Trusted Agent profile · Burton on Trent · Derbyshire
Verified
★★★★★
639 reviews across 5 platforms
36 Station Street, Burton on Trent, Derbyshire, DE14 1AX
Part of Newton Fallowell, see every office.
Newton Fallowell's office in Burton on Trent, Derbyshire, at 36 Station Street, is rated 4.1 out of 5 across 639 reviews on five platforms, including 373 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Newton Fallowell won in 2026.
373
Reviews on Google
This office
34
Reviews on Facebook
This office
28
Reviews on The Trusted Agent
This office
7
Reviews on The Trusted Agent
This office
197
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As soon as I met Simon, I knew I had found the right person. I needed someone who I could trust to sell my house while I was out of the country. As a first time ...Read all 11 from sellers
We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too ...Read all 6 from buyers
i have recently bought a property with them they are very good no issues no pressure of taking mortgage with them they are just flexible and cool minded very ...Read the review from landlords
Never had any problems with this agent. A friendly agent who sorts out any problems promptly..Read the review from tenants
The roots of the Burton upon Trent branch go back to the 1970s and the branch relocated to 36 Station Street in 2004. The branch briefly relocated following a fire in 2014, but has returned home to Station Street, which reopened following extensive refurbishment. The superb, ultra-modern office is located right in the centre of the town with a large public carpark to the rear The long-serving team, backed up with the power of the Newton Fallowell marketing brand, has seen the Burton upon Trent branch grow considerably over the years. It offers residential property sales, letting management, financial services and aims to satisfy all property-related services, whether themselves or by referral. “We’ve got great local contacts and we know that service and reputation is everything. The team is friendly, professional, proficient offering local knowledge from local people.” Simon Shilton, Managing Director The branch’s lettings team has won the Newton Fallowell award two years’ running for its performance. - See more at: http://www.newtonfallowell.co.uk/branches/burton-estate-agents#sthash.z69NC5JV.dpuf
The Trusted Agent 2026 results for Newton Fallowell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burton on Trent office, from every platform, shown as written. First names only.
1/5
TrustpilotIf you want discretion - please look elsewhere
Anyone use this agent for lettings, please don't. They have decided to reach to my landlord for a reference before my application was passed. It has now left me in a serious vulnerable position with my landlord. Would a recruitment agent contact a current employer before being accepted for a position - nope! Complete morons
1/5
TrustpilotThese people won't even let me view a…
These people won't even let me view a property unless I firstly have them sell my house. Spoke to owner of the property who was shocked to hear potential customers are being turned away. They are only interested in getting new clients on the books. I am 100% genuine. I cant sell mine first as I have only had a handful of propertys which I have thought are worth viewing in past year.
5/5
GoogleAs a first time buyer it was an excellent experience and they helped me a lot and gave me good guidance.
Thank you Chris for taking the time to leave this review we really appreciate it! Best wishes moving forward in your new home.
5/5
GoogleAmazing estate agents, fast response and friendly.
Hi Bethany, many thanks for your five star review, it is very much appreciated.
1/5
TrustpilotTerrible
Terrible. i live under one of their rented propertys. ive had to put up with leaking gutters waste pipes leaking into my garden and now finally rats have got into their roof space and living inside my cielings. complained so many times. They wont do anything
5/5
GoogleI have never came across more polite and helpful staff. Answered every question, resolved every issue we had with the property we are renting. 10 out of 10!
Morning Alena. Thank you so much for taking the time to leave this review and your kind words. We hope you have a lovely christmas in your new home! Best wishes from the team at Burton.
5/5
GoogleFantastic support from everyone @ Newton Fallowell when selling a difficult property in my role as executor to an old friend. They made a very difficult period tolerable, and the sensible professional advice I consistently received was very welcome. I cannot recommend them too highly!!
Hi Jeremy Fenby-taylor, we are very happy to have provided you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleI'm very pleased with how Newton Fallowell dealt with all the 'selling part' of my late Mum's property from the very start to the final part. Prompt service, pleasant and polite. They kept me informed and answered any questions that I had. Thank you.
Thank you Diana for taking the time to leave this, we really appreciate it. If you need any further assistance in the future, please give us a call. We're always happy to help!
