Newton Fallowell Burton on Trent reviews

★★★★★ 1/5

Trustpilot

Rude

Rude. No communication. Do not use.

Rosie · 5 November 2025

★★★★★ 4/5

Google

Me and my partner are thinking of selling our property and decided to test the market before deciding who to sell with, we were very politely spoken to over the phone, and everything was nice easy, liked the service, and very professional but did'nt quite get a warm welcome

Lateesha · 19 September 2020

★★★★★ 1/5

Trustpilot

Very unprofessional and poor

Very unprofessional and poor. Never deal with this estate agent again. I had travelled all the way from birmingham to see a property in birstall leicester. The lady when booked mentioned yes its booked an you will be first one viewing this property. When i arrived nobody was present. I had rang the office to be told this property was sold. Even though i had rang two days before to book viewing. Really bad. The personnel on the phone did not even know what property we were speaking about even though it was showing on right move. Just really bad. I would advise anyone going to view a property from this estate to not to bother or i would be even concerning selling my property with you guys. Awful

Rahul · 24 October 2020

★★★★★ 5/5

Google

All round good experience with them Few problems on the journey but not Newton's fault they sorted all of them out professionally Very helpful staff

Mick · 9 September 2023

★★★★★ 1/5

Trustpilot

After arranging 2 meetings and not…

After arranging 2 meetings and not turning up for 1 of them and then cancelling the other at very short notice, we were told that the MD would ring us to rearrange. He did not call us back despite numerous calls to his mobile and office. I rang the office to be told that MD wasn't available to speak to. I complained about lack of communication and then suddenly with no introduction MD was on the phone and said he could sense tension in the air and lets leave things and go with someone else. Strange thing to say when we were not in receipt of their services. They claim to have left messages on house phone but we don't have an answering machine. Wouldn't recommend this firm to anyone selling their home as they don't get back to you and make all sorts of excuses why not.

John · 7 August 2020

★★★★★ 2/5

Trustpilot

No Show!!!

We are vendors and were very impressed by the sales pitch presented by the company MD. He was professional and polite and after valuing our home he took us through the service they could provide for a very competitive fee. Of the three EAs we had Newton Fallowell definitely offered the best bang for buck and we were pretty much sold before he left. We got back to him later that day to book in for photos etc. After this is where it fell apart, he No-Showed us, we were concerned and rang him, no answer. We rang the office and were told he'd left an hour ago, we were now very concerned. The office never rang back with an explanation so we rang again (now an hour after he was supposed to be with us) they then told us he'd double booked us. The lady in the office asked if we could rebook but after giving 2 times that we were available they couldn't make it happen...Goodbye Newton Fallowell, I found this very unprofessional and if they couldn't get it right at this stage there was no way they were managing the sale of my house. I wouldn't have written this review if I'd have had an apology and a better explanation from the MD himself but he hasn't bothered contacting us at all, in fact, since the day of the no-show we've had nothing from them. Sorry Newton Fallowell, you are not a good advert for the use of local estate agents!

Lee · 20 July 2020

★★★★★ 5/5

Google

Newton Fallowell is a fantastic lettings partner with a friendly team offering invaluable support and expert advice to us as first-time landlords.

Sarah · 4 November 2023

★★★★★ 2/5

Google

I've had dealings with the Company twice and I would never recommend them to anyone. The first time I used them, they lied and ( The Branch Manager) told me that the house I wanted was let, after they arranged for us to meet with the Landlord the night before and 4 months later the same house is still on the market. Why not just be truthful? The second time I arranged a viewing of a property, I spoke to the Branch Manager who stated when he returned to his office he would text to confirm the viewing and I requested a call if the property had been let in the mean time. No surprise............no text received, no cancelation, and no contact to let me know that the property had been let before my viewing. I had to wait up after my night shift to call and find our that the property had been let. I am very very disappointed with the service received in both occasions.

Shelby · 3 June 2020

★★★★★ 5/5

Google

Amazing service, Very kind letting agents.

M4LAN · 9 September 2024

★★★★★ 5/5

Trustpilot

Great job, worked hard

Had a difficult property to sell. The guys at the Loughborough branch worked like Trojans on my behalf. Kept me informed, good frank advice.

Mike · 27 March 2025

★★★★★ 5/5

Google

Very friendly people, very helpful and kind

Tabbasam · 19 August 2024

★★★★★ 5/5

Google

Very fast and efficient. staff are friendly too

Margaret · 20 September 2025

★★★★★ 5/5

Google

Very professional, fast turn around, polite and friendly staff. Would not hesitate to use them again for future properties.

Jcma57 · 22 December 2023

★★★★★ 5/5

Google

Excellent service & Great Advise. Highly recommended in the Burton Area

Ryan · 22 May 2024

★★★★★ 5/5

Google

A very easy very professional service. Very straightforward. And very very prompt. Found the whole process well explained and very easy to complete.

Jackie · 23 March 2025

★★★★★ 5/5

Google

Efficient and friendly letting service.The staff are always ready to answer and advise you on any questions you may have.

Karl · 11 November 2023

★★★★★ 5/5

Google

I have just purchased a property through Newton Fallowell and they have been fantastic! Sharon and Abi in particular have been extremely helpful and have always been happy to help with any problems we have had. Would definitely recommend to anyone looking to buy or sell!

Joseph · 1 July 2020

★★★★★ 5/5

Google

Newton Fallowell's team in Burton are a friendly and professional bunch of people. They work with your best interest at heart and will do everything they possibly can to ensure your sale/purchase goes through smoothly. They are always on hand for advice and are always happy to help.

Lauren · 29 July 2019

★★★★★ 5/5

Google

Thankyou Ben! Credit to the company, very responsive to calls and emails. Found the team at Burton all very friendly over the phone!

Thomas · 12 August 2023

★★★★★ 5/5

The Trusted Agent

Great Personnel Service

Excellent personnel service from both Simon and Sharon. Traditional local agent in our town (Burton on Trent) who understand the local market and empathize with vendors and buyers concerns. Will use them again!

ALAN · 7 December 2018

★★★★★ 5/5

Google

TOP ESTATE AGENTS,PICTURES FANTASTIC,SOLD PROPERTY IN A COUPLE OF DAYS,ALWAYS AT THE END OF THE PHONE TO ANSWER ANY QUERIES.YOUR WELL LOOKED AFTER IN THERE HANDS.HIGHLY RECOMENDED. 5 STARS

Lorraine · 9 February 2023

★★★★★ 5/5

Google

Jayne and Ben have been extremely helpful with helping get my mum and dad into their new home, great communication, can’t fault them. Thank you

Hayley · 10 June 2023

★★★★★ 5/5

The Trusted Agent

Overall excellent service

Great team of staff...they were excellent at giving advice and the property was sold very quick with very little fuss. Thank you to Simon and the team for the professionalism in selling my property.

Natalie · 5 January 2018

★★★★★ 5/5

Google

Extremely helpful, efficient and friendly team.

Elliot · 27 July 2024