Trusted Agent profile · Burton upon Trent · Staffordshire
★★★★★
442 reviews across 2 platforms
14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
Part of Surelet, see every office.
Surelet's office in Burton upon Trent, Staffordshire, at 14 Market Place, is rated 4.5 out of 5 across 442 reviews on two platforms, including 298 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Surelet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burton upon Trent.
Every review we hold for the Burton upon Trent office, from every platform, shown as written. First names only.
5/5
GoogleTheir service is really good. On the coldest day, the boiler at home was failed, I called them in the morning and got help from Kleo. In the afternoon, maintenance person came to repair it. They handled things very efficiently and it is worth it praise.
🙏🙏 - thank you, glad we were able to sort it so quickly. …
5/5
GoogleI had been using two property agents for a number of years, but from my experience of both Surelet have far exceeded my expectations in both their professional services and communication. They have regularly provided excellent tenants with clear and concise administration of both the tenancy agreement and monthly statements. I would have no issue in recommending Surelet to anyone whether a tenant or a landlord.
Hi Adam Thank you for leaving us a review, all feedback is appreciated. We do aim for excellent customer service satisfaction at all times. Kind Regards Sure Lettings
5/5
GoogleI can definetly recommend this estate agent! Mitch the estate agent provide a great Viewing and even the picked house was sold,we were able to find even better replacement for better money.Sophie as support office she is adorable and great help with every question I asked.So all in all go for it those guys know what they doing and I bet they can help you aswell.Mike
Hi Mike, thanks for the lovely review. Glad to have helped.
5/5
FacebookRob was awesome. At 41 and having to find my feet again he was supportive, understanding and went out of his way to help me get back into the rental market. I really appreciate his help and cannot say thank you enough. Highly recommend to anyone.
5/5
FacebookWell I'd just like to say a big THANKYOU to Sophie Barley for all her help in getting our tenancy organised. You have taken all the stress and worry out of it with your ongoing correspondence. The whole process has been great. And this also applies Charlotte Channel for all your help and information about the local area. It has been a pleasure dealing with you both.
Thanks Dion for the review, glad to have helped and you found everything stress free.
5/5
FacebookI have been using sure sales and letting for 7 years as a landlord. Their service has been impecible in every instance. Tom Rowland from the Burton on Trent branch has been an amazing point of contact for me - professional, works to a high standard and answers any queries promptly. I highly recommend sure sales and letting from. landlords perspective.
Thank you so much Romana :)
5/5
GoogleI can definetly recommend this estate agent! Mitch the estate agent provide a great Viewing and even the picked house was sold,we were able to find even better replacement for better money.Sophie as support office she is adorable and great help with every question I asked.So all in all go for it those guys know what they doing and I bet they can help you aswell.Mike
Hi Mike, thanks for the lovely review. Glad to have helped.
5/5
GoogleGreat service, Jessica Thompson was a great help and very helpful and professional.
Thanks
5/5
FacebookI'm renting already 3yrs and I'm very happy.I can say James Norman is the best property agent.Thank you
Hi Velichka, thanks for the review, he is good is'nt he :)
5/5
FacebookFantastic service, me and my partner have managed to view and find the perfect place very fast and hassle free. Viewed a place 2 weeks ago and everything's been approved and should be moving in this weekend. Thank you Jessica Thompson for helping us. 10/10
5/5
GoogleExcellent service from a great team. Lindsey and Andrew were very supportive and responsive.
5/5
FacebookJames and Mitch are extremely helpful and friendly. Mitch made the application process easy and kept us informed at every step. James, our property manager, ensures inspections and repairs are done quickly and efficiently and always does his best to ensure we're comfortable with the work being done
5/5
GoogleHighly Recommended. Helpful Team. James Norman is a very helpful and flexible Agent. Good Job!
Hello, thanks for the lovely review. Always happy to help.
5/5
GoogleThank you for the help of Ms. J Mayes (and the team) . I am thankful for she sorted out my concerns relating to tenancy. She does an excellent job, and very professional with her work.
Happy to help Ri
5/5
GoogleSophie was fantastic from start to end and nothing too much trouble. Highly recommend.
Thanks Natalie, hope you are doing well and all settled in :)
5/5
FacebookGreat communication, fast response, professional service. Thank you Robert Blakeman
Thank you for the review Mihaly :)
5/5
FacebookReally good service - Rosena Cahill was really helpful! 😁
Thank you for your kind words! :)
5/5
GoogleI called sure sales and Lettings in search of a property to let and spoke with a lady called Elizabeth who was extremely helpful. They had no suitable properties for my requirements but explained the lettings process in depth. Would definitely look to use them for lettings!
Thank you Izzy, so lovely to hear :)
5/5
GoogleThis is to say thank you to Emma Smith for guiding me through out with ease and getting all the actions done so swiftly (ideally within a day). Emma was very punctual during property visit and was helpful in addressing all queries. Many thakth for that.
3/5
GoogleThe viewing was easy to set up, the deposit was explained incorrectly issues with house not passed onto landlord and issues with keys. Was very quick to move in and think signing off keys should’ve been done at the property. Staff were helpful when spoke but the issues made it more stressful.
5/5
GoogleLara was very helpful and forthcoming, knew her areas and the market place with excellent first hand knowledge of both the letting side and the sales side of property. I found her to be informative, professional and friendly - a great asset to any business. Michael
5/5
GoogleJessie was amazing throughout the whole process
5/5
Google5 star service. Jessie is extremely friendly and helpful
5/5
FacebookRob Blakeman was very friendly and incredibly helpful. Even after bugging him so many times, he was very patient and explained everything to me. The process has been a lot quicker than i thought it would be. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Surelet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burton upon Trent.
