Trusted Agent profile · Burton on Trent · Derbyshire
Verified
★★★★★
659 reviews across 5 platforms
36 Station Street, Burton on Trent, Derbyshire, DE14 1AX
Part of Newton Fallowell, see every office.
Newton Fallowell's office in Burton on Trent, Derbyshire, at 36 Station Street, is rated 4.2 out of 5 across 659 reviews on five platforms, including 393 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Newton Fallowell won in 2026.
393
Reviews on Google
This office
34
Reviews on Facebook
This office
28
Reviews on The Trusted Agent
This office
7
Reviews on The Trusted Agent
This office
197
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As soon as I met Simon, I knew I had found the right person. I needed someone who I could trust to sell my house while I was out of the country. As a first time ...Read all 11 from sellers
We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too ...Read all 6 from buyers
i have recently bought a property with them they are very good no issues no pressure of taking mortgage with them they are just flexible and cool minded very ...Read the review from landlords
Never had any problems with this agent. A friendly agent who sorts out any problems promptly..Read the review from tenants
The roots of the Burton upon Trent branch go back to the 1970s and the branch relocated to 36 Station Street in 2004. The branch briefly relocated following a fire in 2014, but has returned home to Station Street, which reopened following extensive refurbishment. The superb, ultra-modern office is located right in the centre of the town with a large public carpark to the rear The long-serving team, backed up with the power of the Newton Fallowell marketing brand, has seen the Burton upon Trent branch grow considerably over the years. It offers residential property sales, letting management, financial services and aims to satisfy all property-related services, whether themselves or by referral. “We’ve got great local contacts and we know that service and reputation is everything. The team is friendly, professional, proficient offering local knowledge from local people.” Simon Shilton, Managing Director The branch’s lettings team has won the Newton Fallowell award two years’ running for its performance. - See more at: http://www.newtonfallowell.co.uk/branches/burton-estate-agents#sthash.z69NC5JV.dpuf
The Trusted Agent 2026 results for Newton Fallowell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burton on Trent office, from every platform, shown as written. First names only.
5/5
GoogleJayne MacSheffrey ,she was so nice to me from the beginning, everything was clear easy going thank you
Hi Christine, thank you for leaving this 5 star review, we will pass on your comments to Jayne who I know will be thrilled. Hope you enjoy your new home.
5/5
GoogleCannot recommend this Estate Agents highly enough. Jayne and Ben have gone over and above assisting me to secure a rental. They are friendly and responsive to queries. Thank you both!
Sue Thank you for your kind words and five star review, it is very much appreciated.
5/5
GoogleI have had very good service from Newton Fallowell when renting a property. The communication has been excellent and the staff very friendly
Thank you so much for your 5 star review, it is very much appreciated.
1/5
TrustpilotWouldn't Recommend
Absolutely hopeless .. if Zero was an option they would be there.Communications.. ZeroAccuracy and standard of paperwork ... ZeroDealing with issues ... ZeroIf you are paying for a full Managed service ... it's not. They only bother collecting money and taking their cut.
1/5
TrustpilotWorst estate agency ever
We had our home up for sale for over 16 weeks with what I can only describe as a total waste of time estate agent. They have no idea of customer needs they think they can sit on their arses waiting for an enquiry. It is 16 weeks wasted with wasters and to top it all we have not even been contacted about leaving their services and just removed from right move.What an absolutely poor company
5/5
GoogleNewton Fallowell have been helpful, kind and supportive in my search to find a property. I have found the process has been made very difficult by other agents but from start to finish Lettings have been brilliant at Newton Fallowell. Thanks so much
Hi Georgina, we're happy to hear you've had a postitive experience with ourselves and we appreciate you taking the time to leave this review.
5/5
GoogleEverything went on smoothly without a hassle. There were no pressures and the team was supportive.
Sujeeva Sukumar, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. I will forward your kind words to the rest of the team. Ben @ NF.
5/5
GoogleExcellent service from both Ben and Jayne. They ensured my application process went as smoothly as possible
Hi Elisha, Many thanks for your lovely review, we are glad the process was easy and stress free. Best wishes
5/5
GoogleAmazing agents to work with, from day one very helpful in working my schedule in for a viewing. Jayne from the office and Ben with the viewing made it a very easy process. Would highly recommend especially for quickness from viewing to moving in.
Hi Jason. Thank you so much for leaving this review! I know Jayne & Ben will appreciate your kind words. We wish you well in your new home.
1/5
TrustpilotAVOID!!!
