Burchell Edwards reviews

★★★★★ 5/5

Google

An excellent service at a difficult time. Sondeep was super helpful from day one - he explained the options clearly, answered my questions promptly, and helped keep things moving during a very busy period. I really appreciated his support. Thanks also to John, who was brilliantly patient with me while viewing numerous properties and chasing slow sellers. In the end, Burchell Edwards were able to handle everything end-to-end, and I’m grateful for the way they took a lot of the load off my mind - a service well worth the slightly higher-than-average fees.

Sean · 26 December 2025

★★★★★ 5/5

Google

I had an excellent experience with Burchell Edwards throughout my home search. The entire team was incredibly professional, responsive, and patient, but I especially want to thank Noah, who went above and beyond from the very beginning. He was supportive at every stage, helped clarify all my questions (even when things got a bit complicated), and truly made the whole process much easier. I always felt listened to and respected, and in today's market, that’s rare. If you're looking for a team that genuinely cares and walks the journey with you, I highly recommend Burchell Edwards. Noah, thank you for everything!, Michael

Michael · 25 April 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had such a great experience with Burchell Edwards in Burton. Chloe was incredibly helpful and kind throughout the whole process; nothing was ever too much trouble, and she made everything so easy to understand. Really appreciated her patience and professionalism. Highly recommend!

Paige · 26 November 2025

★★★★★ 5/5

Google

I got my first house in Burton thanks to Burchell Edwards. John and the team was super helpful, friendly and guided me through every step. The purchase would have been dragged for a few more weeks or even months if John did not go above and …

Ansel · 16 October 2025

★★★★★ 1/5

Google

As a first time buyer, I cannot recommend enough to AVOID this company especially this branch. At the start of December 2025, we enquired about a property and arranged a viewing. The same day we put an offer in and it was rejected, this is to be expected as many offers are rejected at the start. We rang Burchell Edwards up and asked what sort of price the seller wanted and again put another offer in which was again rejected. I called the estate agents and spoke to the manager ‘Carl’, who said to myself “we know you want this property so what’s 4 grand really?” I was taken back by what he said and jokingly said “yeah, only cause you want my commission” and he said it’s not only that, admitting they wanted us to put a higher offer in so they get more commission. Our offer was then accepted and we got told that they offered a FREE mortgage advisor. We then had a phone call appointment with Sunny (Sondeep) and about 80% through the call he informed us that they charge a one time fee for obtaining a mortgage and that costs £699. He said this fee means we never have to use another mortgage advisor again as if in the future, we decided to sell we are still covered by this one time fee. So we thought we had got a good deal so went ahead and thought we could trust this company. Sunny then rang us telling us he was just going to send us a generic email and we just need to send an email back saying we are happy to proceed. During this call, he stated we didn’t need to read through the email as it was stuff that he had already discussed with us. We read the email and it stated that we would be charged £699 + a £99 admin fee and this would all be non refundable if he couldn’t get us a mortgage and also the one time fee only covers Burchell Edwards properties so if we wanted to buy another house not sold by Burchell Edwards, we wouldn’t be covered. We told Sunny, the money was too much so we wouldn’t be able to proceed with him and would enquire with other mortgage advisors. We asked Sunny for an offer confirmation letter/email which he would not provide. After emailing saying we do not want to proceed with Sunny and would find another mortgage advisor, within the space of 20 minutes, we received approximately 10 phone calls from Burchell Edwards using different numbers. 2 days after this, we got an email stating someone else had put an higher offer in even though no-one else had put an offer in since it had been advertised in October 2025. I then sent an email asking for clarification and got a phone call from Robert Southwell who is the Area Manager for Burchell Edwards who was very rude and obnoxious and said that if we had put an higher offer in to be begin then we wouldn’t have to have gone through all this. Sellers and Buyers, please avoid!! They have openly admitted they only want higher offers to up their commission and will constantly ring you if you decide to not want to pay £800 for a mortgage which is non refundable if it doesn’t happen.

Molly · 16 February 2026

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards

Our experience with Burchell Edwards, Burton Upon Trent has been extremely disappointing and, in our opinion, highlighted a serious lack of professionalism, reliability and due diligence throughout the sale of our property.

Nisha · 8 September 2026

★★★★★ 5/5

Google

I normally wouldn’t review, but Daisy honestly made the most stressful thing ever so easy. I didn’t feel rushed at any point, she had all documents ready and constantly kept in touch. A few months ago I was fortunate enough to meet the landlord and Daisy when we went for a viewing. We put in an application and fortunately were accepted the next day. We were open and honest regarding our finances and Daisy was so good at working around us and our schedule, even arranging another viewing once our references went through. Moving is the most stressful thing I’ve ever done, and I struggle with the process. But this time, I felt so at ease. Daisy even said “I’m determined to find you a home” before we found the current house. Something you don’t hear in the current climate! Thank you to Daisy and the Burchell Edwards team for everything and I know who I want to go to should I ever need to move again! To anyone who is looking to move (rental) I can’t recommend them enough.

