Trusted Agent profile · Burton on Trent · Derbyshire
Verified
★★★★★
639 reviews across 5 platforms
36 Station Street, Burton on Trent, Derbyshire, DE14 1AX
Part of Newton Fallowell, see every office.
Newton Fallowell's office in Burton on Trent, Derbyshire, at 36 Station Street, is rated 4.1 out of 5 across 639 reviews on five platforms, including 373 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Newton Fallowell won in 2026.
373
Reviews on Google
This office
34
Reviews on Facebook
This office
28
Reviews on The Trusted Agent
This office
7
Reviews on The Trusted Agent
This office
197
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As soon as I met Simon, I knew I had found the right person. I needed someone who I could trust to sell my house while I was out of the country. As a first time ...Read all 11 from sellers
We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too ...Read all 6 from buyers
i have recently bought a property with them they are very good no issues no pressure of taking mortgage with them they are just flexible and cool minded very ...Read the review from landlords
Never had any problems with this agent. A friendly agent who sorts out any problems promptly..Read the review from tenants
The roots of the Burton upon Trent branch go back to the 1970s and the branch relocated to 36 Station Street in 2004. The branch briefly relocated following a fire in 2014, but has returned home to Station Street, which reopened following extensive refurbishment. The superb, ultra-modern office is located right in the centre of the town with a large public carpark to the rear The long-serving team, backed up with the power of the Newton Fallowell marketing brand, has seen the Burton upon Trent branch grow considerably over the years. It offers residential property sales, letting management, financial services and aims to satisfy all property-related services, whether themselves or by referral. “We’ve got great local contacts and we know that service and reputation is everything. The team is friendly, professional, proficient offering local knowledge from local people.” Simon Shilton, Managing Director The branch’s lettings team has won the Newton Fallowell award two years’ running for its performance. - See more at: http://www.newtonfallowell.co.uk/branches/burton-estate-agents#sthash.z69NC5JV.dpuf
The Trusted Agent 2026 results for Newton Fallowell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burton on Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotHonest and reliable
Honest and reliableMatt and the team have been brilliant throughout a very difficult sales experience. They have shown patience and professionalism throughout and I would put my full trust in them. Photography was amazing and definitely helped sell our home. Thank you all your help.
5/5
GoogleExcellent help in buying/selling property from all at the branch, especially from Simon and Sharon. Great communication and would definitely recommend.
Hi Paul Day, we are very happy to have provided you with such a positive experience. We are very happy we could provide you with a positive experience!
1/5
TrustpilotLOUGHBOROUGH
LOUGHBOROUGH I rented a property from newton fellowell in kegworth. I moved out on the 6th of December 2022 its now the 15th feb 2023 and still have not recieved any part of my deposit back. No explanation from the agency. I have contacted them numerous times to which they keep making excuses. It is coming up to three months now. The property was let out pretty much straight after we left (within a week). When we gave our notice of a month we were CONSTANTLY bombarded to allow viewings, I understand this is in the contract which was fine, however my mother was in hospital at the time and I had a dog at home which is a nervous dog. This was never taken into consideration either. Plus many repairs reported through the time of living at the address and these were never addressed. I've heard the new tenant is having exactly the same problems regarding repairs. If they are receiving money or agreeing a let they are brilliant, however not so much on carrying out maintenance or returning deposits
5/5
TrustpilotLettings - House inspection
Dawn is always a pleasure to see, always informative and really really nice to talk to when she comes for inspection day
1/5
Trustpilotunfair terms added
Be aware at end of tenancy they change the Agreement to withhold your deposit you have to dispute every penny as they are happy to make up a clause to help the landlord. Your tenancy Agreement is law not any extras they add at the end. Avoid if possible
5/5
GoogleHave used Newton Fallowell Estate agents for selling and renting, and would highly recommend them,not only are they a professional and friendly team,they also phone and keep you updated through all the stages of either selling a house or renting. Definitely a five star plus.
Hi David, thank you for taking the time to leave this review. We're glad to be of help and the whole team will appreciate your kind words.
5/5
GoogleJayne MacSheffrey ,she was so nice to me from the beginning, everything was clear easy going thank you
Hi Christine, thank you for leaving this 5 star review, we will pass on your comments to Jayne who I know will be thrilled. Hope you enjoy your new home.
5/5
The Trusted AgentFabulous personal service, nothing too much trouble at good price
From beginning to the end, of selling a deceased relatives property, the service was superb. Nothing was too much trouble, with the sale tailored to fit my circumstances with no increase in the reasonable price charged. Massive thanks to Simon and Sharon who made everything so easy and kept me informed all times.
