Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMisleading
The only contact I had with them was when I enquired about a property and was then told it was under offer. Why they could not update Rightmove to reflect this I don't know, but it's misleading and annoying which leads to distrust. I wouldn't recommend.
Sarah · 15 December 2023
Agent replied · 30 December 2023
Hi Sarah, thank you for your message.
After an offer has been agreed, we go through a due dilligence process with the buyer to confirm things. Once this has been done we immediately change the status on the property portals and any other advertising we do. This normally only takes around 24hours, but offers our sellers the assurance that the sale will move along swiftly.
I hope this clear things up for you
★★★★★ 5/5
TrustpilotThank you so much.
All staff at Sudbury suffolk branch, Customer service was excellent friendly informative and helpful. All staff made things run efficient which only took seven weeks to complete the house sale.
AJC · 11 October 2025
★★★★★ 5/5
TrustpilotByChoice Sudbury
Bychoice were amazing throughout the process of buying our first home. From the first viewing until completion they were extremely helpful, especially Becky (sales progression) who was always easy to talk to and provided updates throughout.
Lewis · 17 May 2023
★★★★★ 5/5
GoogleLewis is a great asset to the Bychoice team, great professional and extremely knowledgable. Would 100% recommend his services 😊 …
Joe · 15 April 2024
★★★★★ 1/5
GoogleSUDBURY BRANCH.
Avoid at all costs.
Being a first timer buyer, no chain, we agreed to buy a bungalow for the asking price, the agent we were dealing with told us they would contact the owner and sort out the details but never got back to us.. Every time we rang for a update the agent we were dealing with (Olivia) was ‘out of the office’, but when I rang on a different phone number magically was in the office and answered the phone straight away.
We were told there had been a higher offer placed on the property we had agreed to buy for the asking price, but magically the property is still on the market but they have raised the asking price a extra £20,000..
We had to constantly ring daily to try and even get a update on what was going on. On one phone call we were also told by another member of staff, a week after our original offer to buy the property for the asking price, our offer had not yet been given to buy seller (even though we had been told it had been submitted), I have since found out this is actually illegal.
We were constantly misled with lies on who actually owned the property, one day it was a ‘trust’, then next it was a builder and a developer, then the next week a school.. We have since purchased a family home with another estate agent hassle free and months later have still not heard back from bychoice about our pending offer try to buy buying the property for the asking price.
UPDATE: Since leaving this review on Google, bychoice have been calling me, leaving messages 'to clear things up', shame they didn't put in this much effort when trying to sell a property.
At no point had we been told our offer had been declined. We were told 'we still cannot get a answer from the school, trust etc' until i checked the website and saw the property had gone up..
Jay · 18 July 2023
★★★★★ 5/5
GoogleBychoice Estate Agents Bury St Edmunds were great, they kept us updated throughout a difficult sales process. Special thanks to Jamie, Imogen and Charlotte thank you for all your help to make our dream come true
Sheila · 1 December 2022
★★★★★ 5/5
GoogleMy wife and I moved into a new build (flats) so all is still getting off the ground ie contracts for cleaning/Refuse waste bins.
However all the team at By Choice have been very quick to sort any issues out. …
Barry · 15 April 2025
★★★★★ 5/5
TrustpilotHaverhill branch
Jordan at Bychoice Haverhill was very helpful whilst looking for our first home. Through out the whole process of us buying a house he was very supportive and was quick to respond to any questions asked. Thanks again Jordan, would highly recommend
Chaz · 2 March 2022
★★★★★ 5/5
TrustpilotBychoice Haverhill - Definitely worth considering to sell your property!
Bychoice in Haverhill listened to my requirements and provided a strong level of insight to market and sell our property.
Jeff · 1 November 2025
★★★★★ 5/5
GoogleBychoice are incredible, Elycia was polite, friendly and professional the whole way through and helped push my purchase through, without her i feel like it would have taken alot longer.
Thank you Elycia.