I didn’t even want to give them 1 star but had to choose something, these estate agents love lying and you get a different story each person you speak to. Since giving them notice back in December they have decided since then to leave their sign on the drive. I have been calling them multiple times to collect and they have even lied about this! They cannot seem to organise themselves! Customer service is awful.
1/5
GoogleTerriball customer service is a joke and getting repairs.maintance done is a no go
Hi Gavin, having checked our records it doesn't look like you have registred this feedback with the correct agent I'm afraid, we are the Burton on Trent based franchise. Please feel free to give the office a call on 01283 564657 and we'd be more than happy to assist you in any way we can. Following this we would appreciate it if you could remove this review given that it doesn't sit with us.
5/5
GoogleVery professional and helpful, lovely agency
Thank you Inga for your kind comments, we really appreciate your 5 star review. Best wishes
1/5
TrustpilotUnserious People
This company is an absolute joke. I can never recommend this guys. I requested for a viewing and they made me go through all referencing phases before I could be considered to view and got no update from them only to find out the property was already let out.
5/5
GoogleGreat service provided by Craig from the Burton branch - highly recommended!
Many thanks for your 5 star review, it is very much appreciated. All the very best.
5/5
GoogleI have used Newton Fallowell now for sometime managing a number of rental properties, I have always found them to be professional, responsive, detailed and great communicators. I would highly recommend them for any letting requirements.
Thank you for your kind words Alan. We really appreciate it.
5/5
GoogleFantastic company who have been so helpful in securing me my first flat. I’ve dealt with both Ben and Jayne and both were amazing and answered any questions I had - no matter how small! Couldn’t recommend enough.
Hi Amy. Thank you so much for taking the time to leave this review. We really appreciate it.
5/5
GoogleGreat communication from Jane and Ben. Didn’t get the property we were after but would recommend this estate agent.
Hi, thanks you so much for your 5 star review, we really do appreciate it. I hope that we can help in the future.
5/5
FacebookGreat service all the way from start to finish thanks to Simon and his team
Robert Maxfield, thank you so much for the positive review!
5/5
The Trusted AgentGreat Service
The Burton office and in particular Ben made the whole buying process a breeze. From initial viewing to collecting the keys the whole process was as stress free and easy as possible. I would definitely recommend them to anyone looking to buy or sell a house.
5/5
FacebookGood experience selling house , Simon and Ben looked after us well no drama no worries sale went well ,but they also kept us informed and updated on all proceedings . Would be happy to return if needed in future . Job well done !
5/5
GoogleCan't fault the service from start to finish. Very quick turn and response to any queries we had. Made us feel very comfortable. Within 3 days of the viewing we were accepted. They worked so quickly. Highly recommend.
Thank you for your kind words Jade. We appreciate your kind words and we're glad to be of assistance.
5/5
GoogleWe found the team here really helpful. They helped us with finding a new tenant and carried out all the required check for us to start renting our property. They respond in a timely fashion and have provided a great service
Hi Vikki. Thank you so much for leaving this review. The lettings team will really appreciate your kind words. Have a lovely Christmas.
1/5
GoogleTerrible experience on the letting side Avoid at all costs. Due to tenant leaving I find out that this estate agent had not followed through with any of their commitments. 1) the house had not been inspected for nearly 2 and a half years and then to be told it was inspected last year which was false information. 2) No EICR DONE Even though I had contacted them earlier in the year regarding this. They said they had contacted the relevant people to do this report in January but had not followed this through hence no report, also no epc renewed ran out on 10th March, no statements and a it's not our fault attitude!!! Should have learnt my lesson the first time when the tenant before did a runner and I had to LET THEM KNOW!!!! So don't waste your money on the monthly fees with this incompetent firm.
5/5
GoogleThe agency is very receptive and communicate very well
Thank you Justina for taking the time to leave this review it is very much appreciated. Hope you are happy in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
11 reviews from sellers, rated 4.9 out of 5 on average. For example, GJ wrote: "As soon as I met Simon, I knew I had found the right person. I needed someone who I could trust to sell my house while I was out of the country. As a first time ..."
6 reviews from buyers, rated 5.0 out of 5 on average. For example, Kirsten wrote: "We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too ..."
Yes. In The Trusted Agent 2026 awards: Newton Fallowell, Burton on Trent won Platinum; Newton Fallowell, Retford won Gold; Newton Fallowell, Newark won Trusted Agent; Newton Fallowell, Mansfield won Trusted Agent; Newton Fallowell, Peterborough won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Newton Fallowell Burton on Trent and up to three other top-rated agents near Burton on Trent.
