Burchell Edwards reviews

★★★★★ 1/5

Trustpilot

If I could give zero I would have

If I could give zero I would have. Scammers!!The shocking behaviour from them for letting our property out,so much delays and we never get informed or updated about anything no matter how much we chase our eicr failed and they quoted us £1100 and when spoken to the electrician he said he only quoted £650. And now with payment of our rent,they are trying to over charge us out of the contract and not paying us right amount. After chasing them since few weeks nothing has been sorted and we still haven't got our money back..never use burchell edwards.The staff none of them are professional and never replies to your call or emails. Really disgusting behaviour and service. Mansfield branch is the one I used so please avoid.

Sonam · 13 February 2023

★★★★★ 5/5

Trustpilot

Emily Castle Bromwich

Have been using Burchell Edwards at Castle Bromwich for a few years now. Emily has been the best point of contact to date. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant let Thanks Emily 😀

Karen · 21 March 2022

★★★★★ 5/5

Google

Thank you to Daisy Winwood, helped me get a House in Barton turned round very quickly for a new tenant. Daisy went that extra mile.

Stuart · 24 August 2023

★★★★★ 5/5

Google

Highly recommend, Daisy has been a great help with me and my mum moving house, got everything sorted for us in less than 2 weeks!

Rhea · 24 August 2023

★★★★★ 5/5

Google

Olivia and Daisy have been an excellent help to me in my recent dealing with them. They were most professional and nothing was too much trouble. They kept me updated at every step of the way. Thank you would certainly recommend.

Justine · 24 August 2023

★★★★★ 1/5

Trustpilot

AVOID!

Absolutely shocking service, what my partner had to put up with was just shocking, months and months of arguments, them not doing their job - no details passed onto sales progression team!! No one ever got back to him unless he literally harassed them or waited on hold until someone would speak to him, even then there was times when they would lie and say they were out of the office (they wasn’t just couldn’t be bothered to deal with it) but my biggest problem is they sell the conveyancing side to the buyers which are the completely inept premier property lawyers who just sit there and do nothing!! NEVER list your property with Burchell Edwards if you want to get anywhere!!

Abby · 25 January 2023

★★★★★ 5/5

Google

Positive experience from start to finish and the staff are all wonderful. Daisy especially has to be specialty mentioned since she helped out from the start for each and everything and made the process seamless. Thank you !!

Vishnu · 28 October 2023

★★★★★ 5/5

Google

Thank you to Daisy and Olivia for helping me and my mum, found a lovely home thanks to these two lovely ladies! Highly recommend☺️

Jasmine · 24 August 2023

★★★★★ 1/5

Trustpilot

Avoid this scam agent..

Avoid this scam estate and letting agent, rented a property via this agent. When I left the property, the property was fully clean and no damage at all. After few weeks I got a email stating that I need to pay £580 for cleaning. I tried contacting them, they started to ignore me and sending emails to pay. This is how they are making money along with landlord. Avoid this scam!

Jeyapalan · 29 August 2023

★★★★★ 5/5

Trustpilot

We are happy from Hannah

We are happy from Hannah, thank you so much

Sanaf · 22 January 2026

★★★★★ 1/5

Trustpilot

Charging for service not provided and lying

I put in an offer on the above property via Burchell Edwards and as far as I was concerned, the viewing with them was conducting professionally. We were interested in the property and put in our offer to purchase. We proceeded to arrange our mortgage via our own broker but were advised by Burchell Edwards to utilize their in-house broker as he would be quicker and offered better rates. It was soon apparent that Burchell Edwards have a policy of sucking as much money as possible from potential purchasers by asking them take on their full package including their broker who was very incompetent and did not fulfil his appointments with us to arrange the required mortgage. Their in-house broker was charging us £749, whereas my own broker was only charging £199.In addition they were repeatedely telling me the wrong amount of stamp duty I was liable for, when I questioned both the manager and broker, they both told me I was wrong even thogh I informed them at that stage that should I be liable for the higher amount of stamp duty, I would not be able to afford the property.Burchell Edwards told me in plain words that’s should I not use their in house broker, they would not process the sale to me. they were aggressively pushing us to use them and it was to no avail and very unprofessional.I was told by my own broker that this was an illiegal stance conducted by Burchell Edwards and I should take all appropriate legal action against them.When I gave Burchell Edwards an opportunity to rectify this error, they appointed another broker, who promptly took payment for the brokering fee.As our purchaser fell through for various reasons, not least due the doubling of the stamp duty liability, we were unable to proceed with the purchase. The period between making the payment and our circustances changing was probably less than a week.I asked our broker that the purchase had fallen through in good faith and could the refund the broker fee which we were no longer using, but they refused.I appealed to the broker over several weeks however to date a refund has not been forthcoming.I have advised them that I would share my honest opinion of my experience with them on social media unless they refunded me my moneyI am now looking for a full refund from Burchell Edwards failing which I will have no other option but to take whatever action is necessary to get return of the funds. I am happy to remove all my feedback left on social media should they refund my money

