Trusted Agent profile · Burton-On-Trent
★★★★★
322 reviews across 1 platform
8 Eastgate Business Centre, Eastern Avenue, Stretton, Burton-On-Trent, DE13 0AT
Sure Sales and Lettings's office in Burton-On-Trent, at 8 Eastgate Business Centre, is rated 4.5 out of 5 across 322 reviews on 1 platform, including 322 Google reviews rated 4.5.
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleSure letting have been very helpful in helping us find our new rental property, very efficient and have answered us in everything we have asked and answered any of our questions! We are really happy with our new home and super friendly agents. I’m glad we chose sure lettings!! Thank you for everything to the staff at Sure.
Hello Lucy, thank you so much for taking the time to leave us a review. Glad you hear that you happy with your new home :)
5/5
GoogleI’m very happy and thankful to Miss Emma Smith and Mr Connor Lamb they both help me through out all of this process even i have the language issue and difficult for me to understand all of this process but you and Mr Connor Lamb help me a lot and i really appreciate both of you, GOD bless you and stay healthy. Kind regards
Amazing thank you Asad, really kind of you. Enjoy your new home :)
5/5
GoogleWithout Tessa Polkey's help I would not have managed. She was professional & knowledgeable. And I would recommend both her & Sure Sales to everyone.
5/5
GoogleJames made moving into our home really easy. Getting a first home can be a scary thought but they were there to support us all the way wether it be sorting paperwork or setting up uiltlities. Very recommended.
Thanks Tom, hope you are doing well. It can be scary but also very exciting :)
5/5
GoogleThe staff are very friendly and professional, and were always happy to help with my concerns. Staff I met on the day of my viewing was very welcoming, which was part of the …
5/5
GoogleGood letting agency. Dealt with Elizabeth who was very professional and helpful. Quite like the digital tools available to make the moving process easier.
Thanks Graham
5/5
GoogleDelighted with the service received from Sure Sales and Lettings in Burton. Nothing has been too much trouble, from the important to the multitude of trivia. Particular thanks to Mickey Gaunt for her professionalism and unfailing cheerfulness.
Thanks Michael, glad we were able to help.
1/5
GooglePhoned to enquire about a house for sale and to arrange a viewing. Phoned 3 times, left 2 messages with contact phone number which I was told would be passed to the sales team, waited 2 days...and still no-one has tried to contact me. Update - 5 days now and still no contact. As a landlord looking for another investment property, I now would neither buy or sell through this company. Re response - Thank you for responding to this review. Just to clarify though, when I phoned 3 times, each time I spoke to a person (someone called Rob on one occasion I believe) and twice I was assured my contact number would be messaged to the sales team as they were busy and/or out of the office. Thank you for your offer of help but I do not deal with companies who assure me they will do something and then don't have the courtesy to follow up, apart from when they get a critical review.NegativeResponsiveness, Professionalism
I am sorry if you were unable to get through, we aim to return all missed calls and answer phone messages as soon as possible, messages left on the answer phone are emailed to the team. I have checked through every answer phone message in the last 2 weeks and we don't appear to have a call back for yourself Mrs Dryden. If you would like to call the office on 01283 537120 and ask for Andrew, I would be happy to help.
5/5
GoogleShahzaib was very patient and helpful for us first time renters and was able to give answers for a lot of the questions we had.
5/5
GoogleRobert at sure sales and lettings has been great from the start, from when I enquired about the property, through to the viewing and arranging all other meetings before I decided to proceed. Prompt communication throughout made everything a breeze and the whole rental process was enjoyable. Courteous and understanding and willing to check on progress of my move, making the whole experience worth while and I'm now looking forward to being fully moved in.PositiveResponsiveness, Professionalism
Hi Christopher, thank you so much for the review, it's always lovely to read such lovely comments.
5/5
GoogleI had a good experience so far with Sure sales and Lettings, the staff is very kind and helpful. Initially I was communicating with Jessica Thompson via telephone and emails and she seemed to me very kind and positive person, she replied to my requests quickly and in professional manner. I’m very pleased that my application process moved on so fast. I’m looking forward to have the same good experience throughout my tenancy.PositiveResponsiveness, Quality, Professionalism, Value
Thanks so much Dace
4/5
GoogleWe're new Sure Lettings customers and for us everything has gone well. We enjoy working with a known consistent team of well organised professionals.