5/5
GoogleSold my first property and second one through Newton Fallowell, brilliant service from start to finish.
Hi Matt, thank you so much for leaving this review. Its really appreciated and it was a pleasure to work with you again.
5/5
GoogleLovely, helpful staff. Very prompt to reply when you have queries, and one of the only companies I've worked with that answer at weekends!
Hi Keirain, thank you for taking the time to leave this. We really appreciate it.
5/5
GoogleExcellent service from Ben and Jayne - smooth and stress free process and would definitely recommend.
Thank you for leaving this review Suzanne. Its really appreciated.
5/5
GoogleWhat a pleasure working with Jayne at Newton Fallowell Estate Agents in Burton. Very professional, friendly & helpful& got me sorted out in no time.
Morning Gavin, Thank you so much Gavin for leaving this review. I know Jayne will be made up with your kind words. Have a lovely Christmas.
5/5
TrustpilotTom and the staff were very friendly…
Tom and the staff were very friendly helpful in selling thank you 👍😃
5/5
The Trusted Agentvery professional Great service
Simon the md of this branch was brilliant, he gave the personal touch and great attention to detail. I would definitely recommend Newton Fallowell to friends and family.
5/5
FacebookSimon and the team have sold our last 3 properties and have done a great job every time, can highly recommend ⭐⭐⭐⭐⭐
5/5
The Trusted AgentAn estate agent you can trust
Having approached several estate agents when I initially decided to sell up, I found Newton Fallowell to be the best. An approachable and reliable team to deal with, providing a friendly and professional service when called upon. When issues arose they were able to help me resolve them to get things back on track and eventually into my new home. They are competitively priced and I would definitely recommend them to anyone selling their home.
5/5
The Trusted AgentThe whole experience of renting a house with Newton Fallowell was very good. The process was easy and the communication very good. The staff were very helpful and friendly
5/5
GoogleBen carried out a Valuation for me and was very professional and knowledgeable. He was polite and really well well prepared. Best agent out of a bunch that I had out. Definitely recommend getting them out to value your property
Helen Lawrence, thank you for your kind words and this wonderful review! We hope to be of service to you at some time in the future. Best wishes, Newton Fallowell Burton on Trent
3/5
TrustpilotNot overly impressed
They handled the sale of my house, which went to OK, albeit painfully slow, especially given the fact it was a cash transaction, due mainly in part to the in-house solicitors they placed us with - complete muppets! It can be argued that they should not be marked down because of this, but I am old school and they have a responsibility for their partners.
5/5
GoogleExcellent and very friendly service. Very accomodating and helpful with any queries I have regarding the flat I'm renting. Highly recommended.
Morning Gilyann. Thank you so much for taking the time to leave this review. We really appreciate it.
5/5
GoogleExcellent and affordable service, always kept us well informed with latest developments while selling our property.
Hi Paul, Thank you so much for taking the time to leave this review. We really appreciate it.
5/5
FacebookWe are landord's and always use John & Ben at the Burton Office, to find us tenants. They are always very efficient and keep us informed of the progress. If you have a property to let I thoroughly recommend Newton Fallowell
Thank you for taking the time to leave this review. We really appreciate it and are always happy to help yourself and Sue as best we can!
5/5
GoogleVery happy with the service provided from one of the ladies from the agency.very helpful and polite
Hi Terry, thank you for taking the time to leave this review, we appreciate it.
5/5
GoogleVery accommodating and patient agents. They will respond immediately and politely to all your concerns. Impressive ❣️
Thank you so much for taking the time to leave this review. We really appreciate it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
11 reviews from sellers, rated 4.9 out of 5 on average. For example, GJ wrote: "As soon as I met Simon, I knew I had found the right person. I needed someone who I could trust to sell my house while I was out of the country. As a first time ..."
6 reviews from buyers, rated 5.0 out of 5 on average. For example, Kirsten wrote: "We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too ..."
Yes. In The Trusted Agent 2026 awards: Newton Fallowell, Burton on Trent won Platinum; Newton Fallowell, Retford won Gold; Newton Fallowell, Newark won Trusted Agent; Newton Fallowell, Mansfield won Trusted Agent; Newton Fallowell, Peterborough won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Newton Fallowell Burton on Trent and up to three other top-rated agents near Burton on Trent.
