5/5
GoogleHelpful and informative agents, clear and convenient procedure from viewing, referencing and moving-in.
Agent replied · 29 July 2023
Thank you Amin, we appreciate you leaving this review.
Trusted Agent profile · Burton on Trent · Derbyshire
Verified
Newton Fallowell Burton on Trent reviews
★★★★★
639 reviews across 5 platforms
36 Station Street, Burton on Trent, Derbyshire, DE14 1AX
Part of Newton Fallowell, see every office.
Newton Fallowell's office in Burton on Trent, Derbyshire, at 36 Station Street, is rated 4.1 out of 5 across 639 reviews on five platforms, including 373 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Newton Fallowell won in 2026.
373
Reviews on Google
This office
34
Reviews on Facebook
This office
28
Reviews on The Trusted Agent
This office
7
Reviews on The Trusted Agent
This office
197
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers11 reviews
As soon as I met Simon, I knew I had found the right person. I needed someone who I could trust to sell my house while I was out of the country. As a first time ...Read all 11 from sellers
Buyers6 reviews
We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too ...Read all 6 from buyers
Landlords1 review
i have recently bought a property with them they are very good no issues no pressure of taking mortgage with them they are just flexible and cool minded very ...Read the review from landlords
Tenants1 review
Never had any problems with this agent. A friendly agent who sorts out any problems promptly..Read the review from tenants
About Newton Fallowell Burton on Trent
The roots of the Burton upon Trent branch go back to the 1970s and the branch relocated to 36 Station Street in 2004. The branch briefly relocated following a fire in 2014, but has returned home to Station Street, which reopened following extensive refurbishment. The superb, ultra-modern office is located right in the centre of the town with a large public carpark to the rear The long-serving team, backed up with the power of the Newton Fallowell marketing brand, has seen the Burton upon Trent branch grow considerably over the years. It offers residential property sales, letting management, financial services and aims to satisfy all property-related services, whether themselves or by referral. “We’ve got great local contacts and we know that service and reputation is everything. The team is friendly, professional, proficient offering local knowledge from local people.” Simon Shilton, Managing Director The branch’s lettings team has won the Newton Fallowell award two years’ running for its performance. - See more at: http://www.newtonfallowell.co.uk/branches/burton-estate-agents#sthash.z69NC5JV.dpuf
Awards
The Trusted Agent 2026 results for Newton Fallowell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Burton on Trent office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent Service
I have just completed purchasing 2 properties with NF and I must say what a pleasure it’s been dealing with Kayrn, I have always been kept up to date with the process and if I did have a question or wanted some information then Kayrn would deal with it quickly and efficiently. Thank you so much for your help.
5/5
GoogleProfessional & courteous service from all the team. Very supportive & go the extra mile to ensure things run as smoothly as possible despite inefficient solicitors! Would gladly recommend them as wouldn’t hesitate to use them again.
Agent replied
Hi Pam, thank you for your wonderful feedback and rating which means a lot to us. We appreciate your praise and kind comments about our team. We're happy we could meet your expectations!
5/5
The Trusted AgentExcellent service
From the start of our sale to the end,Newton Fallowell provided an excellent and professional service particularly Sharon and Sandra.
1/5
TrustpilotBurton on Trent Branch
Burton on Trent Branch - Buyers & Vendors Beware !
5/5
GoogleGreat service by the team
Agent replied · 21 March 2024
Hi Stephen, thank you for taking the time to leave this review. Its really appreciated.
5/5
GoogleOnce again Newton Fallowell Burton on Trent dealt with my property transaction smoothly. I have both purchased and sold properties with this estate agent and I have always found them to be friendly and efficient.
Agent replied
Hi Paul, we are very happy to have provided you with such a positive experience! We hope to see you soon. From The Newton Fallowell Team
5/5
Facebookreceived great service from the whole team, when both buying and selling my property. Ben Foley dealt with the sale, he was always available, very friendly and incredibly professional. Would recommend NF to anyone.
Agent replied · 26 February 2025
Hi Ollie, thank you for taking the time to let us know how we did. We hope to be of service to you again in the future. Best wishes, Newton Fallowell Burton on Trent
2/5
TrustpilotAwful
The Burton on Trent branch. Awful. Took a 2 hour train journey to view a property. Agent knew nothing about the house, no access to the rear of the property, which had attracted us initially. Taxi driver was able to enlighten us more on the area than the agent. Cannot recommend these agents to anyone!