H · 3 November 2022

★★★★★ 2/5

Google

I rang up to view a property and was forced to make a profile, I've since been sent emails of properties nearly 100k different in price and different style when I was only interested in the one I rang up about. I think it's almost an invasion of privacy that you shouldn't be forced to fill out to view a property

K · 24 August 2020

★★★★★ 5/5

Google

We are so happy with your services. Everything went smooth and Daisy was such a nice, receptive and reliable agent. Thanks :)

Andreea · 24 August 2023

★★★★★ 5/5

Google

The whole team is great to work with from start to finish; bought and sold my flat with Amber Harris who gives an honest, no nonsense service! Would recommend to use this branch to anyone looking to buy/sell/rent!

Jack · 24 August 2023

★★★★★ 5/5

Google

I would like to thank Caroline the mortgage advisor for her excellent efforts throughout. Not only did she put up with our difficult circumstances she also got our mortgage offer back so quickly even our new homes advisor couldn’t believe it. Honestly would recommend her to everyone.

Aaron · 25 August 2019

★★★★★ 5/5

Google

Very good and excellent behaviour of letting agent Noah Turner.He dealt with good manners.So nice

Ateeq · 2 November 2024

★★★★★ 5/5

Trustpilot

Thank you to Emily for your expertise…

Thank you to Emily for your expertise in finding me a new tenant for my property. Emily and Tom are always professional and diligent. I would highly recommend them for any letting queries. Thanks again!

Declan · 22 April 2022

★★★★★ 5/5

Google

Daisy and Olivia were so friendly and helpful, I would definitely recommend them to anyone looking to rent their property Tuna

Kickstars · 24 August 2023

★★★★★ 1/5

Google

Awful estate agents. Never ever pick up the phone. I called several times yesterday. Do not sell your property through these charlatans! They truly are abysmal. Potential sellers and buyers beware!!!! Judging by some of these other comments, I’m not the only one who feels this way clearly.

Thelaurels13 · 24 August 2022

★★★★★ 5/5

Google

Couldn't ask for a better service from the Burton-on-Trent branch! We literally wouldn't have found our dream home if it wasn't for Amber, she was incredibly knowledgeable, kind and focused! We also had financial advice from Caroline who confidently answered all of our many questions and did everything she could to get us the best deals! Finally, our case was handed to Vanessa who chased and reassured us every step of the way. We couldn't be more thankful for all of the great service!!

Anthony · 24 August 2022

★★★★★ 2/5

Google

Very friendly staff, as people, but abysmal actual service. My "new" flat wasn't touched or cleaned prior to my arrival, and I was told incorrect dates and details on when I'd get my key (singular) numerous times. They had also written down my email address wrong, as well as my phone number and full name. Basic stuff. Liaison between the agents and the landlord has clearly been minimal at best, and nobody has ensured that I, as an asthmatic, was able to move into a spore-free home.NegativeQuality

Rev · 24 August 2022

★★★★★ 5/5

Google

From start to end, Jordon Mann was very professional and really took the time to look after us. As first time buyers, we were guided through the process and filled with confidence by this brilliant company. Thank you! :)

Emma · 24 August 2021

★★★★★ 5/5

Google

These guys been so helpful and made it breeze to help me renting a property! Big thanks to daisy who made what I thought gonna be haunting task but made it a walk in a park!

Mark · 24 August 2023

★★★★★ 1/5

Trustpilot

Had to give one star… would have given…

Had to give one star… would have given -5 if possible.I rented a property at short notice and without viewing as the previous tenant was refusing to allow viewings.On the day of my move I was struggling for time and had arranged a van for removal etc.Upon seeing the property I felt sick at the poor fit and finish to everything. My biggest concern was the garden which was advertised as low maintenance and perfect for alfresco dining. It’s a bomb site but I was told the landlord was aware and I was given assurances that this would be rectified within 2 weeks… I’m now on my 7th week and still no sign of the gardener .Avoid at all costs

Darren · 14 July 2022