Trusted Agent profile · Burton on Trent · Derbyshire
Verified
★★★★★
639 reviews across 5 platforms
36 Station Street, Burton on Trent, Derbyshire, DE14 1AX
Part of Newton Fallowell, see every office.
Newton Fallowell's office in Burton on Trent, Derbyshire, at 36 Station Street, is rated 4.1 out of 5 across 639 reviews on five platforms, including 373 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of five awards Newton Fallowell won in 2026.
373
Reviews on Google
This office
34
Reviews on Facebook
This office
28
Reviews on View Agents
This office
7
Reviews on Direct reviews
This office
197
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As soon as I met Simon, I knew I had found the right person. I needed someone who I could trust to sell my house while I was out of the country. As a first time ...Read all 11 from sellers
We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too ...Read all 6 from buyers
i have recently bought a property with them they are very good no issues no pressure of taking mortgage with them they are just flexible and cool minded very ...Read the review from landlords
Never had any problems with this agent. A friendly agent who sorts out any problems promptly..Read the review from tenants
The roots of the Burton upon Trent branch go back to the 1970s and the branch relocated to 36 Station Street in 2004. The branch briefly relocated following a fire in 2014, but has returned home to Station Street, which reopened following extensive refurbishment. The superb, ultra-modern office is located right in the centre of the town with a large public carpark to the rear The long-serving team, backed up with the power of the Newton Fallowell marketing brand, has seen the Burton upon Trent branch grow considerably over the years. It offers residential property sales, letting management, financial services and aims to satisfy all property-related services, whether themselves or by referral. “We’ve got great local contacts and we know that service and reputation is everything. The team is friendly, professional, proficient offering local knowledge from local people.” Simon Shilton, Managing Director The branch’s lettings team has won the Newton Fallowell award two years’ running for its performance. - See more at: http://www.newtonfallowell.co.uk/branches/burton-estate-agents#sthash.z69NC5JV.dpuf
The Trusted Agent 2026 results for Newton Fallowell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burton on Trent office, from every platform, shown as written. First names only.
5/5
FacebookThe team were very efficient, professional and friendly. I would definitely recommend to my family and friends. Thanks again team!
No problem Tom, glad we could help and were always here in the future if needed for any capacity. The team appreciates taking the time to leave this review. Ben @ NF
5/5
GoogleGood local business who we work alongside withPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave this review Keith, we really appreciate it.
2/5
TrustpilotRubbish
Rubbish, made two offers on a house. Had to chase updates, emailed a week after I made a second offer for an update.Just ignored it.
5/5
GoogleExcellent service and communication throughout the sale. Recommended and would definitely use Newton Fallowell again
Thanks Brian, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Best wishes from everybody at Newton Fallowell Burton.
4.8/5
View AgentsHelpful agents, not great solicitors
The process of buying my house was good with NF. They did however recommend their own solicitors (Beightons) to the seller. This wasn’t a great move as both of us experienced frustration. Lots of silence, no comms. By all means use NF, but not Beightons
5/5
FacebookI have used this Estate Agent on two occasions and each time I have been delighted with the service I received. Staff were particularly good at keeping in touch and ensuring that I was kept up to date with the progress of my sale. I would highly recommend them.
5/5
Facebookvery efficient, communication is of a high standard. Would use them again if required
Hi Nicola, thank you so much for your positive comments about Newton Fallowell Burton on Trent!
5/5
GoogleFantastic help and support throughout the process, very friendly and helpful! Great experience
Hi Jason Underhill, thank you for taking the time to leave a review for us at Newton Fallowell Burton on Trent. We're happy we could meet your expectations! Thank you again for the great review!
5/5
TrustpilotJust used their online chat and chatted…
Just used their online chat and chatted with a very pleasant and helpful lady who quickly helped me with the issue I had. I don't usually like using "chats" but she helped me and made the whole experience quite enjoyable. Thank you.
5/5
TrustpilotFor Stevie Lee Bartlett darling!!!!
For Stevie Lee Bartlett darling!!!!Goes extra mile for all and always positive, kind and caring!!!! Speedy reply and get the job done promptly!!!Thank you darling!!!!❤️❤️❤️❤️👏👏👏👏👏👏👏
5/5
View AgentsDo what they say on the tin!!
After some disappointments in purchasing,this team were first class in their approach,, finding an alternative property for us and negotiating to overcome some late hurdles.. Communication was excellent and I highly recommend them to anyone. Many thanks for all your help David Belton and Jackie Patching
5/5
GoogleVery friendly and communicative staff, very efficient - thoroughly recommended.
Mr Jarvis, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Kind regards from all the team at Newton Fallowell Burton.
5/5
FacebookExcellent knowledge of local market and quality of service.
Hi David, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Newton Fallowell Burton on Trent
1/5
TrustpilotSuper horrible service
Super horrible service, zero reply and follow up. It’s a lie of the name “Fallowell” Don’t use this agency.
5/5
GoogleAlways respond quickly to any questions and offer a reliable service.
Wendy Morris, thank you so much for the positive review!
1/5
TrustpilotDid a visit - no more communication
Did a visit, never gave me a valuation. no follow up - dire communication - exactly what you would expect from a poor estate agency
5/5
Facebookvery helpful and understanding during our purchase process.
Hi Adrian Cowan, we are very happy to have provided you with such a positive experience! We hope to see you soon!
5/5
FacebookUsed them twice friendly first class service everything happened on time
Thanks Terry Sharkey. Much appreciated!
1/5
GoogleThe most clueless agents I've ever met.
In The Mix, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you could call the office on 01283 564657 to discuss further and we can identify where we have fallen short of expectations and how this can be improved moving forward. Kind regards from the team at Newton Fallowell.
5/5
GoogleVery friendly and helpful staff
Hi Jo, Thank you for taking the time to leave a review and we wish you the best of luck in your new home. Kind regards The Newton Fallowell Team
1/5
TrustpilotDO NOT USE
All they have ever done is pester us to keep dropping our asking price. I'm going to use Purple Bricks and save myself £5k. NewtonFallowell are useless, rude and incompetent. DO NOT USE
1/5
TrustpilotThis is the whorst agency ever
This is the whorst agency ever. People stay away from them. They take my money and no answer why!!! Choose another one. Please be careful because this one is 💩 craps!!!!!They are cheaters!!!!!!!!!!!!!!!!
5/5
GoogleVery friendly and helpful staff
Hi Jo, Thank you for taking the time to leave a review and we wish you the best of luck in your new home. Kind regards The Newton Fallowell Team
5/5
GoogleNot a lot to say really.
Thanks for this review Richard! We appreciate you taking the time to leave this. Regards, The Newton Fallowell Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
11 reviews from sellers, rated 4.9 out of 5 on average. For example, GJ wrote: "As soon as I met Simon, I knew I had found the right person. I needed someone who I could trust to sell my house while I was out of the country. As a first time ..."
6 reviews from buyers, rated 5.0 out of 5 on average. For example, Kirsten wrote: "We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too ..."
Yes. In The Trusted Agent 2026 awards: Newton Fallowell, Burton on Trent won Platinum; Newton Fallowell, Retford won Gold; Newton Fallowell, Newark won Trusted Agent; Newton Fallowell, Mansfield won Trusted Agent; Newton Fallowell, Peterborough won Trusted Agent.
