5/5
GoogleJessie was perfectly helpful and professional across the board. Our move in was seamless and she was always on hand to help with whatever was needed.
Trusted Agent profile · Burton-On-Trent
Sure Sales and Lettings Burton-On-Trent reviews
★★★★★
322 reviews across 1 platform
8 Eastgate Business Centre, Eastern Avenue, Stretton, Burton-On-Trent, DE13 0AT
Sure Sales and Lettings's office in Burton-On-Trent, at 8 Eastgate Business Centre, is rated 4.5 out of 5 across 322 reviews on 1 platform, including 322 Google reviews rated 4.5.
Reviews
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
Google5/5
GoogleMillie was very Professional, Happy to help with any problems that we had. Definitely recommend Sure Sales and lettings to family and friends.
5/5
GoogleI have used the services of Surelet Property Management for a number of years now and would have no hesitation in recommending them to anyone looking to manage their property or properties or looking to rent in the Derby/Burton area. The team are very professional and always on hand to resolve any issues with the property or tenant and have a wide variety of reliable and competitively priced trades people to use for any emergency. I am hoping to purchase another property in the very near future and will definitely be using Surelet Property Management again.
Agent replied · 21 June 2024
Hi Gemma Thank you for leaving us a review, it is great to hear such a success story. If we can help we in your future purchases of investment properties please let us know? Kind Regards Sure Lettings
1/5
GoogleAwful company. No sense of duty of care, due process, basic fairness, or integrity with records - including your inventory. Towards the end of your tenancy you can expect them to waste your time doing viewings with new potential tenants that tend not to show up. They don't care if you're present or not for these viewings to keep an eye on your own possessions and what is basically *your* home for the duration of a legal contract. Fees are excessively high, they take liberties with charges against your deposit and they don't give a toss when things go wrong with the buildings infrastructure. It's hard to believe that they have developed a business of this size with such disinterested, lazy staff. I feel sorry for anyone that has to find somewhere to live in Derby, the choices are very poor.
Agent replied · 21 June 2024
Hi Mr Denver We are sorry to hear you've had such a bad experience, however we would really like the opportunity to put things right. We endeavour to work hard for all of our customers whether they are tenants, landlords or associates. We are a member of UKALA a professional body which regulates the organisation, we always work to the rules that are laid down by this organisation. Please get in touch with us to discuss where you feel we let you down : info@surelet-burton.co.uk Many Thanks Sure Lettings
5/5
GoogleSurelet have been managing my property for the past 18 months, while I travelled across two continents. Renting out your property is difficult at best of times, but luckily I found Surelet, who have offered me a professional and dedicated service. I am regularly informed about queries from tenants, processes I should follow, e.g gas inspection, and notifications when payment is transferred to my account (I like this email). Surelet manage the full property and in the event of any issues, they provide me a problem overview, how they can fix this, and approx cost. Truly hassle free, as only my approval is required. I don't often leave reviews, but when a service is beyond expectation, I feel its only right to share this with other.
Agent replied · 21 June 2024
Hi Kashif, thank you for your comments we are always looking to improve our service, but pleased when we deliver high standards as expected. We look forward to working with you in the future too. Regards Sure Lettings
5/5
GoogleI have used Surelet Burton on several occasions to deal with my property lettings and they have always acted in a professional manner and been successful in finding me good quality tenants in a very short time. In addition the staff have gone above and beyond to assist with many aspects of the rental administration. The staff are both friendly and efficient. I would not hesitate to recommend them to any Landlord or Tenant looking to deal with residential property rental
Agent replied · 21 June 2024
Thank you Steve for leaving us a review. We are happy to hear that we are providing you with such excellent customer service. Please pass on your comments to other landlords so we can continue to provide good customer service for others too. Many Thanks Sure Lettings
1/5
GoogleWas intrested in a few properties of theirs to rent. I managed to view one with a snotty snuck up woman called lucy who was no help and just stood in the door way looking us up and down. The bloke was slightly more down to earth in the office but never got back to us over 2 other properties. All 3 are still standing empty and iv applied for a house with someone else. Their loss and the landlords
Agent replied · 21 June 2024
Hi Ktda Swaddie, please could you contact info@surelet-burton.co.uk so we can look into this for you. Can you remember who you dealt with as we have never had an employee by the name of Lucy?
