told ‘ the agent is an older lady and didn’t want to use her mobile for a business call’. Really don’t know how Amy still has a job as she’s just lost you a lot of business. Contradicted herself repeatedly and can’t even take down an email address.
Misha · 26 February 2021
Agent replied · 23 December 2024
Dear Ms Graham,
Thank you for taking the time to provide us with feedback on your experience with Miller Metcalfe.
We are sorry to learn of the frustrating and disappointing service that you received. It does appear from your comments that there was some confusion over the appointment time which I agree, could have been rectified if you had received an email confirmation from ourselves.
Please be assured that we will look into your complaint and carry out a thorough investigation and respond shortly with our findings.
Best wishes,
Miller Metcalfe
Dear Ms Graham,
Having now spoken with the Manager, we understand that a direct email from yourself was sent to the Branch and in return, the Branch contacted you by phone with their apologies for the misunderstanding and inconvenience caused, which was accepted.
At Miller Metcalfe we do strive to deliver an excellent customer service and we sincerely apologise that we fell short on this occasion.
Kindest regards,
Miller Metcalfe
★★★★★ 1/5
TrustpilotShocking customer service
Shocking customer service. We went to view a property and were kept waiting outside in the pouring rain.
After 5 mins of waiting outside. I asked the estate agent who was conducting the viewing to just wait in the car.
No apologies for running late, no wanting to make us feel welcomed or valued .
We turned and left without viewing the property. We both felt that we didn’t want anything to do with MM if that’s the way they treat potential buyers.
Rude , unwelcoming and couldn’t care less was the impression we have and will definitely not be ever using MM to buy or sell with !
** in answer to your Reply:
All of what you state is correct.
It was the uninviting and less then helpful attitude of your agent.
She was far from apologetic nor was she welcoming !
And the fact that no one contacted us as a matter of courtesy to say that the viewings were running late coupled with what both my wife and I felt was very rude.
It’s not acceptable to have that attitude to prospective buyers
Your apology is far from that! and I feel that you are simply paying lip service .
You did indeed fall short and in the light of this pathetic excuse for an apology
Did no one ever explain that putting “ I am sorry that you feel “ which precedes an apology Is NOT in any way a meaningful apology .
The manner in which MM has approached my complaint has been very shabby and I will NEVER do business with such a company whose customer care is so woefully lacking in genuineness and warmth.
Benedict · 20 January 2021
Agent replied · 23 December 2024
Dear Mr Walker,
Thank you for taking the time to provide us with feedback on your experience with Miller Metcalfe.
I am sorry to learn that we well fell short of your expectations. Our team do make every effort to promote a first class service and endeavour to make all our customers feel welcomed and valued.
Please be assured that we will look into your complaint and carry out a thorough investigation and respond shortly with our findings.
Best wishes,
Miller Metcalfe
Dear Mr Walker,
Further to your feedback I have now had the opportunity to investigate your complaint and I outline my findings below.
As I understand, 3 separate viewings were arranged at the property by appointment only and an allotted time was given for your viewing at 14:30 pm. On your arrival, our agent greeted and introduced herself and explained that a client was currently in the property and just finishing their viewing and as such, due to the Covid-19 Government guideline restrictions, we were unable to grant you access to the property until the previous client had left. Our agent advised that if you wished to wait in your vehicle, due to the weather conditions, that she would be happy to come and find you. The previous viewing completed in 5 minutes and as promised, our Agent came to find you but as she reached the vehicle you drove off.
Unfortunately, on occasion, viewings can over-run in particular during these difficult times when extra precautions are required to ensure the safety of everyone involved and must be our first consideration and priority. Please be assured that we always endeavour to make every effort to ensure that block viewings run as smoothly as possible and allow additional time in between bookings to accommodate circumstances which are out of our control. Thankfully, the delay was of a short duration with a waiting time of 5 minutes.
I am sorry that you felt disappointed in the service you received and as a result, left without wishing to view the property. I can confirm that the agent who greeted you is a long-serving member of staff and well respected within the Company and industry and I have been assured that an apology was expressed during your greeting along with a follow up call from the Branch with a further apology.
We always strive to deliver a high standard of service to our clients and I am sorry that you felt that we did not meet with your expectations.
Kindest regards,
Miller Metcalfe
★★★★★ 5/5
GoogleExcellent service cheers Phil!
Ryan · 30 July 2026
★★★★★ 2/5
TrustpilotChoose someone else
I had a property up for sale with them for 6 months, I only had 6 viewings in that time.
It's a bloody nice house and once I changed my estate agent it sold within 3 weeks.
I'm giving 2 stars as the staff in that particular branch were very communicative and lovely to deal with but as a service to sell your house I would not recommend them.
Helen · 20 October 2024
★★★★★ 1/5
TrustpilotAvoid
Would happily give this estate agent a zero review if it was possible.
Chris · 24 May 2026
★★★★★ 1/5
GoogleAbsolutely impossible to get hold of. Not ideal at all when trying to buy a property on auction that expires in a few hours.
Shannon · 14 April 2025
Agent replied · 26 July 2025
Hi Shannon, thank you for taking the time to leave your feedback. We’re really sorry to hear you struggled to get through to us. Due to the high volume of calls, particularly around auction deadlines, our team can sometimes be tied up, but we do respond to all voicemails as quickly as possible. If you ever have difficulty reaching us by phone, you can also contact us via email or live chat, and we’ll be happy to help. We appreciate your comments and will continue working on improving our response times.
★★★★★ 5/5
TrustpilotFriendly and professional staff
Matt · 12 November 2025
Agent replied · 24 December 2025
Hello, thank you for your review of our team. It is greatly appreciated!
★★★★★ 5/5
TrustpilotI just want to say that Amy is…
I just want to say that Amy is absolutely fantastic and her efforts are greatly appreciated.
Lance · 1 February 2023
Agent replied · 23 December 2024
Hi Lance, thank you for your review of our Lettings Manager Amy. It is greatly appreciated!
★★★★★ 5/5
TrustpilotBrilliant Service
Brilliant Service - thanks to the team and to Roxanne
Dawn · 2 September 2025
Agent replied · 23 September 2025
Hello, thank you for your review of our team. It is greatly appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
