Sure Sales and Lettings reviews

★★★★★ 5/5

Google

If your thinking of selling, I would definitely recommend Andrew and the team with the sale of your property! From the initial meeting, to the way it was marketed (by far, better than any of the competitors), down to the viewings was faultless. We were fortunate to have had over 20 viewings booked in within the first couple of hours of our property going live online, which resulted in many offers which was fantastic - Andrew was proactive and efficient in securing us the best deal possible. Its been a very long process for us due to COVID but we got there in the end and Andrew was always on hand whenever we needed advise on things. Can not recommend Sure Sales enough.

Melissa · 22 June 2021

★★★★★ 5/5

Google

We would have been renting a property with sure sales and settings for nearly 9 years. And I must say they are amazing. Any issues etc we may of had they were dealt with very quickly very professional. The landlord of the property Andy is brilliant! We couldn't of asked for a better landlord. Unfortunately we did have to move as we had twins and two older children so the property just couldn't accommodate us all. But I would use sure sales and lettings again if we needed to. Thank you for everything.

Clare · 24 May 2024

★★★★★ 4/5

Google

From the start of our initial meet with Jessie we felt comfortable that she was going to do all she could to find tenants. No matter what questions we asked they were answered no matter how trivial. The office staff were also amazing and again Tessa answered all my questions which made me feel better. Thank you Sure Let we will be sure to use you again, hopefully soon

Rachel · 26 March 2026

★★★★★ 5/5

Google

We had a lovely experience with Sure Lettings Burton. Tessa has been extremely helpful and supportive 🙂 …

Zarnab · 10 April 2026

★★★★★ 5/5

Google

I have recently had the pleasure of dealing with Sure Sales & Lettings and although the time shared was very brief as unfortunately, the property I viewed wasn't to be, Rob Blakeman was very professional, knowledgeable about the property and answered most of my questions on the spot. Rob offered a solution to one of my concerns, contacting the Landlord immediately to source a positive outcome to my issue, nothing appeared to be too much trouble. I have no doubt that if I had decided to proceed with the property I viewed, Rob and the Team would have given an honest, efficient and dedicated service. Best of Success in the future :-)

JJ · 22 June 2020

★★★★★ 4/5

Google

We are happy to suggest sure lettings, as they guide and supported us very well. During our 2 years of tenancy the quality of property disappointed us but, the sure lettings team was always ready to hear us and tried their level best to resolve our problems. When we left the property, they guide us for receiving back our full deposit amount. Thank you..Kleo and team for your valuable service and support

Bencila · 26 July 2024

★★★★★ 5/5

Google

Been with Sure for 18 years, always very friendly and understanding. Especially Jessie, she goes above and beyond.

Heather · 16 March 2026

★★★★★ 5/5

Google

I would like to express my profound gratitude and appreciation to James Norman, the manager of Sure Sales and Lettings (Burton) for his invaluable and dedicated timely service for me as a client. Even though I am a tenant for few years I am ever more satisfied in the way James Norman handles issues very straight forward, honest and polite way. According to my personal experience James has the positive, enthusiastic and energetic attitude towards all issues or queries raised for which the solution is just an email or phone call away and takes messages and writes correspondence with sufficient attention to detail and forwards all pending issues for the immediate verification or action to the next staff if needed. I highly recommend any client to James Norman due to his accurate and excellent performance. I am sure he has the enhanced knowledge, skills and abilities to develop himself to be a future business leader within the establishment he serves. James Norman and his team deserves an applause. Joseph Chacko

Aish · 23 June 2019

★★★★★ 5/5

Google

I've been lucky enough to interact with a few people from Sure during my first rental and I'm thrilled with the level of service I've received from each of them. Charlotte was absolutely lovely when showing me my property and helping me through the initial stages, Mitch was wonderful with answering questions and helping me through the application process, and finally was James who, as others have mentioned, has excellently helped me wrap everything up in this overall fantastic and exciting experience. Thanks very much to those at Sure! Highly recommended.

Stephen · 23 June 2019

★★★★★ 5/5

Google

Fantastic service from James Norman, thank you very much! We would certainly recommend Sure Sales and Lettings Burton and would definitely use when we buy a property in the near future. We found they were really helpful, professional and easy to contact. We are especially grateful to James Norman whose help to us was tremendous. He made sure that everything was sorted out for us. First class service! Thank you James and your team for everything! I thoroughly recommend this company.

Mohan · 23 June 2019

★★★★★ 5/5

Google

As a first time I was very nervous not knowing how my home buying experience will be, I can’t thank my estate agent Andrew enough for his help and support, throughout the whole process Andrew was always available and kept me up to date with everything, I would highly recommend sure sales and lettings.

Shamoona · 27 July 2023

★★★★★ 5/5

Google

Excellent, greatly helpful in the process of letting my apartment out under quite short notice and found/vetted/moved in a tenant in record time. Particular thanks to Mitch and Emma who have throughout the process kept things going smoothly and helped with several queries and, keeping me updated on what's happening throughout the process. Would recommend!

C · 22 June 2023

★★★★★ 5/5

Google

This review has 5 stars only because of James. We had been renting from Surelet for over 3 years and had a lot of issues,slow responses, staff didnt seem concerned and any repairs we reported would take forever to be actioned. However since James joined the service has been great and he has always been quick to respond,even outside of working hours. James has fantastic customer services skills and made us feel looked after. Thank you James 😀

Farah · 23 June 2019

★★★★★ 5/5

Google

SureLet are fantastic Letting Agents. They cooperated with us and helped us to move in on a day that suited us. They communicated with the Landlord quickly and efficiently and responded to us with every query we had. Their fees are competitive and the staff are all friendly and happy to help each time we have needed to contact. SureLet are also quick to deal with any issues we have had in the property and they were resolved with ease. Special thanks to Kash, Claire and Rose who have all been more than helpful to us in our move and tenancy so far.

