Bychoice Bury St. Edmunds reviews

★★★★★ 5/5

Google

I recently purchased a property through By Choice Estate Agents and I cannot recommend them highly enough. The exceptional level of customer service I received from Elycia Hamberg was second to none, and her professionalism and efficiency were a credit to By Choice. Without hesitation I can confidently say I have not received this level of service from any other estate agents in the past 25 years.

Leah · 30 May 2022

★★★★★ 5/5

Google

I am so grateful for the support and service I received from Amilie, I would definitely make a choice of bychoice estate agents to sell your property. As we know moving house is extremely stressful, so bychoice, and Amilie made me feel at ease and comfortable with everything. Lovely people.

Neezii · 16 April 2025

★★★★★ 5/5

Trustpilot

A great service!

Bychoice are a friendly team who I found to be knowledgeable about homes in the area which helped me gain a fair price for my property. The team are enthusiastic, helpful and communicative. I would use their services again.

Michelle · 2 September 2026

★★★★★ 5/5

Trustpilot

Olivia has been a credit to Bychoice…

Olivia has been a credit to Bychoice throughout

Sarah · 2 April 2026

★★★★★ 5/5

Google

My partner and I have just successfully bought our first ever home with the process only taking 9 weeks thanks to Jade's efforts in helping us chase things (solicitors, surprise surprise!). Thank you to the team at Bychoice, we're thrilled …

Carly · 15 April 2025

★★★★★ 5/5

Google

Ameline was very professional and quickly got us an appointment to view the property. She was on time and showed us around. Followed up as stated.

Ann · 15 September 2025

★★★★★ 5/5

Google

The Bury St Edmunds branch dealt with everything from my initial enquiry right through to purchasing the property in a professional but super helpful and friendly way. This was exactly what I needed being a first time buyer. Thank you so much Elycia and your colleagues for all your help during this process.

Eleanor · 3 August 2022

★★★★★ 5/5

Trustpilot

Olivia at By Choice was impeccable…

Olivia at By Choice was impeccable throughout the whole process. We hit quite a few hurdles with our solicitors and finding middle ground with the vendors, Olivia negotiated successfully for both sides. All problems that arose, Olivia dealt with swiftly and efficiently. Thank you for your patience and your kind spirit, definitely helped my stress levels!

Grace · 17 January 2022

★★★★★ 5/5

Trustpilot

We purchased our current property…

We purchased our current property through ByChoice who were representing the developer. We worked very closely with Keeleigh Taylor from Bury St Edmunds office who was absolutely amazing. Keeleigh. and her team, were incredibly professional, extremely helpful and very accommodating. They worked with us to ensure that we were able to secure our forever home. After a delay in trying to sell our previous home through another agent, ByChoice couldn’t have been more helpful in the whole process of purchasing our next property. Had we known Keeleigh before marketing our property, we would certainly have put our trust in ByChoice in the selling process. I would strongly recommend their services.

Mr · 15 June 2025

★★★★★ 5/5

Google

Keeleigh was very helpful & made purchasing my dream home easy! She took the time to show me around & was happy to answer any questions & kept me updated along the way

C · 15 April 2025

★★★★★ 5/5

Google

I have recently purchased a property through ByChoice in Bury and dealt with Harry. From the first viewing through to completion, he has been extremely helpful and extremely professional. I would not hesitate to use by choice again either for sale or purchase. Thank you.PositiveResponsiveness, Professionalism

Camilla · 25 August 2022

★★★★★ 5/5

Trustpilot

The staff at ByChoice in Haverhill were…very helpful at every step of the sale, and friendly and kind, thank you.

The staff at ByChoice in Haverhill were wonderful. Matt, Keeleigh and Jordan dealt with our house sale and could not have been more helpful. Answering our questions, listening to our worries and generally helping in every way. Other staff there were also helpful if the three people mentioned above were not available. Our solicitors, were the most worry, little or no communication from their end and seemingly making the task of selling our house unnecessarily complicated.Hopefully we will not have to move again, but we would definitely choose ByChoice to help us. We are settled now, our thanks to you all for your help and kindness

Jenny · 22 January 2022

★★★★★ 5/5

Trustpilot

Highly recommended...

Olivia has really looked after us as buyers, as well as her client the vendor I'm sure. Great comms and really responsive, kept us fully informed and always acted on things. If she said she would, she did. And then confirmed it. Helped us find and coordinate local suppliers too. Could not have had a better experience.

Stephen · 21 November 2025

★★★★★ 4/5

Google

I have just completed on my late sister’s house. Amelie has been very helpful and has kept me updated as I live quite a few miles away.

Christine · 2 May 2025

★★★★★ 5/5

Google

Great job showing us around and very friendly. Knowledgeable and helpful. Thank you

Terri · 15 February 2026

★★★★★ 5/5

Trustpilot

ByChoice did a fantastic job of selling…

ByChoice did a fantastic job of selling our property. Maddie helped me a lot through the process.

Hamed · 3 September 2026

★★★★★ 5/5

Trustpilot

Great service

Bychoice sold our property back in September 2020 and we would highly recommend them; the rate was competitive, they always showed up for viewings with plenty of time and throughout the selling process they kept us up-to-date with regular progress reports and were always quick to answer any of our queries whether by phone or email. We dealt specifically with Charlotte Bailey and she was fantastic. Professional, but also friendly, she made the whole process (which at times was complicated by our buyers solicitors) a lot less stressful! Thank you Charlotte.

Nicola · 16 May 2021

★★★★★ 5/5

Google

Amelie was an absolute star who went above and beyond. I have no hesitation in recommending her and ByChoice Estate Agents

Jo · 15 April 2025

★★★★★ 5/5

Trustpilot

Good communication

Good communication. Honest with their valuation . Always on time and we relative feedback. Would highly recommend.

HELEN · 17 July 2026

★★★★★ 5/5

Google

Elycia from ByChoice has been a brilliant agent and from the very first communication was professional, polite and always ready to help facilitate my house move. She knew it was an important part of my life and the application process went smoothly and swiftly. I would recommend Elycia and ByChoice to my friends and family. Gil Matthews.

Gil · 23 May 2023

★★★★★ 5/5

Google

Thank you to the team at Bychoice Agents who were such a support to us through a lengthy process. We are delighted to complete today. A special thanks to Imogen for her regular updates.

Jennifer · 4 July 2022

★★★★★ 5/5

Trustpilot

Jordan was absolutely amazing

Jordan was absolutely amazing, very welcoming, patient and well presented. He showed me around and thanks to him I purchased a beautiful house I’d highly recommend him and I’d like say a big thank you for the support

Mina · 24 September 2021

★★★★★ 5/5

Trustpilot

Excellent service

A great experience from start to finish. Lewis, Clare and Harry were excellent. An open day arranged within the week, house sold immediately at asking price! Regular updates throughout timely sales process! Well done ByChoice!

Customer · 1 October 2021

★★★★★ 5/5

Trustpilot

Great communication and responsiveness…

Great communication and responsiveness from Ezrin in our purchase. Highly recommended.

Matt · 16 July 2026