Burchell Edwards Burton-On-Trent reviews

★★★★★ 1/5

Google

Not helpful at all do not keep you up.to date what so ever. Very expensive for work they never do you as a client has to do all the chasing. Even when people want to view property they can not get through. When a offer put on your property not informed. The actual buyer tells you when the review. Would never recommend this company at all. The house we are buying was through abode and we would highly recommend and they are better value for service.NegativeResponsiveness, Quality, Professionalism, Value

Gail · 24 August 2021

★★★★★ 5/5

Trustpilot

Big thank you to Emily and Castle Brom…

Big thank you to Emily and Castle Brom team for their support and guidance through the whole process.Thank youLiam

Liam · 14 March 2023

★★★★★ 5/5

Trustpilot

Couldn’t of chose a better company to…

Couldn’t of chose a better company to let out our property! Very professional! Emily dealt with our rental and she was lovely kept us up to date with everything and dealt with everything very professionally, as well as friendly! Tom also who helped out fab customer service. Again very friendly and professional!! I felt at ease with Emily handling our first ever home to rent out! She’s great, her team are great Thank you em x

Samantha · 16 March 2022

★★★★★ 1/5

Trustpilot

Disgrace of an estate agent

1 star is being kind. A vile estate agents. Not sure how landlords and seller give these lot business. I’ve been trying to enquire for various properties for weeks and months to no avail. I even popped into the branch to see why I was being ignored when I even tried ringing. A person below said they so pushy on using their own brokers and if you decline they don’t go with you when it comes to accepting your offer. This is so true and I personally witnessed this. Diabolical of a business. I would stay well clear of these guys. All they love doing is taking your details down so they can build their silly portfolio.

Stuart · 13 July 2021

★★★★★ 5/5

Google

Naamah is the best mortgage advisor in the town. Wouldn't go anywhere else

Aaron · 24 August 2023

★★★★★ 5/5

Google

Burchell Edwards did a great job at making my move easy and with as little stress as possible. I dealt with an agent called Jonathan who was efficient/professional and always kept me up to date with what was going on via great communication. Would highly recommend both Burchell Edwards and Jonathan. Big thanks guys!

Paul · 25 August 2019

★★★★★ 1/5

Trustpilot

One star is too generous!

After sales department is disgusting! Have been told that I shouldn’t expect them to complete anything quicker than 4-6 months. In their emails they use the expression, ‘we are working on this ASAP’. Today I have been told ASAP means, when they can. So fed up!!! Should have been able to complete in time for the changes in stamp duty but they have admitted to not starting any work on the file, losing paperwork and being too busy to accommodate the work they have. Our sale is not part of a chain, searches are complete. It should be simple. Cannot stress how much I regret using Burchell Edwards.

Melissa · 25 May 2021

★★★★★ 1/5

Trustpilot

Take good photos and plenty of them

As a tenant we had a very bad experience from when we were given notice to trying to obtain our deposit, which they held on to until as long as they could. We were given plenty of notice, which was fine. But we received threatening emails saying we had not responded to the notice and would be passed on to the courts to action. We had to make sure everything was documented.When we did move out, we had to chase up to find out when we would get the deposit. Only to receive photos of damages they claim we had made, even though these were highlighted on the original inventory report.They wanted to argue with me even though we have signed the original inventory report and the landlord are obtaining quotes to deduct from the deposit.I contacted the TDS and they had until 20th April to put the claim in, which was over a month after we moved out.Burchell Edwards responded on the final day, saying the landlord isn't putting a claim in and we would have the full deposit refunded. So you would think we would get it back in our bank within 2 days,Instead we got paid 7 days later!When we had to pay anything to them it has to be there and then on that day.If we are late paying them then they can charge us silly money. So I wonder if they would accept my charges for their delay in paying me????You have to realise these are part of Ashley Adams, who we originally went through when looking for the rented property. The staff we dealt with didn't have a clue at the beginning, in fact they were that bad we thought it was funny. Just make sure you take plenty of photos and confirm everything even after the inventory report. And make sure you cover everything no matter how tiny it is or obvious!

A · 27 April 2021

★★★★★ 1/5

Google

do not recomend trying to buy a house from this agency !!!! they never called me back after i rang several times. I tried to call them and all it said was that there was no one in the office, and once they answered theysaid that they would ring you back with the infromation that you need but never did , very disapointing definetly do not recomend DONT WAsTE YOUR TIME

Jacek · 24 August 2022

★★★★★ 5/5

Trustpilot

Excellent service - Mortgage Advice

Excellent service. Roberta was really knowledgeable and was able to find a mortgage that suited our needs as first time buyers. Can’t thank you enough!