5/5
GoogleAbsolutely brilliant service from Andrew Sharpe & the team at Sure sales & lettings. We sold our house within one week thanks to their very professional approach. We also purchased our new property through them & nothing was to much trouble, they responded speedily & effiently to any queries we had about the property & were very helpful at keeping the process of moving on target. Superb customer service. We are thrilled. Thank you so much. We would highly recommend Sure as they out shine all others in the buisness. Well done!
Hello Andy, Thanks so much for the kind words. It was an absolute pleasure, it was a real joy to work with you both and on such a lovely property. Andrew ☺️
5/5
GoogleExperience from a landlord: I am with Sure Lettings for almost 4 years. Sure rental team is professional and friendly. They know the market well. They match the right tenants with the right house. The team provides management, care and regular checks for the property. My contacts are Jessie and Kleo, they always act promptly to requests from myself and tenants. I would highly recommend Sure.
5/5
GoogleAbsolutely fantastic company. So so helpful. They are kind, caring, and always accommodating. I have had a wonderful experience being a tenant through them. Jessie and her colleagues get a big 10/10 from me. Thanks for everything, sure Sales.
5/5
GoogleVery good customer service , Connor was brilliant! Very efficient
Thank you.
5/5
GoogleYvonne was amazing. Really helpful with this quick and smooth process. Thank you :)
5/5
GoogleBought my first home from Sure, dealt with Sophie in the Sales Department and she was amazing! Would definitely recommend Sure and especially Sophie to anyone looking to buy or sell, 5 stars!
Thanks Jessica :)
5/5
GoogleEveryone is super helpful and happy to help at all times! Especially James who helps me with any little problem I seem to have, and sorts it asap! Brilliant team! 😁 …
Thanks Amber - always happy to help :)
1/5
GoogleDidn't show up for a viewing and waited until the viewing time to call and say they didn't have the right keys. They called earlier asking if we could get to the viewing any sooner. They acted like it was nothing that I had driven over half an hour to get to the property and tried to get me to go back for a viewing. I hope not to have to encounter this estate agents again who couldn't be bothered to show up for the viewing. UPDATE: I received a call from the agent who was supposed to show up the day before asking for me to rebook a viewing. I asked why we only got the call at the viewing time and she replied that she had got there just before and tried the key and left without waiting for us to show up. I find this to be appalling customer service considering we arrived slightly early and was waiting out the door In the rain, ringing the buzzer before recieving the call. The agents have replied here on Google, stating that the key was not at the property. As they never attended the property on or around the time of the viewing, I think it poor conduct to lie to people reading an honest review of how badly they performed their duty as an estate agent (both to me as a potential tennent, and the the landlord, as someone who is paying for them to let out this property) on that day.
Hello Sassi, Thank you for your feedback and it is certainly regrettable that your experience wasn't what we expect here at Sure. Unfortunately the property you were booked to view was being marketed by several other agents. The key to view the property is stored in a communal key safe and upon our arrival we found there to be no key. It transpires that the key was not returned after a viewing with another agent. Unfortunately this was out of our control and I accept the situation could have been handled better when this came to light. Your feedback has been appreciated and we have put measures in place to avoid a similar situation in the future.
5/5
GoogleAs a landlord, I have had nothing but a positive experience and a pro-active approach to looking after my properties. Kleo Shorthose always provides excellent and efficient communication.
5/5
GoogleVery nice and follow up from this firm has been amazing. Shahzeb & Millie specifically from lettings team have been really amazing with their job. Special mention of Shahzeb he caters to all the requirements of clients and attends to each detail we mentioned and is very kind and polite and patient and extremely reliable lettings agency in Burton upon trent.
5/5
GoogleHaving just agreed a let with Sure Sales & Lettings Burton, I can happily recommend them. From the initial contact, through the virtual then physical viewings of the properties I had an interest in, I was impressed by all of the communications I had. This was led mainly by Rob Blakeman, who went beyond to secure me the tenancy I wanted, but all contact with the team has been very positive.PositiveResponsiveness, Professionalism
Thank you 🙏🏻 …
5/5
GoogleGreat agency, I recommend to everyone who is looking for a quick buy or sale . Many thanks to Andrew he did an amazing job with our property.
Thanks Daniel 🙏🏻... hope you are both enjoying your new home 🏡 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sure Sales and Lettings's Burton-On-Trent office has 322 reviews across 1 platform: 322 on Google.
Sure Sales and Lettings Burton-On-Trent is rated 4.5 out of 5 across all 322 reviews, and 4.5 out of 5 on Google from 322 reviews.
Sure Sales and Lettings Burton-On-Trent, 8 Eastgate Business Centre, Eastern Avenue, Stretton, Burton-On-Trent, DE13 0AT.
