Burchell Edwards reviews

★★★★★ 1/5

Trustpilot

Totally incompetent branch Castle Brom

Totally incompetent branch Castle Brom, would not recommend this company. They have no idea about selling properties everything is guess work incorrect house description no apology just send me what needs amending ? Really isn’t that there job ? Rude when you tell them they have input incorrect information. Not worth the stress go elsewhere.

DAWN · 30 June 2026

★★★★★ 1/5

Google

Atrocious!!! Awful experience with this company and even more so with the solicitors they use, who are called 'Conveyancing Direct'. From my recent experience, which lasted approximately 7 weeks longer than it should of done, I would never use Burchell Edwards ever again. Even though I didn't use Conveyancing Direct directly, thank god, from my experience I wouldn't want to be in a chain if any party involved were using Conveyancing Direct as solicitors. Read the reviews of Conveyancing Direct. Issues I had with Burchell Edwards, 1. I got talked into paying for searches up front, I was told it would speed things up. It doesn't speed things up at all. You would be better choosing your own solicitors and letting them add initial searches onto your final bill. You may then have a chance of getting your money back if the chain breaks down and the sale or purchase falls through. These people are just after making commission off you, don't get fooled. 2. The sales rep in branch tried to get me to use 'Conveyancing Direct', I was told that my solicitors 'Premier Property Lawyers were the worst around. Premier Property Lawyers turned out to be absolutely brilliant. Conveyancing Direct were absolutely awful and their slow work nearly collapsed the chain. 3. Burchell Edwards lost 2 letters in the post. Only a few documents need to be sent by post, yet they send them by 1st class stamps. And somehow lost 2 letters from the person I was buying from. The Burchell Edwards after sales team tried to tell me 1st class letters can take up to 5 days to be delivered!! I have never lost a letter or parcel in 25 years. So the person I was buying from would be paying Burchell Edwards in the region of up to £3000 in sales fees, marketing and commission. Yet out of that money they cant afford to send a few letters by recorded delivery and end up losing 2 letters. The second letter they lost affected me in the middle of the chain, it delayed an already delayed process by a further 10 days. Could of collapsed the chain. Issues I had with Conveyancing Direct, the person I brought from used these solicitors not me. But as I was in direct communication with the person I was buying from, it showed just how awful they are and confirmed the other reviews on the internet about them. 1. Forgot to reply to an enquiry raised by my solicitor. Delayed the process by approximately 7 weeks. 2. Lied about my solicitor raising the enquiry, they told the person I was buying from that the enquiry was only raised in early January. Yet I had written evidence it was raised in the middle of November. 3. Kept telling the person I was buying from not to ring!! Cant ring your own solicitor that your paying for!! 4. Wouldn't respond to my solicitor. 5. Slow to act on everything. I would highly recommend using Purple Bricks, was very good and easy, saved me £2500 in commission. I would highly recommend using Premier Property Lawyers, were very good.

Home · 24 August 2020

★★★★★ 4/5

Google

It has been up and down with Burchell Edwards as a 8 month journey so I can't give it 5 stars but If I could give an individual 5 starts Jordan Mann would certainly get top marks! She wasn't actually assigned to my sale but she kept me up to date when she could and called me to just check in when it was all getting a bit much! She helped me with the items I didn't want to take and was so responsive - Jordan told me she only started in August but it was like she had been there longer she was brilliant and is an absolute asset to the Burton office - my experience would have been very different with out her! - Thank you Jordan!

Amy · 24 August 2020

★★★★★ 5/5

Google

Daisy was amazing in finding and securing a property rental for me and my family and continuous communication ensuring every step of the process went smoothly. Olivia followed up when Daisy was out of the office and Caitlin on the maintenance Team has also been very good. Will definitely use Burchell Edwards again. Many thanks Nichola Steyn

Nicky · 24 August 2023

★★★★★ 1/5

Google

I am so discussed the way how we were treated. First time buyers please please avoid this place. Lorna has been given my partner payslips to pass it in to the mortgage advice which we did not meet in person so what this “fantastic” woman did she holder back half of the documents to sell the house behind our back within 1 day. How good is that to destroyed our dream. They so many orientated, they don't see people and individuals they see pounds. Waist of time, effort and money. Not dispersing even a one star !!!!!!