Charlie · 15 May 2022

★★★★★ 5/5

Trustpilot

Big thank you to…

Thank you to Emma, Kelly and Amee. Fantastic service throughout my sales process and buying my new home. Great communication very professional would highly recommend 😁

KHL · 10 March 2022

★★★★★ 5/5

Google

I have used Burchell Edwards several times over the last couple of years and the staff are friendly, professional and helpful. A special note for Mary who sorted my latest tenant, as well as my previous tenant, in super quick time and handled any problems quickly and efficiently, 10 out of 10.

Martyn · 25 August 2019

★★★★★ 5/5

Trustpilot

Excellent service from Holly at…

Excellent service from Holly at Burchell Edwards (Mansfield). Quick, efficient and helpful throughout.

Suzanne · 21 August 2025

★★★★★ 5/5

Google

Very positive experience renting through Burchell Edwards, thanks to Daisy

Rachael · 24 August 2023

★★★★★ 5/5

Google

Daisy has been amazing in the whole process. Thank you

Helen · 24 August 2023

★★★★★ 5/5

Google

Contacted a number of Burton agents to find one to manage houses for me and the initial response from Olivia stood out and was my reason for choosing Burchell Edwards. Lots of advice and always prepared to go out of her way to help. The ongoing service is great working with Olivia and Daisy and would definitely recommend.

Ian · 24 August 2023

★★★★★ 1/5

Google

Talked the talk when the agent came round to view the house, so we decided to go with them. But when it came to trying to sell our house they were next to useless. We had the house up for sale with Burchells for 3 months and had less than 5 viewings, it seemed as though they were pushing the house on the wrong people and were doing a bad job. After we put the house up with another agent we had loads of viewings and the house sold through them within the next few weeks.

Luke · 24 August 2020

★★★★★ 1/5

Google

Our offer was accepted on a house these guys were selling, behind our back they accepted another offer, they advised us to contact our solicitor and mortgage advisor to get the ball rolling, we paid for the valuation of the house only to receive a phone call from ANDY FOSTER half hour later stating that our offer had been declined, although him knowing the we had contacted our solicitor and mortgage advisor, they led us along, we are truly disgusted by their service and unprofessionalism, they are only out to make money and mess people around, stay well clear of them. AVOID!!!!!!

Rubena · 24 August 2020

★★★★★ 5/5

Google

Thank you to Daisy!You were amazing such a help!

Catherin · 24 August 2023

★★★★★ 4/5

Google

Lovely staff , they worked very quickly to have my flat on time , patience as I was very busy in those days . Thanks

SereneSoul · 24 August 2023

★★★★★ 1/5

Trustpilot

Never work with these!!!

Never work with these!!!! They took rent money from my account when I wasn’t even on the tenancy agreement. And cancelled it 1 month prior. When I phone Burchell Edwards to inform them about their mistake they said they will reimburse me my money in 2 working days. Two days no money. Phoned again another 2 days . No money!! This went on for 3 weeks of telling me lies and wasting my time. This is not the time to have a big lump of money missing from my account. Very poorly run, communication zero!! Avoid at all cost !!!!!!!!

Craig · 7 July 2020

★★★★★ 1/5

Trustpilot

Very dissapointed with service…

Very dissapointed with service received, House came up on right move site I called agent within minutes of it being advertised. I Spoke to sales was told I am the first person calling up but viewing wasn't possible due to COVID-19 which is totally understandable, I was then told I would be the first person to view soon as the lock down is over, after 2 hours same house is showing sold with STC. I made several calls and left number of emails eventaully had a call back advising house is sold. Would not recommend not professional at all sounds like a under table job

R · 15 April 2020

★★★★★ 1/5

Trustpilot

Awful Company, steer clear

Rubbish company, rubbish service.They didn't pass on feedback from my tenants about repairs that needed fixing, they let the tenancy lapse onto a rolling 30 days agreement without letting me know. They sent me letters saying that my rent was late for multiple months, so i contacted the tenants myself to find out what was going on because Burchall Edwards werent doing anything about it to find that the tenants had been paying on time and it was Burchall Edwards that werent finding the funds and then sending them on to me. To top it off when i decided to transfer the management of my property to another agent it came out that my tenants werent even living in te country, never mind the property. their cousin and his wife was, Burchall edwards had been to the property and met them twice aswell as them going into a branch and nothing was ever said to me. when i raised it and told them of my disgust and request for a refund of fees paid, they offered me £350 and didnt address all of the issues i had raixsed, when i rejected them, they got a legal represetative to draft me a response offering £500, spouting a load of jargon with addressing their short comings. i would urge any landlord to stay clear. All of their management is done out of an office near warrington, they have no idea what is actually going on with your property

Ashley · 12 April 2020

★★★★★ 5/5

Google

Reece was very helpful in sorting our renting

Tom · 24 August 2023