Trusted Agent profile · Burton-On-Trent
★★★★★
537 reviews across 2 platforms
Britannia House, Station Street, Burton-On-Trent, DE14 1AN
Burchell Edwards's office in Burton-On-Trent, at Britannia House, is rated 3.6 out of 5 across 537 reviews on two platforms, including 290 Google reviews rated 4.3.
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleDidn't end up using for our house sale/buy, but impressed with all we dealt with. Honest, helpful and especially have to mention Naamah who did everything she could to secure our business for the mortgage side. Very close to getting us but in the end it was a decision to stay where we were. But seriously considered it, not a rejection as just a choice to not change. All the best to all going forward.
1/5
TrustpilotLies and Manipulation
This is a message to tenant's. Please go elsewhere, find a different house. If MOLLY has done your viewing run a mile. She lies, says things are included in the tenency that aren’t then denies it once you are in the house. ALEXANDRA - Uses annual leave for her excuse to not replying constantly. To my record she was off 3 weeks in November and 2 weeks in December. She lies, she gaslights, she has no intention of responding to you. She ignores complaints, enquiries and request to escalate above her. She does not respond to senior staff at Connells or Burchell Edwards. And has even suggested to me that there is no management above her to complain to as she is the letting agent. This is after telling me she had requested the area management gets in touch with me…….three months later and after more request to escalate my complaint Adam gets in touch. Clueless of the situation. ADAM CLIFF - Area Manager constantly searching for excuses for his staff’s mismanagement and lies. Seems to spend his time trying to de value and dismiss my complaints rather than resolving them. He told me Molly and Alexandra denied telling me certain things were included. And that it was my word against theirs. Sent him emails as proof which he has ignored. And continues his argumentative and dismissive style of communication daily. This could have been solved months ago but Burchell Edwards culture seems to be a manipulation and delay response approach. This is nurtured from middle management down to apprentice. Landlords please give your tenants a chance and stay away from this company. Tenants have little choice what letting agent they end up with. Also it would seem that we are in a managed property that has been completely mismanaged by Burchell Edwards and they are passing the responsibility on to the landlord costing her a fortune. PLEASE GIVE THIS COMPANY A MISS if you do end up going with them my advice would be to communicate only in writing so there is a paper trail. Don’t ask question on the viewing ask them via email afterwards so you have answers in writing.
1/5
TrustpilotAbsolutely Shocking company who done…
Absolutely Shocking company who done EICR report .We gave the our house to estate to rent out. Which needed EICR report so Burchell Edwards (Mansfield) who Hired electrician (B&P Electrical Installation Ltd) through Vibrant energy who quoted £1100 for the repair to pass the EICR.Then found out Electrician only quoted £649 for repair but Burchell Edward and Vibrant Energy added their commissionmore than 60%.But the fun fact was that the property didn't require much repair at all. The New EICR and repair was done only for £120.
1/5
TrustpilotIf I could give zero I would have
If I could give zero I would have. Scammers!!The shocking behaviour from them for letting our property out,so much delays and we never get informed or updated about anything no matter how much we chase our eicr failed and they quoted us £1100 and when spoken to the electrician he said he only quoted £650. And now with payment of our rent,they are trying to over charge us out of the contract and not paying us right amount. After chasing them since few weeks nothing has been sorted and we still haven't got our money back..never use burchell edwards.The staff none of them are professional and never replies to your call or emails. Really disgusting behaviour and service. Mansfield branch is the one I used so please avoid.
5/5
TrustpilotEmily Castle Bromwich
Have been using Burchell Edwards at Castle Bromwich for a few years now. Emily has been the best point of contact to date. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant let Thanks Emily 😀
5/5
GoogleThank you to Daisy Winwood, helped me get a House in Barton turned round very quickly for a new tenant. Daisy went that extra mile.
5/5
GoogleHighly recommend, Daisy has been a great help with me and my mum moving house, got everything sorted for us in less than 2 weeks!
5/5
GoogleOlivia and Daisy have been an excellent help to me in my recent dealing with them. They were most professional and nothing was too much trouble. They kept me updated at every step of the way. Thank you would certainly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAVOID!
Absolutely shocking service, what my partner had to put up with was just shocking, months and months of arguments, them not doing their job - no details passed onto sales progression team!! No one ever got back to him unless he literally harassed them or waited on hold until someone would speak to him, even then there was times when they would lie and say they were out of the office (they wasn’t just couldn’t be bothered to deal with it) but my biggest problem is they sell the conveyancing side to the buyers which are the completely inept premier property lawyers who just sit there and do nothing!! NEVER list your property with Burchell Edwards if you want to get anywhere!!
5/5
GooglePositive experience from start to finish and the staff are all wonderful. Daisy especially has to be specialty mentioned since she helped out from the start for each and everything and made the process seamless. Thank you !!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to Daisy and Olivia for helping me and my mum, found a lovely home thanks to these two lovely ladies! Highly recommend☺️
1/5
TrustpilotAvoid this scam agent..
