Trusted Agent profile · Burton-On-Trent
★★★★★
322 reviews across 1 platform
8 Eastgate Business Centre, Eastern Avenue, Stretton, Burton-On-Trent, DE13 0AT
Sure Sales and Lettings's office in Burton-On-Trent, at 8 Eastgate Business Centre, is rated 4.5 out of 5 across 322 reviews on 1 platform, including 322 Google reviews rated 4.5.
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleI am very happy with Surelet they have managed my property for over 10 years and any problems I have they are very prompt with there actions towards solving the issue that arise from time to time,I would recommend them to anyone who’s looking for a letting agency to look after there property
5/5
GoogleMillie was very good and helped us a lot this is our first rental she took her time to explain everything I truly appreciate sure sales my house hunting was made easy
1/5
GoogleCompany came a cross well on intial start , but slowly reaction to issue and communication was very poor , would no recommend to other , and advise to look at different agencies in area .
5/5
GoogleI was able to meet Millie and she had give me a superb service not on email reply but also from arranging the viewing to let being agreed it was great service I will recommend Millie for any of requirement.
5/5
GoogleKleo has been fantastic. Very efficient and completed everything she said she would on time too.
Thank you Stuart. :)
2/5
GoogleOne of the worst property management companies I have dealt with. They claim to "ensure quality" service by visiting the property every 3 months. However, they not only fail to care about reported problems but also ignore them. In one case, they did not even notify me that they would not be coming on the scheduled day, resulting in a direct loss for me as I had to take a day off work. It gets even worse with their "customer service" when calling to enquire about the situation, the few ladies who answer the phone always unhappy. I understand that issues related to maintaining quality might be something, but people are paying for this. The company fails to address problems both with tenants and landlord. I had to wait over half a year for someone to finally come and address the problems, despite reporting them multiple times during their supposed "to ensure quality every 3 months visits" still in vain, until I wrote a formal complaint directly to the CEO. If I ever need property management services in the future, I will make sure it won't be this company, nor can I recommend it. SURE (oh irony) that the people involved to certain teams lack coordination when performing their tasks.
5/5
GoogleWe have recently purchased our new house through Sure Sales and Lettings, the whole process from viewing to completion was handled with sheer professionalism. In what has been a very busy time for many Estate Agents the team were always on hand to answer any queries. A business WhatsApp chat was set up between myself and the agent, this proved to be invaluable especially as we were purchasing from outside of the U.K. I would thoroughly recommend, a 5 star service.
Thank you Sally, it was an absolute pleasure to deal with you glad to hear how delighted you are with your new home.
5/5
GoogleJessie and Shaz were wonderful at every step until the house was let. They kept me updated and the communication was very good. Thank you - highly recommended
5/5
GoogleI would highly recommend selling your property with this agent. From the beginning of the selling process to completion, they were helpful, professional and pro-active. I dealt with Andrew, Rosena & Charlie, and would like to say a big thank you for their help with the sale.
Thanks Paula, always a pleasure.
5/5
GoogleWe have rented a house through Sure Sales and Letting recently. We are much appreciated that Elizaberth F. handled my case in shortly, because we only remained 2 weeks to move in from out of UK. She is patient, hard work and quick reply, finally we can settle this big problem in smooth. Also thank you their team, they can quickly handle my agreement and give me the detailed inventory report and instruction. Well done and thanks a million.😊
Thank you for the lovely review.
5/5
GoogleThe best letting agents I've dealt with and communication was excellent. Jessie Mayes in particular was so professional, kind and helpful! Would definitely recommend and thank you Sure Lettings!
5/5
GoogleI have entrusted Sure Lettings with the management of my property portfolio for over three years, and the experience has been consistently excellent. The team is highly responsive, approachable, and proactive, qualities that make a real …
5/5
GoogleWould like to give a massive thank you to Sophie barley and Robert Blakeman @burton branch. Went over and beyond to get me sorted in my new home. Very happy chappy!! Would 100% recommend ✌🏽PositiveResponsiveness, Professionalism
Thank you so much for the lovely review. Delighted we were able to help.
5/5
GoogleEmma and team have been great! They are really easy to contact and fast to respond to any queries!!
Thanks Jack, much appreciated 🙏🏻 …
5/5
GoogleI would like to say thank you to this agency, specially to James Norman. Everything is perfect without any problems. Comunication with James is very fast and helpful any time te need something. I just can recommend Sure Sales and Lettings agency.
Thanks Hana, glad to help
5/5
GoogleI don’t really submit reviews but in this instance - I’m compelled to do so. Having found myself in a stressful situation regarding my tenancy and the thought of having to move, stress levels were on overload and tbh, panic was setting in. In steps Jessie, compassionate and understanding of my situation and mindful of the stress caused by having to move. After a couple of phone calls and negotiating with the landlord - all sorted…. Yep, easy as that. Jessie, Thankyou
5/5
GoogleI’d love to thank Millie for all the help, support and advice she’s given me along the way of my applications! She’s been amazing! Responses was 10/10 Again thank you so much!!
5/5
GoogleWe have a number of properties fully managed by surelet. I have always found them helpful both in terms of management of existing properties as well as marketing when tenancy agreements end / new properties are acquired. The Derby office (especially Lara) is extremely efficient at providing answers to questions and sorting out issues. As a landlord i have complete confidence in surelet to look after my properties and advertise them to appropriate potential tenants. Many thanks!
5/5
GoogleThanks to Connor and Emma for their help and professional attitude in the way they do their job
Thank you so much Andy. 🙏🏻 …
1/5
GoogleWORST AGENCY EVER!!! ! Never rent property from them !!!!! The worst agent ever Tom Over one year they haven’t fix mould issue and big crack on the sealing … when we Finlay could move out the playing very dirty games and want charge us how much money they can !!!! This agency it’s always about money, they don’t care about tenants and your rights !!!!
Hello Mila, the money you are referring to is your rent which is for the landlord and you are contractly obligated to pay. You were due to leave the property in July and chose to extend your tenancy which the landlord agreed, You then served the correct notice, however you can't just decide then to leave part way through your notice and not pay rent. This has been explained to you several times. With regards to the mould, this has been investigated several times by the landlord and there is a small area of rising damp which the landlord has decided to resolve when the property is vacant to minimise any disruption to you or any other tenants as this can be a very messy job. We are very considerate towards the tenants and the above has been explained to you on several occassions.
5/5
GoogleSure letting have been very helpful in helping us find our new rental property, very efficient and have answered us in everything we have asked and answered any of our questions! We are really happy with our new home and super friendly agents. I’m glad we chose sure lettings!! Thank you for everything to the staff at Sure.
Hello Lucy, thank you so much for taking the time to leave us a review. Glad you hear that you happy with your new home :)
5/5
GoogleMillie was polite, and very patient during the viewing, also showed me round the property answering every question I asked her. Did not have much hassle during the processes. Thank you.
5/5
GoogleSure Sales & Lettings have provided a first class service during the preparation for renting and then the onwards management of our property. Kleo keeps us up to date on any issues and is extremely proactive in resolving problems, providing us with the peace of mind that our property is being cared for. Good stuff, keep it going!
Thanks Ray, Kleo is a star and we're very grateful to have her in the team.
1/5
GoogleExtremely unprofessional and negative interaction had with agent Millie Hardwick. Claimed have not received my email when requesting an application for a property. I had to chase them repeatedly only for them to respond when the property was unavailable. When advising my disappointment was met with rudeness and an incredibly unhelpful approach advising that I should call instead of emailing when I work full time with no free time outside of work to contact them. Avoid whenever possible.
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