Dee · 25 August 2019

★★★★★ 5/5

Google

Burchell Edwards Burton office has rented out my property for the last 4 years. When ever the tenants leaves or when I had issues in regards to property management, Olivia and the team from Burchell Burton office has promptly resolved it. I really wish the property management is always done via their Burton office.

Waqar · 24 August 2023

★★★★★ 5/5

Google

Me and my partner have recently moved into or first flat together. Daisy has been absolutely amazing from the start and the show around to the very end both her and Noah have been incredibly helpful and professional! Cant recommend them enough!

Kelsey · 25 April 2024

★★★★★ 5/5

Google

Daisy and the Burchell Edwards team have been amazing, she sorted us a viewing really quickly and just been a massive help through out the whole process, as someone who is renting for the first time we really got the best agent ,updating us …

Olivia · 16 November 2025

★★★★★ 1/5

Trustpilot

Avoid them with all costs.

Avoid them with all costs.As a landlord I can say they are the worst agency. Would never use them again.I gave them 2 flats for rental. Had problems with both of them, both times.They only know how to take off your money but will not take care of your property.One of the flats had all bathroom tiles broken, had to change half of the kitchen that was brand new before giving them the flat.Did not even received the deposit.. They said (there is nothing we can do as we forgot to take dated photos before renting the flat).So.. after puting it together.. I paid more for fixings then I reiceived from rent.. Really bad customer service. Even made a complaint few months ago.. and nobody answered or called me back regarding it.

Bogdan · 6 November 2023

★★★★★ 1/5

Google

Someone came over to value our house approx two weeks ago. He told us that he'd get back to us with the full report via email asap. My dad has called them several times to ask where this report is, and he's been fobbed off with excuses every time he's called as to why the guy can't come to the phone. Awful company to deal with. Won't be using them again!!!!

Lauren · 22 December 2024

★★★★★ 4/5

Google

Burchell Edwards in Burton is quite difficult to get into contact with if you're renting - that's why they lost a star. Luckily me and my husband qualified for a mortgage really quickly and the sales team are really on point with your needs. I spoke to Amber about viewing a property and after asking about what we're looking for in a property, Amber recommended and booked us in to view a house which wasn't on the market yet! She also booked me in to see their onsite mortgage adviser Naamah who was very transparent and informative about the whole mortgage process. I really recommend their sales team to get you on your way or give you a helping hand.

Danielle · 24 August 2023

★★★★★ 5/5

Google

I couldn’t be happier and more appreciative of the amount of support and help I have received from the staff at Burchell Edwards Burton branch. Jade and Billie who are 2 of the staff I have been in contact with are so lovely and welcoming. Amber has been absolutely fantastic and has been on hand ready to guide me through the process of selling my house every step of the way. Her professionalism, friendliness, knowledge and amazing level support has been the reason why I have been stress free throughout this process and I couldn’t of done it without her. Such an amazing team and I wouldn’t go anywhere else. 10/10 would recommend to anyone. Thankyou!

Jasmine · 24 August 2023

★★★★★ 5/5

Google

Absolutely cannot fault the Burton office, found our dream home, viewed within hours of it being online, just 40mins after my initial enquiry. Olivia, Reece and Alysia were fantastic, kept us informed all the way through. Loads of professional contact and information. Even a moving in gift hamper. House is wonderful and was spotless when we moved in. Wouldn't hesitate to recommend this office. Positive experience from start to finish and the staff are all wonderful. Thanks team, we love our new home!!

Ali · 24 August 2023

★★★★★ 1/5

Trustpilot

My experience with Burchell Edwards'… Appalling and unprofessional

My experience with Burchell Edwards' fully managed service has been nothing short of appalling. What should have been a straightforward property management service became a constant cycle of mistakes, poor communication and repeated incompetence that consumed countless hours of my time.

