Trusted Agent profile · Burton-On-Trent
★★★★★
537 reviews across 2 platforms
Britannia House, Station Street, Burton-On-Trent, DE14 1AN
Burchell Edwards's office in Burton-On-Trent, at Britannia House, is rated 3.6 out of 5 across 537 reviews on two platforms, including 290 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Burchell Edwards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burton-On-Trent.
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleThese guys been so helpful and made it breeze to help me renting a property! Big thanks to daisy who made what I thought gonna be haunting task but made it a walk in a park!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHad to give one star… would have given…
Had to give one star… would have given -5 if possible.I rented a property at short notice and without viewing as the previous tenant was refusing to allow viewings.On the day of my move I was struggling for time and had arranged a van for removal etc.Upon seeing the property I felt sick at the poor fit and finish to everything. My biggest concern was the garden which was advertised as low maintenance and perfect for alfresco dining. It’s a bomb site but I was told the landlord was aware and I was given assurances that this would be rectified within 2 weeks… I’m now on my 7th week and still no sign of the gardener .Avoid at all costs
5/5
GoogleGreat service from Daisy & Olivia helping us find a place to rent in Burton. The whole process was smooth and stress free! Great team thank you! 🙏🏽 …
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDaisy has been very helpful and organised. Nothing was too much trouble. Would definitely recommend Burchell Edwards to anyone.
5/5
TrustpilotExcellent Customer Service
A very good estate agents dealt with them a few times of the years, especially Emily on the property letting side, she found me the perfect tenants for my property even know I was quite picky.Can’t fault there services what’s so ever.
1/5
TrustpilotAwful estate agents. AVOID!!! HOLD ONTO YOUR DEPOSIT FOR WEEKS.
Awful estate agents. I left a property after 2yrs in a clean and tidy state. Painted the walls, cleaned everything. Landlord agreed, said to release the full deposit to me. Thats where the fun started. Since then, a month ago almost, I have been led on a merry dance by Burchell Edwards trying to get back my money. 10 days is the legal requirement to get back your refund. Not 4 weeks. And still no money!!! Final report was written up within a couple of days of the release of the property to them. Someone else is in there now, so they have their deposit and mine!!! I have complained to Birchell Edwards every day since, to no avail. I've complained and opened a Resolver case (Burchell Edwards have a number of these ongoing with the company as they have them already preloaded)The tenancy ombudsmen are now looking into the case as this is disgusting and flagrant withholding of funds. They have all the required information as I have seen it in my emails from the company and the landlord.
5/5
TrustpilotAmazing Service - Burton Branch
Couldn't ask for a better service from the Burton-on-Trent branch! We literally wouldn't have found our dream home if it wasn't for Amber, she was incredibly knowledgeable, kind and focused! We also had financial advice from Caroline who confidently answered all of our many questions and did everything she could to get us the best deals! Finally, our case was handed to Vanessa who chased and reassured us every step of the way. We couldn't be more thankful for all of the great service!
5/5
TrustpilotBurchell Edwards estate agents
So helpfulf and friendly with dealing with our renting a property the land lady also very nice good company all round 👍 and I would recommend them to anyone. P.Dexter
5/5
GoogleGreat experience with BE Burton. Adam and Ellese were fantastic as it was my first time letting out a property. Really appreciate the advice and look forward to bringing the next one to you when it comes on the market! Would 100% recommend!
5/5
GoogleDaisy and Burchell Edwards are a great company to rent from, they give you a welcome package which has little items in and it was really nice to receive. They have checked in on us ensuring our move went okay and also supported us with moving our bills over with advise and links to the appropriate places. Such a friendly, welcoming company.
1/5
TrustpilotThey deserve a zero star
They deserve a zero star , the worst company ever cheeky liars dont get involved with them , they arranged a view for me at 4.30 , I took a taxi was there by 4.25 they rang at 4.26 apologizing saying due to the vender and we need to rearrange the view , they did it 4 minutes before the time , unprofessional bad people , rude manners who hand up and dont take complaint they just do what they do and to hell with clientsdont wast your time on wasters like them
5/5
GoogleThe rental process was smooth and it helped to have someone professional, kind, happy, and nice on the other side. Thanks to the team, on particular notice to Daisy Winwood. Awesome work!
Hi Joao, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
1/5
TrustpilotBurchell Edwards should be ashamed
Absolutely disgusted. Landlady refused to repair several dangerous problems. Left me and my 2yo without heat or hot water for 3 weeks in Jan-Feb. Eventually forcing me out by raising rent 12% knowing I couldn’t afford the increase as I was 36 weeks pregnant then marketing it at 25% increase in the rent I was paying.All because she had a leaking toilet replaced and decided she didn’t like it (after refusing to let them do it for 5 months) and I asked them to wait to replace the new one until after I had had the baby as I couldn’t go without a bathroom for another 4.5hrs.Renters beware, they will protect landlords from any legal action you would be able to take against dangerous homes and sleazy landlords.Who leaves a woman homeless at 38 weeks pregnant with a 3yo… that’s it, BURCHELLS
5/5
TrustpilotThank you to Alisha & Emily!
Thank you to Alisha & Emily for being so helpful in the move to our New Home. Definitely recommend! They are a credit to the company. Thank you
1/5
TrustpilotLiars and rubbish company
This company is rubbish. Called for viewings on 2 properties only to be told by John in the Tamworth office that they are awaiting to confirm whether they are doing the viewings or the vendor themselves. After constant chasing, they booked the viewings nearly 2 weeks away to say that this is when they will be starting the viewings. I then found that the properties had been sold. Only to receive a phone call a few days later from John with his pathetic excuses and apologies.I'd stay well clear of this company. They are liars and a waste of time!!!
5/5
GoogleExtremely please with the service they provided and many thanks to Daisy for all her help.
5/5
GoogleGreat service from Daisy & Olivia helping us find a place to rent in Burton. The whole process was smooth and stress free! Great team thank you! 🙏🏽 …
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGreat service on recent let
Had a very smooth experience dealing with Burchell Edwards on our let. Dealt with Emily throughout who handled our let with a great deal of professionalism, always ensuring we were provided with timely communication and responses to queries.
1/5
TrustpilotI would never use this agent again. I have used a number of agents over the…
I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them againOne example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned. They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts. I would never use this company again.
5/5
GoogleThe team are fantastic the paperwork the move was seamless rated high 10/10
Thank you for your glowing 5* review Emily. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service, professional, easy to deal with and efficient. Olivia is a star :-)
5/5
GoogleBeen working with Daisy on getting a flat and the experience has been very very good. Very friendly, responsive and nothing is to much. Would recommend them all day long.
Hi Frank, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleDaisy and Burchell Edwards are a great company to rent from, they give you a welcome package which has little items in and it was really nice to receive. They have checked in on us ensuring our move went okay and also supported us with moving our bills over with advise and links to the appropriate places. Such a friendly, welcoming company.
1/5
GoogleSold my house with them and they wasnt very helpful at all, didnt give me any info on what to expect and was only there to take my money. Would NOT recommend them at all, the best estate agents is YourMove.
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Burchell Edwards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burton-On-Trent.
