Burchell Edwards reviews

★★★★★ 1/5

Trustpilot

Honestly the worst agency I have ever…

Honestly the worst agency I have ever dealt with. They never pick up the line. Ever. We made an application and have had to chase daily for updates. I honestly think they are a scam company at this point. Keiran was lovely at first but since they took our deposit have proven to be a nightmare. Saddest thing is all I want to have is an update on whether or not we can progress but the rare time we do get through we are told the landlord is in China and still has not gotten back to them. This was 5 days ago.

African · 2 May 2023

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever…

Worst estate agent I’ve ever experienced. Tried to persuade us down the auction route and then quoted £3900 for a traditional sale, which was £1100 more than any other estate agent we contacted. Clearly thought they could take advantage of us but thankfully we are not novices and went elsewhere. Would never recommend them.

Alison · 25 March 2026

★★★★★ 5/5

Google

Daisy was absolutely amazing, from the viewing up until getting the keys to my new home, made me feel so comfortable and made the experience very stress free, which is a bonus when moving house, she was amazing, Communicating was 10/10.Thankyou so much.

Millie · 24 August 2023

★★★★★ 5/5

Google

Extremely helpful individuals. First time buyer/seller, not a clue what we were doing, but we were helped every step of the way! Everything was made easy for us and handled professionally.

Alexandra · 12 July 2025

★★★★★ 5/5

Google

From the minute amber advised me about property I was interested in and the mortgage adviser onsite assisted me with mortgage advice etc the process was made easy and had more than enough time to answer any questions I had would use again and have advised friends already Used for the second time now selling the team were great 5*s, if looking for a mortgage advisor I will use naamah again as always kept me in loop and helped in finding a new property too

A · 25 February 2024

★★★★★ 5/5

Google

The best real estate sales agency. The employees are very nice and willing to help you find your dream home. My fiancee and I bought our first house through the Burchell Edwards agency. Our mortgage advisor was Naamah Forest. We were first time buyers, so at the beginning we were a bit worried and didn't know what to do. Naamah explained everything to us and helped us find the best mortgage offer from the bank with the lowest interest rates. She helped us with the documents and explained everything to us. She always answered the phone and replied to emails, was always available and was a great support for us when buying a house. In the future, if we buy or sell a house, we will definitely use Burchell Edwards and THE BEST mortgage advisor Naamah Forest!!! Highly recommended!

Greg · 25 February 2024

★★★★★ 5/5

Google

Excellent and professional service, highly recommend! Had some great advice from Sean who came and valued our house and went through all our marketing options. He couldn't do enough to help us. The sale was handled so efficiently and smoothly by the sales team. Very pleased with the service and will definitely be using them again in the future. 5*! We really appreciate everything that the whole branch has done for us, everyone was so lovely and so professional to deal with.

Sarah · 25 February 2024

★★★★★ 5/5

Trustpilot

Letting - superb service.

Made a telephone call requesting assistance and advice regarding short term lets. Holly was extremely helpful, professional and an absolute asset to this company. Thank you!

Amanda · 19 August 2025

★★★★★ 5/5

Google

A massive Thankyou to Burchell Edwards estate agents, especially to Daisy! This move has been nothing but stressLESS and almost relaxing ! I feel that the team, especially Daisy have really gone above and beyond. Daisy is always at the end of the phone and promptly replies to my MANY emails. Once again Thankyou for all of your teams help ,I hope to see Daisy go far with this amazing team!

MOrgan · 24 August 2023

★★★★★ 1/5

Google

Leaving this review on behalf of my father and mother in law who you have currently a house on an auction with.very disappointed with birchell Edwards as this is now the 4th time family's have arranged a visit but not shown up, is there really a viewing arranged ?or just saying there is ? Your telling me if you cannot find the property your trying to view you would just go home and not contact your self's at burchell edwards and ask where is the property!? What might help would be a for sale sign outside the property so that gives people a massive clue as to where the house might be, I find it hard to believe that 4 family's from outside the area have all failed to turn up without notification to you. With the house being up for aution and the quick turn around that this entails you would think that the estate agents would make sure that all potential viewings are definitely going ahead as per arranged and that all potential viewers no exactly where they are supposed to be going and at what time.Either you shape up and do something about this or as soon as the action is over they will be using a different estate agent.

