Trusted Agent profile · Burton-On-Trent
★★★★★
509 reviews across 2 platforms
Britannia House, Station Street, Burton-On-Trent, DE14 1AN
Burchell Edwards's office in Burton-On-Trent, at Britannia House, is rated 3.6 out of 5 across 509 reviews on two platforms, including 261 Google reviews rated 4.3.
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotEmily Burchell Edwards Castle Bromwich
Thank you to Emily for your expertise in finding me a new tenants for my propertys. Emily always professional and diligent. I would highly recommend her for any letting queries. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant letThanks Emily🤩🤩
5/5
TrustpilotSuperstar Ladies
Fantastic work from Emily and Eliza at the Castle Brom office, who made a stressful experience of finding a home very easy through lots of communication. Thanks Ladies keep up the good work and all the best for future.
1/5
GoogleThis agency has let me down two times already, they have aranged two appointments with me but with two different houses to view for rent. Then when i check on the website to have a look at the houses they have already been rented out and no one even told me or mentioned anything to me about it, the first time i thought they migh have just forgetten because we are all human, but the second time it was just a lack of responsibility and professionalism, i would never ever contact this agency again, if i see a house listed by this agency i will be avoiding it straight away because they are so unreliable. It Maybe might not be the agencys fault but the staff that work there. At the end of the day people are trying to find somewhere to live and this isnt fair.
5/5
GoogleNaamah, our mortgage advisor, was a wonderful help right from the start of our journey. She talked us through everything we needed to know and answered our questions very promptly! Cannot recommend her enough for a stress free mortgage experience!
Hello Rebecca, thank you for taking the time to leave us your glowing 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRude & unprofessional
Had my property for sale with another agent. Burchell Edwards got in touch with me as they must have seen my house up for sale. They were very pushy, & made me feel very uncomfortable. One of the instances I was called by an overexcitable young sales person. I told him that the nonsense they were talking and the way in which they “sales pitched at me” had put me off the company as a whole. I asked him then and there to not contact me again. They continued over the last few weeks to try to contact me. 3 different phone numbers contacting me at different times, way too frequently for my liking. Very intrusive and annoying. I was ignoring their calls and answerphone messages, they just wouldn’t take the hint. Just ended up ringing back to tell them to stop calling. & ended up having a row with a guy who was extremely rude and very unprofessional. Needless to say, moving forward, I’ll never go anywhere near this company.
1/5
TrustpilotAvoid rude and unprofessional !!!!!
As a landlord I found them unprofessional and very rude, not calling me back, not passing on messages from my tenants and then once you do get through to someone they either do not know what they are doing or they are very, very rude. Once I decided to take my properties else where I was told with an attitude, I have to give 6 months notice to leave ! They have also sold me services that were very bad like a Zero Deposit scheme and the tenant reviews just say N/A on most of the questions !
5/5
GoogleExcellent service by the team. I dealt with Amber Harris and she was great throughout the whole process. Thank you very much.
Hello, thank you so much for taking the time to review our Burchell Edwards team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
1/5
TrustpilotContempt and lack of care for the buyer
I don't know if this is indicative of real estate agents in general, but the lack of due diligence done on a vendor meant we were seriously disappointed twice. First time vendor pulled out. Same seller then came back to us through Burchell Edwards (Burton on Trent) to ask if we were still interested. They had changed their mind. They then failed to instruct their solicitor for nearly a month even though it was meant to be a quick cash sale. Burchell said they're not responsible for what the seller claims. They have ignored my email since and knowing the vendor messed us about twice (we lost vast amounts of money), they now continue to sell the property after we pulled out due to lack of action. This is totally contemptuous and shows a complete lack of care and respect for the buyer.
1/5
TrustpilotAppalling service and that's a…
Appalling service and that's a compliment. They never answer the phone or return calls. Gave them my house to sell but they failed on everything. Took weeks to arrange photographs then lost them for weeks. Waited weeks for a sale board to be told we had refused it (never did). Told me the property was live on the net, had to go to the shop to find they had forgotten to upload it. Missed loads of detail about the property which I had to point out. NEVER ANSWER THE PHONE. Guys if you don't answer when I call, you're not answering potential buyers either. Decided to cancel the contract as it wasn't fit for purpose. Except, they have messed around and dragged it out. They (Carl especially) us a total waste of time Avoid this company if you want to sell your house
1/5
GoogleFar too slow Its been over a month and I'm still not on the market. It took my partners agent 7 days.
Hi Gareth, Thank you for your feedback. I'm sorry to hear about your experience and the delay you've encountered. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotSelling your home? Go elsewhere!
Selling your home? Go elsewhere!!!
5/5
GoogleDaisy was great throughout the whole procedure and very helpful. Would definitely recommend Burchell Edwards to anyone that prefers a service that goes above and beyond for their customers.