Caitlin · 25 February 2024

★★★★★ 2/5

Google

Update to your reply: You clearly were not, in any way interested in helping me at the time, gave me poor service backed up with relatively poor advice delivered in an apathetic way. Now please tell me why I should possibly give you any more of my time when you were not interested in the first place.

James · 9 April 2026

★★★★★ 1/5

Trustpilot

One star is too much for this absolute…

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

Mike · 28 August 2026

★★★★★ 5/5

Google

Really easy and efficient experience. Chloe was an extremely knowledgeable and professional and an asset to the company - would highly recommend.

Martyn · 26 November 2025

★★★★★ 5/5

Google

I had an excellent experience with Burchell Edwards Estate Agents, particularly thanks to John, who kept me consistently informed throughout the entire process. His professionalism and clear communication were invaluable. The home-buying journey was seamless and stress-free, and I would highly recommend Burchell Edwards to anyone looking for a smooth and efficient process.

Rahees · 2 December 2024

★★★★★ 5/5

Google

We were so impressed by our mortgage advisor, Naamah, who supported us through our recent house purchase. Naamah explained everything clearly to us and made the process very straightforward. She advised us really well, especially as our situation wasn’t straightforward and her integrity and due diligence were exceptional. Naamah checked in with us throughout the purchase process and we are very happy with the mortgage deal we got. Many thanks Naamah for all your hard work.

Lucy · 24 August 2023

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 5/5

Google

Daisy and Olivia made the whole experience of finding new tenants a pleasure. After having a few bad tenants i decided to enlist the services of Burchell Edwards and they made the whole process of selecting new tenants a worry free experience. Special thanks to Daisy who showed prospective tenants around and answered all questions from myself and my tenants. All in all a professional trust worthy team. Would highly recommend.

Ian · 24 August 2023

★★★★★ 5/5

Google

We just bought our first property in the UK. The whole process was stress free compared to what we heard from friends, all thanks to Naamah and Burchelledwards Team. Their professionalism and Communication skill is top notch. Naamah is good at what she does. I’d recommend this team to anyone that doesn’t like stress just like me☺️.

Nwachukwu · 25 May 2024

★★★★★ 5/5

Google

I highly recommend Burchell Edwards to anyone looking to rent a property. They were professional, reliable and truly cared about helping us get the right home for our family. A special thank you to Noah Turner, who was incredibly helpful and dedicated throughout the entire process. He made everything so easy and was always quick to respond to our questions. And thanks for the welcome box! :)

Taras · 7 April 2025

★★★★★ 5/5

Google

Daisy was a wonderful support with my tenants. As a landlord that does not reside in the country she was fantastic in following up with me, keeping me informed and with clear and kind communication and also worked well with the rest of the team at Burchell Edwards to provide a 5 star service. I would definitely recommend Daisy and the team at BE. Thank you.

Rose · 24 August 2023

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024

★★★★★ 5/5

Google

John has been very helpful throughout our search for a property, he always keeps me informed with any changes about viewings and always checks in after viewings, unlike other estate agents I have spoken to in the past who haven't cared. Great work John!

Coraddm · 16 October 2024

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards…

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 6 August 2024

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed, my son and daughter in law let down, property on the market at £200k Offered £202k offer accepted and letter sent to them by Burchell Edwards, advised to use there mortgage advisor but there costs were high so they decided to use a independent advisor, after instructing them a week later they send a email to say the vendor has received a higher offer so here's your last chance to up your offer again, No deffinatly not, I hope they sleep well at night knowing how they affect young lives?

Andrew · 6 February 2026

★★★★★ 1/5

Trustpilot

Worst estate agency I have experienced

Worst estate agency I have experienced. It takes 3 or 4 repeated call to get through to someone who will answer the call. Then usually you will be talking to an intern or trainee who know nothing about the queries you are raising, followed by a void promise that they will call back to you which will never happen. As a seller, you shall never use them, as they have a “smart” strategy to make you think they sold your property above market price by significantly undervalue your property, then put into market for people to view, meanwhile, as they short of hands or purely being lazy, they will push away dozens of potential buyer’s queries ( or simply not answer the call or email). You may get a price above asking price but that is because the original valuation is poor. Moreover, they will forcefully asking buyer to take on their recommend Connell broker to “get a better chance a win a bid”. If you are not using their broker, you probably won’t get the property even if you are offering good price.

Jason · 28 May 2024

★★★★★ 1/5

Trustpilot

Worse company for letting and selling

Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !

Sadat · 16 May 2024

★★★★★ 5/5

Trustpilot

Nikita was absolutely amazing

Nikita was absolutely amazing from start to finish. She really did go above and beyond and nothing was ever to much. She was extremely helpful and knowledgeable, always got back to us when she said she would. She also is such a lovely girl, professional and friendly. I would highly recommend Nikita, she was an absolute delight to deal with. It really made the process stress free knowing I had someone reliable helping me. Would highly recommend Nikita. Could not fault in any way.

Miss · 9 April 2024