Kelly · 23 June 2016

★★★★★ 5/5

Google

Surelet have very successfully managed my property portfolio over the past 10 years. Together we have grown the Burton on Trent portfolio from the first property to now over 60 properties including Burton's landmark Swan House. Surelet have embraced my belief of offering good quality property at fair pricing, resulting in almost no void periods. This in turn has enabled me to continue to purchase new properties on a regular basis. I would recommend Surelet very highly to any local landlord wishing to grow their own property portfolio.

Paul · 24 June 2015

★★★★★ 1/5

Google

I made the terrible mistake of leaving Surelet in Burton On Trent to manage my property whilst I was living abroad. (I managed the property and tenants myself quite successfully for 7 years before giving it to them. The tenant had been in the house for 4 years). To cut a very long story short after only 5 months of Surelet 'managing' my property they allowed the tenant to get 3 months behind in rent arrears, allowed 3 more people to move in without putting them on the agreement, let the tenants 'rearrange' the garden .i.e put up chicken sheds which ruined the lawn, didn't check the house properly, and kept trying to side with the tenant and make excuses as to why the tenant should stay even though she was getting further into debt. In the end, from 10,000 miles away, I took the matter into my own hands and filed for eviction. Surelet even tried to mess that up but luckily I had taken steps to ensure the legal team were calling me and not them. The tenant finally left and to my horror I was presented with a break down of damages 'the angry' boyfriend had created. Something to the effect of approx 4,000 GBP. I was only given 1 quote and told that all the other quotes were much higher so better to go with that one. I had to wait 1 month before work could start and then I had to transfer the money into Surelet's account before any work could start. The work seemed to be taking a long time and the prices given for the work to be done seemed very high. Based on my suspicions, I decided to fly home and make a 'surprise visit' to my house to see what was going on (I didn't inform Surelet). The builder wasn't there and when I looked around the damages stated didn't seem half as bad as what I was quoted for and the work carried out looked like an amateur has done it. When I called Surelet to ask what was going on Andy the Manager in a very sheepish voice told me the builder Ian was doing another job, even though before I agreed on the work I specified that if I pay all the money up front then the work will be done in one go. After the builder has left there was still so much work that needed to be done and jobs on the quote hadn't been carried out. Surelet never checked the work and it turned out that Ian used to work for Andy the manager at Surelet so they were pals. Andy's property maintenance business went bust so that's how he came to work at Surelet. To be honest it didn't surprise me to hear that. After paying all that money to get the house ready to rent (new carpets, whole place decorated etc..., ) Surelet kept presenting me with inappropriate tenants for the property, i.e. tenants with 2 dogs, tenants who had already been evicted from other properties so had no guarantors). I sacked Surelet and found another agent in the end but to my disgust and typical shoddy behaviour of a rubbish agent, the Manager Andy tried to demand money from me! Yes, from me who had been paying an agent to manage a property and which same agent had cost me around 7,000GBP in rent loss and damages. AVOID this agent!!!! There are 100's of other agents all with great reviews...don't fall into the mistake I made. Run the the hills when you see the name SureLet!!!!!

Karen · 24 June 2014

★★★★★ 5/5

Google

We had a slow start with this company. Things agreed upon before moving in were not done. How much was down to the company and how much down to the landlord I am not sure. However, our new contact James has been a breath of fresh air. Always courteous, professional and sorts issues quickly. His attitude makes me feel like a valued customer, which in my experience is not the norm for tenants in this industry.

Redbloodytape · 23 June 2019

★★★★★ 5/5

Google

Thank you Kleo for your support. I will warmly recommend you to my friends and to those who want to rent safely. I strongly recommend Sure Sales and lettings. You are the best in the business, I recommend with full confidence. Call Kleo with confidence.

Valentin · 24 December 2023

★★★★★ 5/5

Google

SureSales were appointed on a finder fee. They worked professionally to identify potential tenants, led visits and undertook the referencing and financial checks. Great service from Millie and the team.

Rachel · 21 October 2025

★★★★★ 4/5

Google

I’d like to leave a review about James Norman who works for Sure in Burton. He’s not been there too long but I must say since he has been managing my properties I’ve been really pleased. James is really quick to let me know of any problems and usually has a solution ready for me to agree to. He’s very professional and nothing seems to ‘ruffle his feathers’. A big thank you to you James!

Kerri · 23 June 2019

★★★★★ 5/5

Google

Yvonne and her team was so professional and friendly. They went beyond and helped me to find an accommodation on a day and ensured all process was dealt with very efficiently and I was able to move in my new house just under two weeks. Thank you all for being so amazing and super professional with such good hearts❤️

Laima · 26 October 2024

★★★★★ 5/5

Google

Ben has been absolutely amazing through the whole process of me looking for a new home and finding one.he has gone above and beyond to find me the right home and i am very grateful for his sevices.many thanks ben.caroline x

Danielle · 5 June 2025

★★★★★ 5/5

Google

I had a great experience working with Kleo from Sure Sales and Lettings. She was incredibly helpful, professional, and kind throughout the whole process. Whenever I had questions or needed support with my rental or maintenance of the house, she responded quickly and made everything so much easier. It’s rare to find someone so patient and genuinely caring, thank you, Kleo, for all your help! Highly recommend her and Sure Sales and Lettings.

Ionut · 23 October 2025

★★★★★ 5/5

Google

I would like to thank all the staff at Surepropertygroup for all their help in finding the right tenant for our property Emma was really helpful with keeping me up to date as things progressed If you have properties to let I would recommend Surepropertygroup

Melvyn · 22 June 2023