Aaron · 26 January 2024

★★★★★ 1/5

Google

Mid-tier estate agent at best, really. I was dissatisfied that I was mislead over the costs involved with moving house, dissatisfied with their chosen solicitor, and dissatisfied with the overall lack of ‘drive’ or enthusiasm to try and get us a sale… They’ve ultimately rolled over and allowed our buyer to drop out of the sale, with no further potential buyers in the wings… Given up on the idea of moving house now. They haven’t served me really so it’s time to give up. I felt like I’ve done a LOT of the legwork chasing up viewings and potential buyers. Most of the viewings (which we did ourselves with no Rep) felt ‘irrelevant’ - this just wasn’t the property they were looking for, so why did Burchell Edwards point them our way, and not chase genuine potential..? There seem to be a couple of good members of their staff who have been great to deal with but it feels like the firm is trading on their former reputation. My advice is do more homework and maybe choose a different estate agent. Especially do NOT use their solicitors ‘Conveyancing Direct’ (who are in St Leonard’s on Sea, by the way!!).

Edd · 26 January 2024

★★★★★ 1/5

Google

Please be very careful with this SCAM Take a £140 bond, mess me about all week over a property I wanted to rent. this shower have refused to return my bond money.

Paul · 16 November 2025

★★★★★ 5/5

Google

Had a great guy called Noah who walked me through renting a property very quickly and professionally made a stressful time for me and my brother a lot easier so thanks :)

Mitchell · 16 November 2025

★★★★★ 1/5

Trustpilot

Use any other letting agents!

As a former tenant of two years, please do not use this letting agency to rent a property!! If I could have given zero stars, trust me, I would have.Absolutely awful customer service from when we first started to look at properties from Adam and Elyse, who we had to deal with in February 2020. Adam who I believe was the lettings manager at the time, was very rude to our heavily pregnant Sister-In-Law who lived in the area and very kindly said she would view the property on our behalf as we had to go back home to Essex. Elyse never even bothered to turned up to said viewing or even inform our SIL.Elyse seemed to know very little information on a property we first went to view and she just wasn't very helpful in general. We were doing a big move from Essex to Derbyshire and weren't able to view the property we did end up with. We were told a facetime with herself would be done or up-to-date pictures sent over, neither happened even after chasing. We were also told the property would be cleaned beforehand, this ended up being the previous tenant and they must have been blind because the bottles of half empty alcohol, uncooked rice, rubbish and MOULD left in cupboards was an absolute joke.Also Olivia Perchard and Alisya Cowley who we have had the unfortunate pleasure of having to speak to during our time of trying to move from the property and searching for a new one these last few months, has been an experience I don't recommend. From having a home check done by Alisya and saying everything is absolutely fine (I have an email to confirm this), speaking to Olivia as new viewings of the property had to be held and once again having to inform Burchell Edwards that we have a severe case of mould throughout the whole property and being told they'd report this again and to just clean as much as possible before anyone new viewed the property (basically just hide the problem instead of resolving it). We had been reporting everything through their online portal for the last two years, had at least six engineers out that all told us similar repairs needed to be done and never saw any of them again. Now I know it's down to the landlord to accept repairs, but for Olivia to act like that's the first they had ever heard of it when we were due to hand the keys back in less than a month was madness.We also had a leaky immersion heater, no heating and a fence panel down for the last two, almost three weeks we were living in the property. We reported that the immersion heater was leaking on 17/02/22, that a fence panel was down (due to storm Eunice) on 18/02/22 and that we had no heating on 21/02/22. No engineers were sent out before we handed the keys back to the letting agents on 05/03/22. The only contact we had was via text to say that someone would be in touch and we never heard anything again.Olivia and Alisya were just the most incompetent letting agents I have ever spoken to or communicated with via email, especially when it came to trying to view properties with Burchell Edwards or just to find out whether a property took pets. The only time they're hot on your tail to speak to you is when it concerned them and they needed you for something, calling my other half twice a day every day for five days, even though he works full-time and not able to use his phone whilst at work. But not bothering to contact myself when they knew I would be available to speak to.All in all, renting with Burchell Edwards has been a shambles from start to finish and I would highly recommend you steer clear, as they all seem to be very young, severely under trained, unprofessional and lacking any sort of customer service skills.I know I won't ever get a response from Burchell Edwards as they won't care about what one tenant has to say about them. I'm putting this on here in the hopes that anyone thinking about potentially renting from them will read this and use somewhere else instead.