Avoid this scam estate and letting agent, rented a property via this agent. When I left the property, the property was fully clean and no damage at all. After few weeks I got a email stating that I need to pay £580 for cleaning. I tried contacting them, they started to ignore me and sending emails to pay. This is how they are making money along with landlord. Avoid this scam!
5/5
TrustpilotWe are happy from Hannah
We are happy from Hannah, thank you so much
1/5
TrustpilotCharging for service not provided and lying
I put in an offer on the above property via Burchell Edwards and as far as I was concerned, the viewing with them was conducting professionally. We were interested in the property and put in our offer to purchase. We proceeded to arrange our mortgage via our own broker but were advised by Burchell Edwards to utilize their in-house broker as he would be quicker and offered better rates. It was soon apparent that Burchell Edwards have a policy of sucking as much money as possible from potential purchasers by asking them take on their full package including their broker who was very incompetent and did not fulfil his appointments with us to arrange the required mortgage. Their in-house broker was charging us £749, whereas my own broker was only charging £199.In addition they were repeatedely telling me the wrong amount of stamp duty I was liable for, when I questioned both the manager and broker, they both told me I was wrong even thogh I informed them at that stage that should I be liable for the higher amount of stamp duty, I would not be able to afford the property.Burchell Edwards told me in plain words that’s should I not use their in house broker, they would not process the sale to me. they were aggressively pushing us to use them and it was to no avail and very unprofessional.I was told by my own broker that this was an illiegal stance conducted by Burchell Edwards and I should take all appropriate legal action against them.When I gave Burchell Edwards an opportunity to rectify this error, they appointed another broker, who promptly took payment for the brokering fee.As our purchaser fell through for various reasons, not least due the doubling of the stamp duty liability, we were unable to proceed with the purchase. The period between making the payment and our circustances changing was probably less than a week.I asked our broker that the purchase had fallen through in good faith and could the refund the broker fee which we were no longer using, but they refused.I appealed to the broker over several weeks however to date a refund has not been forthcoming.I have advised them that I would share my honest opinion of my experience with them on social media unless they refunded me my moneyI am now looking for a full refund from Burchell Edwards failing which I will have no other option but to take whatever action is necessary to get return of the funds. I am happy to remove all my feedback left on social media should they refund my money
2/5
GoogleI rang up to view a property and was forced to make a profile, I've since been sent emails of properties nearly 100k different in price and different style when I was only interested in the one I rang up about. I think it's almost an invasion of privacy that you shouldn't be forced to fill out to view a property
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
5/5
GoogleWe are so happy with your services. Everything went smooth and Daisy was such a nice, receptive and reliable agent. Thanks :)
5/5
GoogleThe whole team is great to work with from start to finish; bought and sold my flat with Amber Harris who gives an honest, no nonsense service! Would recommend to use this branch to anyone looking to buy/sell/rent!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to thank Caroline the mortgage advisor for her excellent efforts throughout. Not only did she put up with our difficult circumstances she also got our mortgage offer back so quickly even our new homes advisor couldn’t believe it. Honestly would recommend her to everyone.
5/5
GoogleVery good and excellent behaviour of letting agent Noah Turner.He dealt with good manners.So nice
It’s really lovely to read another 5* review Ateeq. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotThank you to Emily for your expertise…
Thank you to Emily for your expertise in finding me a new tenant for my property. Emily and Tom are always professional and diligent. I would highly recommend them for any letting queries. Thanks again!
5/5
GoogleDaisy and Olivia were so friendly and helpful, I would definitely recommend them to anyone looking to rent their property Tuna
1/5
GoogleAwful estate agents. Never ever pick up the phone. I called several times yesterday. Do not sell your property through these charlatans! They truly are abysmal. Potential sellers and buyers beware!!!! Judging by some of these other comments, I’m not the only one who feels this way clearly.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
5/5
GoogleCouldn't ask for a better service from the Burton-on-Trent branch! We literally wouldn't have found our dream home if it wasn't for Amber, she was incredibly knowledgeable, kind and focused! We also had financial advice from Caroline who confidently answered all of our many questions and did everything she could to get us the best deals! Finally, our case was handed to Vanessa who chased and reassured us every step of the way. We couldn't be more thankful for all of the great service!!
2/5
GoogleVery friendly staff, as people, but abysmal actual service. My "new" flat wasn't touched or cleaned prior to my arrival, and I was told incorrect dates and details on when I'd get my key (singular) numerous times. They had also written down my email address wrong, as well as my phone number and full name. Basic stuff. Liaison between the agents and the landlord has clearly been minimal at best, and nobody has ensured that I, as an asthmatic, was able to move into a spore-free home.NegativeQuality
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