5/5
TrustpilotFirst time renting
Myself and my partner have just rented out first house through burchell edwards with the help of Bryani she was very kind and helpful throughout the whole process and definitely made a stressful experience way less stressful!! Thank you Bryani
5/5
GoogleExcellent in service
Hello Johnson Oluwakemi, Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our service excellent. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotABsolute shambles from start to finish…
ABsolute shambles from start to finish as a potential buyer. Went to view a property they were selling in Chelmsley (an area I know well and that has a number of roads that are non-standard construction). I arrive at the viewing to be `welcomed` by the least enthusiastic sales person I have ever met. Grunted a greeting at me and barely opened the door for me to view. 'Is the property standard construction?' I ask. 'Yes, it is', says grunty. I like the property and make an offer to be told the next day that, actually, now he has double checked the property is non-standard construction and unmortgagable! That's OK, I say, I've got £100k lying around doing nothing so why don't we use that. NOT! Must be licence to print money at the moment being an estate agent if this is anything to go by. When I asked why they don't tell potential buyers the status of the property from the outset he then blamed it on the poor little old guy who is selling the property saying that he didn't want to put people off! Disgraceful service from start to finish.
5/5
GoogleI would like to thank the fantastic lettings team. Me and my partner have never rented before, any questions we had were never to much to ask. From putting our deposit down to getting the keys to our first home together they were excellent. Everything went a quickly and smoothly as we wished.
5/5
TrustpilotBurchell Edwards Castle Bromwich
Burchell Edwards Castle Bromwich were friendly and very efficient. Several viewings were arranged and a buyer found quickly.The follow-up service from Tamworth was very professional.
5/5
GoogleJust rented a property through the Burton on Trent branch both Olivia and Daisy made it all stress free and were extremely helpful and professional
1/5
TrustpilotNightmare after nightmare
Nightmare after nightmare ! Didn’t learn the first time ! I can’t wait to leave them ! They cannot manage anything sadly . They promised 3 checks and I have 1 ! I have to rent house whilst looking after my mum who is palliative and I am taking care of her . After explaining the reason for a decrease in the management fee , I was Shocked how I got an email from Amanda digging that it was obviously going to affect me loosing out on 87p per day ! Anyone who has read the email all took it alot worse than I did ! Landlords beware ! Sweet talk you into it but then that’s it !
5/5
GoogleDidn't end up using for our house sale/buy, but impressed with all we dealt with. Honest, helpful and especially have to mention Naamah who did everything she could to secure our business for the mortgage side. Very close to getting us but in the end it was a decision to stay where we were. But seriously considered it, not a rejection as just a choice to not change. All the best to all going forward.
1/5
TrustpilotExtremely poor service
Extremely poor service, misleading communication and rent chasing after termination.
1/5
TrustpilotLies and Manipulation
This is a message to tenant's. Please go elsewhere, find a different house. If MOLLY has done your viewing run a mile. She lies, says things are included in the tenency that aren’t then denies it once you are in the house. ALEXANDRA - Uses annual leave for her excuse to not replying constantly. To my record she was off 3 weeks in November and 2 weeks in December. She lies, she gaslights, she has no intention of responding to you. She ignores complaints, enquiries and request to escalate above her. She does not respond to senior staff at Connells or Burchell Edwards. And has even suggested to me that there is no management above her to complain to as she is the letting agent. This is after telling me she had requested the area management gets in touch with me…….three months later and after more request to escalate my complaint Adam gets in touch. Clueless of the situation. ADAM CLIFF - Area Manager constantly searching for excuses for his staff’s mismanagement and lies. Seems to spend his time trying to de value and dismiss my complaints rather than resolving them. He told me Molly and Alexandra denied telling me certain things were included. And that it was my word against theirs. Sent him emails as proof which he has ignored. And continues his argumentative and dismissive style of communication daily. This could have been solved months ago but Burchell Edwards culture seems to be a manipulation and delay response approach. This is nurtured from middle management down to apprentice. Landlords please give your tenants a chance and stay away from this company. Tenants have little choice what letting agent they end up with. Also it would seem that we are in a managed property that has been completely mismanaged by Burchell Edwards and they are passing the responsibility on to the landlord costing her a fortune. PLEASE GIVE THIS COMPANY A MISS if you do end up going with them my advice would be to communicate only in writing so there is a paper trail. Don’t ask question on the viewing ask them via email afterwards so you have answers in writing.
1/5
TrustpilotAbsolutely Shocking company who done…
Absolutely Shocking company who done EICR report .We gave the our house to estate to rent out. Which needed EICR report so Burchell Edwards (Mansfield) who Hired electrician (B&P Electrical Installation Ltd) through Vibrant energy who quoted £1100 for the repair to pass the EICR.Then found out Electrician only quoted £649 for repair but Burchell Edward and Vibrant Energy added their commissionmore than 60%.But the fun fact was that the property didn't require much repair at all. The New EICR and repair was done only for £120.
5/5
TrustpilotHannah was amazing at letting our property
We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Burton-On-Trent office has 509 reviews across two platforms: 261 on Google, 248 on Trustpilot (across the whole business).
Burchell Edwards Burton-On-Trent is rated 3.6 out of 5 across all 509 reviews, and 4.3 out of 5 on Google from 261 reviews.
Burchell Edwards Burton-On-Trent, Britannia House, Station Street, Burton-On-Trent, DE14 1AN.