5/5
GoogleJust WOW for the effort that Jessie gave me today!! Not only did she go above and beyond ...she went the extra few miles for me! She is a genuine asset to this company and I am so very pleased thats she is Head of Lettings. Thank you so much again!
Agent replied · 21 June 2024
You're welcome, glad we were able to help in the end!
5/5
GoogleThankyou Kleo for all your help with letting my property! Your responses are always prompt and your service is always professional. Would highly recommend Sure to anyone looking to let their property :)
5/5
GoogleThe guy who showed me the property was very helpfull and his name was Shaz which he does a great job. 5 stars😊 …
5/5
GoogleVery quick process and fantastic people there. Thank you Sure lettings ! Thank you Mitch & Sophie which helped me out with everythig I needed . ❤
Agent replied · 21 June 2024
Thank you Danut :)
5/5
GoogleWorking with this team has been a game-changer for us. They are professional, quick to respond, and excellent at finding quality tenants. They've been key in helping us grow in various cities. Their approach is both ethical and effective, making them a perfect fit for us. Highly recommended!
Agent replied · 21 June 2024
Thank you so much for the lovely feedback
5/5
GoogleThank you Millie - sorted us out with our new property, very patient, very responsive can’t thank you enough :)
5/5
GoogleJessie was super helpful in helping us rent a flat. Great communication, clarity and efficiency throughout the process! Thanks Jessie
5/5
GoogleI would recommend Rosena and the Surelets team if you are looking to rent a home. Very professional and always available to help. Marco.
Agent replied · 21 June 2024
Always a pleasure Marco, thanks so much
5/5
GoogleShahzaib was very efficient and supportive. He always answered messages promptly and provided great service.
5/5
GoogleJames at surelet Burton has been so professional and helpful every time I've needed his assistance! Great attribute to the branch, excellent at what he does.
Agent replied · 21 June 2024
Thanks Megan, great to hear, James is setting the standard.
5/5
GoogleMillie was very helpful and always fast to respond to any queries we had during the application process.
5/5
GoogleProfessional and helpful all the way through the journey. Purchasing the perfect property from Sure Sales & Lettings as a first-time buyer has been nothing other than an easy and pleasant experience. Communication has been swift and concise throughout the process. They are always happy to help. Highly recommend.
Agent replied · 21 June 2024
Hi Oliver, thank you so much. It's been a pleasure helping you buy your first home. All the best.
5/5
GoogleReally helpful and serious agency. Jessie is really pleasant and she know to do her job properly. Thank you for that!
5/5
GoogleThank you very much Sure Letting for all your help. They are very nice people, especially Mrs. Rosena Cahill. Always help. I highly recommend!
Agent replied · 21 June 2024
Thank you ❤️
5/5
GoogleExcellent service and communications, Surelet manage my entire property portfolio.
5/5
GoogleI have to say that having dealt with a few letting agencies, Surelet have been by far the most efficient and helpful from the initial phone enquiry, matching of property requirements, application process (which included re-opening the office when they were closed on a Saturday afternoon for us) and finally the hand over. I haven't had to chase anything once! and they have maintained regular contact at all times. Five star service for SURE :)
Agent replied · 21 June 2024
Hi Andrea Thank you so much for taking the time to leave us a review. We work very hard at creating good customer service and we are pleased that you have experienced this with us. If we can help in the future please do not hesitate to ask. Kind Regards Sure Lettings
5/5
GoogleThe best experience I ever had with moving in and out. Rosena and Mitchel was really helpful and supportive throughout the tenancy.
Agent replied · 21 June 2024
Hi Nadia, amazing to hear, thank you, you are very kind.
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