M · 30 July 2026

★★★★★ 1/5

Google

We are absolutely exhausted from dealing with BE and the wider connells group. Nobody in 6 nightmare years has been able to even offer a substandard service. They are literally unable to run the letting operation properly due to blatant …

Donna · 16 November 2025

★★★★★ 5/5

Google

One of the best estate agency in Burton with highly professional and respectful agents…. Big shout out to Noah ! He made everything easy for us.

Jibin · 11 October 2024

★★★★★ 5/5

Trustpilot

To Jason Smith

To,Jason SmithMortage Service ManagerBurchell EdwardsI wanted to take a moment to express my deepest appreciation for the outstanding services you provided in arranging my mortgage. From the very beginning, you demonstrated an exceptional level of knowledge, professionalism, and dedication that truly set you apart.Your expertise in the mortgage industry was evident in every step of the process. You took the time to understand my financial situation, goals, and preferences, ensuring that you found the perfect mortgage solution for me. Your ability to navigate through the complex world of mortgage options and explain them to me in a clear and concise manner was truly commendable.I was particularly impressed with your attention to detail and the level of personalized service you offered. You went above and beyond to secure the most favorable terms and rates for my mortgage, working tirelessly to ensure that every aspect of the transaction was handled seamlessly. Your prompt responses, open communication, and willingness to address any concerns or questions I had made me feel confident and supported throughout the entire process.Thanks to your exceptional efforts, I am now a proud homeowner, and I couldn't be happier with the outcome. Your commitment to excellence and your genuine desire to help your clients achieve their dreams is truly commendable. I will not hesitate to recommend your services to anyone in need of a mortgage broker.Once again, thank you for your outstanding work and for making the mortgage process a smooth and stress-free experience. You have truly exceeded my expectations, and I am grateful for your professionalism, expertise, and unwavering dedication to your clients.Warmest regards,Dr. J.Qurashi

Jahanzeeb · 19 July 2023

★★★★★ 5/5

Google

Could not fault the service from the Burchell Edwards Burton Branch, the new property was firstly purchased thru Burchell Edwards, very smooth process. Then the property was offered up for rental by Burchell Edwards, Olivia and Daisy went the extra mile to fine tenants and get them in to the property within a 2-week period of completion. Would recommend Burchell Edwards for both sales and rental. Olivia and Daisy make a good team, full marks to both.

John · 24 August 2023

★★★★★ 5/5

Google

Thank you Burchell Edwards for making buying my first property alone a lot easier, everything explained along the way, all in simple terms! With a special thanks to Naamah & Amber for going above & beyond 😁 …

Kay · 25 February 2024

★★★★★ 1/5

Google

Would give zero stars if I could If you value your sanity and your free time then stay well clear, after 6 years of paying for a ‘fully managed’ service and having to manage them, NO MORE! …

Kelvin · 16 November 2025

★★★★★ 2/5

Google

Can't fault these guys for their mortgage services, they are very good. After that however they are totally clueless. Somehow they know less about the progress of a sale than you and will ask YOU for updates instead of vice versa. I'm trying to buy and rather than telling me what the holdup with the seller is they ask me if anything has progressed. I am a month past the original exchange date and still feel in limbo. My experience here started off well but just went downhill from there unfortunately.

Jawad · 18 August 2025

★★★★★ 5/5

Google

My experience with Daisy and Olivia was great and smooth. They are nice people to rely on when it comes to rentals. I will refer my friends who need an apartment or house to rent. I give you both 100%

Uche · 27 December 2023

★★★★★ 5/5

Google

Fantastic Experience! Very grateful to Naamah Forest and her team for helping me to secure my first house! Naamah person centred approach, alongside her expert knowledge, made this whole process seamless and hassle-free. I would highly recommend!

Kasia · 25 February 2024

★★★★★ 5/5

Google

I’ve had a really good experience with Burchell Edwards, they helped me to sort out a house to rent within a week ! Thanks to lovely Noah and Chloe for helping me with everything

Nicole · 26 December 2025