Moo · 1 December 2022
★★★★★ 5/5
GoogleWe recently bought a new build apartment through ByChoice, their communication throughout has been awesome. A particular mention to Keeleigh at the Bury St Edmunds office who has been tremendous! Her customer service skills are right up …
Sue · 15 April 2025
★★★★★ 5/5
TrustpilotBy Choice Sudbury Suffolk
Obviously, when a purchase/sale goes through and completes, one feels elated and inclined to give a glowing review! However, a glowing review is justified here.
Jill · 6 September 2025
★★★★★ 5/5
TrustpilotProfessional,Helpful
I would like to say a BIG thank you to Olivia and Becky from your Sudbury branch on frequent updates on current and upcoming properties to the market. Myself and my partner really do appreciate all the hard work your both doing.
Jodie · 2 August 2021
★★★★★ 4/5
TrustpilotBury St Edmunds branch
Charlotte, Jamie and the team did a great job selling the houses of both my partner and myself, and helping us with our purchase.
Mr · 21 July 2023
★★★★★ 5/5
TrustpilotWe were very happy with the service…
We were very happy with the service received from Bychoice Sudbury who was dealing with the sale of our property
Lesley · 10 October 2025
★★★★★ 5/5
TrustpilotDefinitely the right choice in agent for us!
Glad we chose by choice to sell our property, everything was done with ease. They were quick with communications and when our first buyers became difficult with providing information we were able to find new ones quickly and the agents were great throughout the whole process. Thank you.
Bethany · 24 October 2024
★★★★★ 5/5
TrustpilotAbove and beyond!
Our first contact with ByChoice was with a generic letter put through the letterbox of our rental property which we had been trying to sell. However, this letter stood out because it was professional, to the point and positive.
ScotsLass · 15 February 2025
★★★★★ 1/5
GoogleFrom start to finish I can honestly say they are the worse company I have EVER dealt with. From the very young staff talking to me like I'm stupid to the arguments on the phone over my house. Not a company I would every use again. Asked within a week to drop the price by £10k. Bunch of armatures.
William · 31 May 2019
Agent replied · 30 May 2023
Hi Will, thank you for your feedback, I am glad that your sale came to a successful conclusion with us. We wish you all the best.
★★★★★ 5/5
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Nor · 19 June 2022
★★★★★ 5/5
TrustpilotAmazing service
As a first time buyer I was worried about the whole process, but Amelia and everyone at ByChoice have been fantastic, it's been so smooth from start to finish with excellent communication.
Charlie · 21 March 2025
★★★★★ 4/5
TrustpilotHad to rent for a few months the…
Had to rent for a few months for the 1st time, spoke to the team who were very helpful who put me over to Melanie looks after the rental side of things.I found Melanie very understanding, responsive to finding me a place quickly, process was very smooth and throughout my stay found melanie to be very professional, proactive, always very helpful, and polite to deal with. Would recommend anyone looking to rent to ho see Melanie.
Tony · 26 January 2022
★★★★★ 5/5
TrustpilotThe most personable and proactive agent…
The most personable and proactive agent we found in the local area. They worked really hard to secure the sale of our house and ensure the chain we were in completed before the stamp duty window changed. We’d highly recommend them to any potential buyers / sellers.
Naomi · 28 June 2021
Agent replied · 27 May 2023
Thank you for the feedback Naomi! Your kind words have been passed over to the team.
★★★★★ 5/5
TrustpilotI recently transacted with Bychoice…
I recently transacted with Bychoice Haverhill. I want to pass on my thanks to Jordan who provided me with excellent service throughout the process. He is an asset to the company.
W · 24 June 2021
★★★★★ 5/5
TrustpilotSo glad we chose By choice to sell our…
So glad we chose By choice to sell our house . Jordan from the Haverhill branch looked after us very well and took a lot of stress away for us. Very professional manner with updating us on viewings and the sale procedure.Highly recommended.Mr & Mrs Boon
Mrs · 25 June 2021
Agent replied · 30 September 2023
Thank you for the review Mrs Boon, it was a pleasure helping you with your sale, we hope you are settling in well in your new home.
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