Ellie · 8 September 2022

★★★★★ 1/5

Trustpilot

Stay away from Burchell Edwards and…

Stay away from Burchell Edwards and Ashley Adams!! Also avoid the Nightingale Quarters in Derby to rent, you will be highly disappointed and miss sold a dream. The company were quick to declining us requesting to move our end of tenancy date by a day as we no longer needed the extra day that we originally requested (we gave 3 weeks notice) as this had ‘now all been agreed with third parties and cannot be amended’ but constantly called me and partner the week leading up to our end date, asking if we needed to extend our tenancy for any reason - anything to get extra money from you. They will also send you an unfair end of tenancy report claiming damages that were already in the property when you moved in. Absolute shambles of a company!!

Maddy · 24 April 2025

★★★★★ 5/5

Google

Always on time, excellent customer service. Any day any time you are my favourite Burton letting company. Keep it up, keep going 💪. …

Francis · 26 December 2025

★★★★★ 5/5

Google

Recently rented a property through Burchell Edwards and Daisy was amazing. Kept us informed throughout the process and happy to answer any questions we had.

Estelle · 26 March 2024

★★★★★ 5/5

Trustpilot

In my experience

In my experience, I would highly recommend this estate agents Carl and his team went above and beyond to assist me with the sale of my house, I accepted an offer 3 weeks after the first viewing.Thank you all for a very professional service

Valerie · 30 October 2024

★★★★★ 5/5

Google

I worked with Daisy and Liv at the Burton branch to let my property they were both amazing, quick to respond to any query and my tenants thought they were great too. Highly recommended!

Alison · 24 August 2023

★★★★★ 5/5

Trustpilot

Would like to extend a massive thank…

Would like to extend a massive thank you to the Birchall Edwards team especially Matthew from start to finish the sales team have been very hands-on for attention to detail has been impeccable with added amazing customer service couldn’t be happier there very relatable and go above and beyond I’mVery happy an proud to be a member of the group and I recommend them to everybody To at 10 in all areas Oh and yasser is the best mortgage advisor thank you

Shireen · 1 April 2022

★★★★★ 5/5

Google

Thank you Noah and Daisy.. Great team work. It was a professional and efficient service from start to finish.

Lisa · 24 June 2024

★★★★★ 5/5

Google

Cannot fault this company in helping me find our (hopefully long term) home for me and my family. Quick and fantastic. Thankyou noah and team.

Mel · 26 November 2025

★★★★★ 1/5

Trustpilot

Avoid, avoid,avoid!…

We are absolutely exhausted from dealing with BE and the wider connells group. Nobody in 6 nightmare years has been able to even offer a substandard service. They are literally unable to run the letting operation properly due to blatant incompetence. This is not simply my view but has been proven by the numerous formal complaints that have been upheld.

Donna · 28 October 2025

★★★★★ 5/5

Google

Just wanted to thank the team at Burchell Edwards for all the support and help in sorting my new house move. Special mention to Amber and Caroline as well - I’m sure I’ve been a pain with all the calls and emails But they have patiently guided me through the process. Proper 5 star service.

Tom · 24 August 2020