1/5
TrustpilotAVOID AVOID AVOID!!
AVOID AVOID AVOID!!! Kegworth Branch!Happy to take money from you but its a real struggle to get your BOND back!!I have called 6 times now after leaving the rented property over a month ago, all I get when I call is "Yes I'll look into it and call you back" I haven't received a call back yet.VERY POOR CUSTOMER SERVICE
5/5
GoogleEfficient professional service from first contact to completion of our sale and purchase of new property
Agent replied
Morning Lesley. Thank you for leaving this review. Was a pleasure to act for you with regards to both your sale and purchase.
5/5
FacebookGreat service, thank you to the whole team especially Simon & Sharon 👍
5/5
GoogleSmooth and professional service from Jayne, can highly recommend
Agent replied · 26 August 2023
Hi John, thank you for leaving this review. We really appreciate it.
5/5
TrustpilotWhat a breath of fresh air
What a breath of fresh air! From the outset everyone at the office was so professional and helpful. They quickly found me a new home that ticked all my requirement boxes and the process of checks and references was made very easy and bearable. I am a very happy customer. I could not have asked for more. Many many thanks!
5/5
GoogleAmazing service, staff very friendly and helpful. Would definitely recommend 100%
Agent replied · 24 June 2023
Thank you so much for taking the time to leave this review, we really appreciate it!
5/5
GoogleGreat customer service.
Agent replied · 21 March 2024
Hi Theodora, thank you for leaving this 5* review. We strive to deliver excellent customer service and are glad we have met expectations.
1/5
TrustpilotMinimal effort agents,
Happy to manage my property for 10 years yet sadly when the tenants move out Newton’s failed to notice they left drugs in the garden, paint on the carpet & windows, took a curtain pole & left broken lights. No customer service, simply do not care.Claire & her team in sleaford should hang their heads in shame (but it would be too much effort)
4.8/5
The Trusted Agentgreat
All went well. very happy with a smooth transaction. Thanks to all the staff
1/5
Trustpilottrying to phone them
trying to phone them, but there's no answer - not even an answerphone to leave a message. They obviously do not care
5/5
GoogleFriendly professional service. Certainly would recommend, Honest appraisal.Thanks for a trouble free sale.
Agent replied
Hi Jeanette. Thank you for your kind words. We really appreciate it.
5/5
GoogleStaff friendly and very helpful. I know my property is well looked after.
Agent replied
Hi Lesley. Thank you for leaving this review. We really appreciate it.
1/5
TrustpilotBooked a valuation and they did not turn up, twice.
Booked a valuation, took time off work, no one came. I sent a message and they called me, apologised and booked me another appointment. Guess what? No one came.2 misses appointments so I dont think I will be selling with them.
5/5
GoogleExcellent service and communication throughout particularly as I was selling a house from over 100 miles away. Professional and courteous and made the process smooth and worry free. Highly recommended!
Agent replied
Hi Graham, we really appreciate you taking the time to leave this review. I will let the team know about your kind review.
1/5
TrustpilotAbsolute shower of excrement company
Absolute shower of excrement company. If you are looking at renting, avoid them if they are the management company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Newton Fallowell Burton on Trent
What do sellers say about Newton Fallowell Burton on Trent?
11 reviews from sellers, rated 4.9 out of 5 on average. For example, GJ wrote: "As soon as I met Simon, I knew I had found the right person. I needed someone who I could trust to sell my house while I was out of the country. As a first time ..."
What do buyers say about Newton Fallowell Burton on Trent?
6 reviews from buyers, rated 5.0 out of 5 on average. For example, Kirsten wrote: "We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too ..."
Has Newton Fallowell won any awards?
Yes. In The Trusted Agent 2026 awards: Newton Fallowell, Burton on Trent won Platinum; Newton Fallowell, Retford won Gold; Newton Fallowell, Newark won Trusted Agent; Newton Fallowell, Mansfield won Trusted Agent; Newton Fallowell, Peterborough won Trusted Agent.
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Tell us what you need and we'll pass your enquiry to Newton Fallowell Burton on Trent and up to three other top-rated agents near Burton on Trent.