5/5
GoogleCannot recommend this Estate Agents highly enough. Jayne and Ben have gone over and above assisting me to secure a rental. They are friendly and responsive to queries. Thank you both!
Sue Thank you for your kind words and five star review, it is very much appreciated.
5/5
GoogleI have had very good service from Newton Fallowell when renting a property. The communication has been excellent and the staff very friendly
Thank you so much for your 5 star review, it is very much appreciated.
1/5
TrustpilotWorst estate agency ever
We had our home up for sale for over 16 weeks with what I can only describe as a total waste of time estate agent. They have no idea of customer needs they think they can sit on their arses waiting for an enquiry. It is 16 weeks wasted with wasters and to top it all we have not even been contacted about leaving their services and just removed from right move.What an absolutely poor company
1/5
TrustpilotWouldn't Recommend
Absolutely hopeless .. if Zero was an option they would be there.Communications.. ZeroAccuracy and standard of paperwork ... ZeroDealing with issues ... ZeroIf you are paying for a full Managed service ... it's not. They only bother collecting money and taking their cut.
5/5
GoogleNewton Fallowell have been helpful, kind and supportive in my search to find a property. I have found the process has been made very difficult by other agents but from start to finish Lettings have been brilliant at Newton Fallowell. Thanks so much
Hi Georgina, we're happy to hear you've had a postitive experience with ourselves and we appreciate you taking the time to leave this review.
5/5
GoogleEverything went on smoothly without a hassle. There were no pressures and the team was supportive.
Sujeeva Sukumar, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. I will forward your kind words to the rest of the team. Ben @ NF.
5/5
GoogleExcellent service from both Ben and Jayne. They ensured my application process went as smoothly as possible
Hi Elisha, Many thanks for your lovely review, we are glad the process was easy and stress free. Best wishes
5/5
GoogleAmazing agents to work with, from day one very helpful in working my schedule in for a viewing. Jayne from the office and Ben with the viewing made it a very easy process. Would highly recommend especially for quickness from viewing to moving in.
Hi Jason. Thank you so much for leaving this review! I know Jayne & Ben will appreciate your kind words. We wish you well in your new home.
1/5
TrustpilotAVOID!!!
I didn’t even want to give them 1 star but had to choose something, these estate agents love lying and you get a different story each person you speak to. Since giving them notice back in December they have decided since then to leave their sign on the drive. I have been calling them multiple times to collect and they have even lied about this! They cannot seem to organise themselves! Customer service is awful.
1/5
GoogleTerriball customer service is a joke and getting repairs.maintance done is a no go
Hi Gavin, having checked our records it doesn't look like you have registred this feedback with the correct agent I'm afraid, we are the Burton on Trent based franchise. Please feel free to give the office a call on 01283 564657 and we'd be more than happy to assist you in any way we can. Following this we would appreciate it if you could remove this review given that it doesn't sit with us.
5/5
GoogleVery professional and helpful, lovely agency
Thank you Inga for your kind comments, we really appreciate your 5 star review. Best wishes
5/5
GoogleGreat service provided by Craig from the Burton branch - highly recommended!
Many thanks for your 5 star review, it is very much appreciated. All the very best.
1/5
TrustpilotUnserious People
This company is an absolute joke. I can never recommend this guys. I requested for a viewing and they made me go through all referencing phases before I could be considered to view and got no update from them only to find out the property was already let out.
5/5
GoogleI have used Newton Fallowell now for sometime managing a number of rental properties, I have always found them to be professional, responsive, detailed and great communicators. I would highly recommend them for any letting requirements.
Thank you for your kind words Alan. We really appreciate it.
5/5
GoogleFantastic company who have been so helpful in securing me my first flat. I’ve dealt with both Ben and Jayne and both were amazing and answered any questions I had - no matter how small! Couldn’t recommend enough.
Hi Amy. Thank you so much for taking the time to leave this review. We really appreciate it.
5/5
GoogleGreat communication from Jane and Ben. Didn’t get the property we were after but would recommend this estate agent.
Hi, thanks you so much for your 5 star review, we really do appreciate it. I hope that we can help in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
11 reviews from sellers, rated 4.9 out of 5 on average. For example, GJ wrote: "As soon as I met Simon, I knew I had found the right person. I needed someone who I could trust to sell my house while I was out of the country. As a first time ..."
6 reviews from buyers, rated 5.0 out of 5 on average. For example, Kirsten wrote: "We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too ..."
Yes. In The Trusted Agent 2026 awards: Newton Fallowell, Burton on Trent won Platinum; Newton Fallowell, Retford won Gold; Newton Fallowell, Newark won Trusted Agent; Newton Fallowell, Mansfield won Trusted Agent; Newton Fallowell, Peterborough won Trusted Agent.
