5/5
FacebookThank you so much to Robert for all his help with getting our new home always answered any questions very quickly and helped with anything we needed help with highly recommended
Trusted Agent profile · Burton upon Trent · Staffordshire
Surelet Burton upon Trent reviews
★★★★★
442 reviews across 2 platforms
14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
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Surelet's office in Burton upon Trent, Staffordshire, at 14 Market Place, is rated 4.5 out of 5 across 442 reviews on two platforms, including 298 Google reviews rated 4.3.
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Reviews
Every review we hold for the Burton upon Trent office, from every platform, shown as written. First names only.
Facebook1/5
GoogleAVOID this company at all costs, poor service and its not what it says on the tin. If you really want somewhere to call a home this isn't a place you will find it. Believe me when I say that I regret every ounce of effort, time and money spent...
Agent replied
Hello David, I am confused by your review as we have had no dealings with a David King. If there is anything we can help with or put right, please get in touch on 01283 537120
5/5
FacebookMitch was brilliant! He went above & beyond to answer any questions we had & help us out! :) thanks
5/5
GoogleGreat service, jessie has been great from start to finish. Ive had no concerns at all from handing my property over to securing professional tenants and achieving a higher rental amount. Would highly recommend.
3/5
Googleeveryone i have spoken to has been very polite and very quick to respond to emails. be sure to check, double check and triple check information staff give you as depending who you speak to you will get different answers
5/5
FacebookCustomer service has been brilliant! Jessica Thompson has been extremely helpful; and a credit to the team. Shes polite and has helped throughout the process for me to move out. Thankyou!
5/5
GoogleGreat Company to have a property let with, Kleo Shorthouse manages my account and is always very helpful and understanding
Agent replied · 25 November 2023
Thank you for the lovely feedback.
5/5
FacebookRob has been helpful through our journey In finding a suitable house. brilliant person, very understanding and couldn't be more happy with the service we have received!
1/5
GoogleI gave them two properties to manage. Both had rules of no pets. Both properties were let with tenants who had pets due to lack of checking by Surelet. Both properties suffered damage, but was not reported back after their periodic checks. renewals were supposed to be 6 months contracts - they arranged 12 months! I have just sold one of the houses, and new owner has carried on with Surelet. But I am still getting the rent for it! after notifying them I have sold it. They are now asking me to go into the bank to transfer the money back...cowboy outfit, avoid if you want your houses properly managed!
3/5
GoogleGood lettings agency but can take a while to do repairs,but would recommend not letting the handyman they use round to do the repairs,Andy Hasell scs, he does half a job and makes a mess and so my landlord had to end up paying out for a professional handyman to redo his jobs, pay cheap pay twice, but overall sure sales are a friendly team of staff,they just need to get rid of their cheap cowboy andy scs and theyll be spot on
5/5
GoogleFirst time letting and the whole team have been fantastic. Replied quickly where as other agencies haven’t replied at all. First viewing with Charlotte Channell who was fantastic and despite the tennents leaving us waiting made us feel at ease and secured us other similar viewings the next day! Second and third viewing were with Sophie Barley and Mitchell Baker who again we’re so welcoming and really made you feel at home in the properties. Both have continued our application and final letting and could not be happier. So efficient, friendly, professional and understanding. Whole team is fantastic.
5/5
GoogleExcellent service. Nice and transparent at every stage. Katie and Connor have always answered any questions that I've had.
Agent replied · 31 December 2023
Thanks Matt, we are very fortunate to have Katie and Connor.
1/5
GoogleNever known a letting agent like them, seem to think its ok to push any maintenance work to one side and forget about it....... well im sorry you are quick enough to take the rent then you should step your game up and earn your management fees Rochdale..................
Agent replied
Hi Sam We do not have a tenant or landlord that we have done business with by your name. Did you deal with another area other than our Franchise here in Burton and derby at all? Please let me know so we can look into this for you: info@surelet-burton.co.uk Thank you Sure Lettings
5/5
GoogleI have dealt with a good share of agencies and I must admit that the Burton branch of SureLet provide premium solutions of property management. The staff is competent, empathetic and dedicated to their commitments, always ready to help you find a home you have always dreamed of!
Agent replied
Hi Arthur, thank you for your kind words, I am happy we managed to assist you in finding your dream home! Kind Regards Sure Lettings Burton
5/5
GoogleWe rented a flat with this agency , everything worked perfectly and our keys was handed to us today . Special thanks for Yvonne Fryatt and Shazaib Kasir ❤️
5/5
FacebookRobert Blakeman was an amazing agent. He helped us last week to find a property on Burton road. His professionalism was second none. Thank you Robert.
5/5
FacebookVery good agency. Special thanks to Elizabeth Fenion for quick replies and for great help in getting a rental apartment. The best agent!! 5stars 🌟
5/5
GoogleVery impressed with the prompt response, support service and attention to detail provided by Mitch Baker and Robert Blakeman during letting of my property . Any query was dealt with efficiently and with understanding . Thank you both for delivering above and beyond
Agent replied
Thanks you so much Denise.
1/5
Googlethis worthless so called agent took money of me failed to carry out a repair, blamed the tenant. I had to carry out a exist inspection as the idiot must gave been asleep and blind! they charged the tenant for my inspection! DONT USE THEM THEY WILL STEAL YOUR MONEY, LIE AND BLAME LANDLORDS AND TENANTS! so csllwd franchise owner did not have the bottle to see me following serveral requests! landlord and tenants stay away inless you want to be ripped out!
5/5
GoogleIt's said that selling/buying a home is one of the most stressful times. But right from the start at valuation with Andrew, the viewings and offers dealt with by Claire and Kate, and throughout the sale stage with Rosena, the Sure team in Burton & Littleover eased us through the whole process with care and attention, responding to and dealing quickly with all our communications. Really, they couldn't have been more helpful, and I'd certainly recommend them to anyone selling a home in the area. Thanks!
1/5
GoogleCowboys, could not sell my property or let it successfully. Interested only in tenant find fees and collection of management fees. No proper communication between landlord and tenant before let and very unprofessional throughout. Avoid at all costs. They choose problem tenants with bad credit and poor vetting, through systematic agencies who they do not reveal. DO NOT USE them if you are a landlord, as they will create huge problems. BE VERY CAREFUL WHEN YOU SELL THROUGH THIS AGENT AS THEY LURE YOU INTO A CASH SALE, WHEN IN FACT IT WILL BE A CHAIN SALE AND MONTHS DOWN THE LINE IT WILL FALL THROUGH, LEAVING YOU NO CHOICE BUT TO LET. THE OWNER AND AGENTS HAVE A TRACK RECORD OF POOR MANAGEMENT. THE REVIEWS CANT ALL BE WRONG!
1/5
GoogleThe service is disastrous! Everyone was aware on our moving in date but no one was willing to do anything until we pay application fee (even though we had provided all our details and contracts). We were not able to view the property beforehand so we requested the pictures which we got two days before moving in date and realised that there is reconstruction taking place in the apartment! The agent (Emma) did not provide any details about this when we were confirming. Absurd. The extra fees are ridiculous too!
5/5
FacebookThe whole process was made so easy from start to finish and went through really quickly. Thank you so much to Jessica Thompson who handled everything fantastically.
5/5
GoogleThanks for your kind help in finding home. I highly appreciate your professionalism and the amount of ease your prompt services have caused me are also highly commendable. Such kindness and helped me.
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