5/5
GoogleReally good service and a good team as well I appreciate that. recommending for everyone.thank you
Agent replied · 30 July 2023
Hi Arun, thank you for the kind review 🙏 …
Trusted Agent profile · Burton upon Trent · Staffordshire
Surelet Burton upon Trent reviews
★★★★★
442 reviews across 2 platforms
14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
Part of Surelet, see every office.
Surelet's office in Burton upon Trent, Staffordshire, at 14 Market Place, is rated 4.5 out of 5 across 442 reviews on two platforms, including 298 Google reviews rated 4.3.
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Reviews
Every review we hold for the Burton upon Trent office, from every platform, shown as written. First names only.
Google5/5
FacebookVery professional service and chased lots of things up to get to completion. Phoebe Davies Gibb I highly recommend as she worked tirelessly whilst I was in the process of buying/selling.
Agent replied
Thanks Jack...hope you’re enjoying your home ☺️
5/5
FacebookCharlie, Mitch, Mickey and Rosena were brilliant! Helped with everything! No job so small! Absolutely amazing, thank you again for all your help!!
5/5
GoogleGreat experience from day one, lots of communication and knew exactly what was going on at all times, understood the situation i was in too and even understood when running late for viewing, did everything to speed it up and all down to sophie barley she is a credit your company, if she worked for me she would win our extra mile monthly award for what she did.
5/5
GoogleThey were prompt with my request to view the apartment, told me every information needed. Would likely refer family and friends to them
5/5
FacebookRob and Jess had been excellent in marketing and getting possible tenants vetted. The tenancy team has been excellent as well in managing all the particulars with the tenant and myself as the landlord. The sales team Mitch and Co. has been very clear and concise in guidance and giving out info. Cheers to everyone. One of the best teams i have come across
5/5
GoogleI would recommend them to any landlord looking for complete hassle free management. The whole team have been hugely helpful from the outset and all tasks I have asked to be completed have been carried out quickly and efficiently.
Agent replied
Hi Zishan Thank you for the valued feedback and leaving us such a good review. We do strive for excellent customer service at all times so your comments are appreciated. Kind regards Sure Lettings
5/5
FacebookWe have been with Sure lettings for over 10 years and they have always been outstanding. Recently James has dealt with some real issues and has done so with efficiency and professionalism. I cannot rate highly enough.
Agent replied
Thanks Emma, we do like a challenge, every now and then :)
1/5
GoogleAgency doesn't respond. Promosed to call back never did. They come back with an email reponse when a property is gone. Would give 0 stars if possible!NegativeResponsiveness, Quality, Professionalism
Agent replied
Hi Rian, sorry to see your 1 star review. I understand that you were in conversation with the team about renting one of our properties and were unsuccessful. The property was very popular and we were able to find a tenant within a few days.
5/5
Googlei have been speaking with Rob Blakeman & Jessica Thompson, both have been really lovely to deal with, look forward to speaking with them in future 😁 …
Agent replied · 30 July 2023
Thanks Rebecca :)
5/5
FacebookI wanted to say that my property manager, James Norman, was a great help through the whole moving and settling process. He was reliable, quick, exceptional in his service. He made my living a home experience without any hassle or stress. He can always resolve any issues and responds immediately to any query. I'm glad I have James! He makes Sure an outstanding letting agency by his representation.
5/5
GoogleVery efficient team offering an extremely professional service, highly recommended if you're looking for a property in the area.
Agent replied · 30 July 2023
Thank you so much for the feedback Tony.
5/5
FacebookAs landlords we always receive fantastic service from the team including Emma Smith, Mitch Baker & Mickey Gaunt. I can definitely recommend this company to find good tenants when we need them and sort everything quickly.
Agent replied
Thanks Pam, always a pleasure helping you out.
5/5
GoogleThey are professional staff and they are very very kind, we are happy with the decision renting one property ☺ absolutely five stars ⭐ ⭐ ⭐ ⭐ ⭐
5/5
FacebookHad a very positive experience since we came to surelet. James Norman, Sophie Barley, Mitch and the rest of the team have been so helpful to us as a family and are extremely professional! ??
Agent replied
Many thanks for the recommendation Sophia, hope all is well.
5/5
FacebookLooked for many months to find my new home, and thanks to everyone at sure sales I managed to find my perfect place. Completely hassle free and couldn't of dealt with friendlier people. :) x
Agent replied
Hi Jade, always a pleasure, congratulations on your new home ??
5/5
FacebookThey are friendly people at surelet and very helpful. James Norman has helped me on a few occasions and was able to get a few issues sorted out for me. thank you.
Agent replied
Thanks Lianne
4/5
GoogleNice letting company but they need to improve their maintenance response team. Giving 4 🌟 …
5/5
GoogleViewed 3 properties with Shaz (2 on the same day) and he was super helpful and knowledgeable. Couldn't ask for more.
5/5
GoogleExcellent communication, helpful, and professional. I dealt with a member of the team named Millie, she has been nothing but brilliant in helping with my process.
5/5
FacebookJames at sure sales has been a great help. Hes patient, and informative and a great help when I have any issues. I cant recommend these guys enough. Great service and great business!
Agent replied
Thanks Daanish
5/5
FacebookBig Thankyou to Jess, Tom & Rob for all their help throughout our move, for making everything as simple as possible, everything was handled in a professional and timely manner.
Agent replied
Thanks so much Alexandra, glad to hear everything was nice and simple :)
5/5
GoogleHad 2 viewings with Shizabe today, was very professional and informative throughout and really appreciated his local knowledge and friendly manner.
5/5
GoogleExcellent team and thanks for all your help . Merry Christmas 🎅 …
Agent replied · 30 July 2023
Thanks AJ, you're more than welcome. Merry Christmas
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Surelet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burton upon Trent.
