Trusted Agent profile
★★★★★
509 reviews across 2 platforms
Britannia House, Station Street, Burton-On-Trent DE14 1AN
Burchell Edwards's Burton-On-Trent office at Britannia House is rated 3.6 out of 5 across 509 reviews on two platforms, including 261 Google reviews rated 4.3. The 248 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service again from Emily and…
Excellent service again from Emily and Tom. Very efficient and professional service, they are both very proactive with sourcing new tenants and keep me informed at all stages of the process. Always at the end of the telephone or will call me back if not available. Both Emily and Tom are very personable and approachable and I would not hesitate to use this service but especially Emily and Tom again,
5/5
GoogleCan't thank Jordan enough for her help throughout the process of buying my first home! Helpful and professional from start to finish. Will be highly recommended to any friends/family who are looking to move house in the future.PositiveResponsiveness, Quality, Professionalism
Hello, thank you so much for recommending and taking the time to review our Burton team. We're glad to see Jordan and the team provided a great service. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
5/5
GoogleI can't compliment the staff at Burchell Edwards enough, Chloe and Noah are fantastic!
Thank you for the amazing review! We are thrilled to hear that Chloe and Noah provided excellent service during your time with us. We will make sure to pass on your kind words to them. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotLandlord says you don't need boiler
We were told if we wanted to rent we had to move in within 4 days, we were not allowed to give any notice for the property we are currently in. So we had to take the keys on a monday evening, then couldn't actually see the property until the weekend. The boiler doesn't work, the ceiling in the kitchen is so damp it has fallen through, the kitchen units are damp, the only electrics are the lights and shower, the cooker is unusable. Both Burchell and the landlord have said we don't require a boiler and we don't require electrics to move in, in October. One comment we thought was rather exceptional was "if it was your house you would still have to pay the mortgage, so you still need to pay the rent, even if you can't live there". I've rented for 22 years up and down the country, Burchell Edwards is by far and away the worst experience i have had.
5/5
GoogleThank you to Olivia and daisy for my amazing experience of letting me house. Very efficient and would highly recommend
Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFriendly polite staff whom go above and beyond to help take stress away from selling the home. Its our second time using there services and are as pleased as the first time.massive thank you to Jordan for all your help and support .A lovely lady who has dealt with most of our viewings and queries. Highly recommend them, many thanks again all at burchell edwards .its been a pleasurePositiveQuality, Professionalism
1/5
TrustpilotShocking
The worst agent possible. DO NOT use this agency.Overpriced compared to all local agents, they fixed their price off of an inflated price (confirmed by other agents and RICS afterward).Took 2 weeks to get 4 viewings, no offers.No further viewings in 3 months despite lowering our price.Most importantly they tie you into 3 month exlusivity contract, compared to 1 month elsewhere.Worst of all 90% of the time i called them, no-one answered, and most of the time voicemail full. If that happens to me the vendor, imagine how difficult it is for potential viewers.
5/5
GoogleThanks to Daisy and Olivia for your support. You both are so polite, clarified all my doubts and helpful to let in smoothly. I am Happy in my new Rented home. Burchell Edwards is the right option that I would suggest if you are looking for any rent home in Burton.
5/5
GoogleScott from the Burton on Trent Branch was very professional and straight talking, something I appreciate. He explained really clearly the procedure and fees and even arranged a viewing of a property that had just come onto the market. He was really quick to respond to texts and emails and has efficiently set everything in motion for me. Cannot thank him enough.
5/5
GoogleGreat service and very friendly in helping us during our move back to the UK.. thanks Daisy
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery professional service. Daisy and Olivia were both great and really helpful in sorting out the tenancy throughout.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust want to say the mortgage advisor Naamah Forest was very professional, helped me at every stage of my mortgage application and offer, organized all the relevant needs insurances etc, was on the end of the phone at anytime and very soon I'll be in my dream home. Thank you.
1/5
TrustpilotDo NOT waste your time
Having taken all my details (enough to clone me) I was told a member of staff was on holiday and I would have to take another hour giving my information again. Then that person left I was passed onto a third member. All 3 of them left the company, my concern is that clearly they could take my information. How in the modern world is this possible? Then to be told by the third person they charged for this service. Incredible.
5/5
GoogleDaisy was very professional and made the process quick and easy.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleNaamah was very helpful in showing us lots of mortgage options. The whole process was very seamless and we ended up with a pretty good deal despite the difficult climate. We got fast responses to our emails and calls and we are very happy with the service we received.
1/5
TrustpilotSomeone came over to value our house…
Someone came over to value our house approx two weeks ago. He told us that he'd get back to us with the full report via email asap. My dad has called them several times to ask where this report is, and he's been fobbed off with excuses every time he's called as to why the guy can't come to the phone. Awful company to deal with. Won't be using them again!!!!
1/5
TrustpilotDO NOT USE FOR LETTINGS!!!
DO NOT USE FOR LETTINGS!!!Absolutely rubbish constant changing of staff. No checks done properly, just constant lies about everything. No support whatsoever I was constantly having to chase them, never answered there phone for the two years the fully managed my property which was always left in a state because checks were not done. I still have letters from utility bills coming to me from last year because the agent didn't bother to pass them on. This was fully managed! Could do a better job on my own especially when all they were interested in was raising the fee I paid. Good riddance to them so glad I'm with a better agent.
5/5
TrustpilotVery happy with their service
Ignore the negative reviews, not a clue who they were dealing with! I found Stephen and his team to be polite and very helpful. They kept in constant contact and were happy to answer any questions I had.I'd happily use them again next time I move.
1/5
TrustpilotAVOID THIS COMPANY AT ALL COSTS
I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable.
5/5
GoogleGreat help with everything, the process went quick
Thank you so much for your kind words! We are dedicated to providing efficient and helpful service to all of our customers. We're glad your experience with us was quick and smooth. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotBurchall Edwards Castle Bromwich
The team were brilliant. Emily was amazing, always there to answer our questions and gave us advice. Emily’s knowledge is outstanding. Our flat went on the market and within a week a tenant was in there. Absolutely amazing service. Thank you so much.
1/5
TrustpilotAvoid the Tamworth branch if you are…
Avoid the Tamworth branch if you are thinking of selling your house!They tie you in to a six month contract, they then don’t have any motivation to sell your house. They will not release you from the contract early and the only way to stop the company selling your house is to send them a two week notice to take your house off the market! Then have to wait till your six months is up to try sell your house with some one else… Thanks for nothing Burchell Edward’s
5/5
GoogleDaisy has been amazing, thank you so much for your amazing help
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotEmily & Tom tag team
This was the first time renting a property and I must say that Emily & Tom was highly professional from the beginning to the end of the process.Special thanks to Emily who answered every question I could think of and even the ones I couldn’t. Overall my experience with Burchell Edwards Estate & Letting Agents was outstanding, simple, educational and pleasurable Thanks Guys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Burton-On-Trent office has 509 reviews across two platforms: 261 on Google, 248 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Burchell Edwards is rated 3.6 out of 5 across all 509 reviews, and 4.3 out of 5 on Google from 261 reviews, checked 9 October 2026.
Burchell Edwards, Britannia House, Station Street, Burton-On-Trent DE14 1AN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.