Trusted Agent profile · Burton-On-Trent
★★★★★
537 reviews across 2 platforms
Britannia House, Station Street, Burton-On-Trent, DE14 1AN
Burchell Edwards's office in Burton-On-Trent, at Britannia House, is rated 3.6 out of 5 across 537 reviews on two platforms, including 290 Google reviews rated 4.3.
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleI have recently used Burchell Edward’s to let my property. Olivia and Daisy have been fantastic, guiding me through the process, supporting with organising tradesmen when needed and finding tenants very quickly! Communication has been fantastic and they have made the whole process a lot easier. Would highly recommend.
5/5
TrustpilotGreat service
I found a property to let through Burchell Edwards. I had Lisa throughout the process who was efficient, timely and honest throughout the entire time. Any query or concern Lisa always contacted me to reassure and let me know exactly what was going on. Upon collection of keys Lisa also ensured all health and safety guidelines were adhered to. Excellence service and I’d recommend to anyone. Thank you again Lisa :)
5/5
TrustpilotThank you to Emily & Tom for all your…
Thank you to Emily & Tom for all your hard work Good communication, very professional
5/5
Googlethank you so much to daisy,youve really helped me and my mom on our new start.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnethical treatment
Unprofessional, unethical and extremely pushy. I have never had an experience like this before where the agent and the vendor wanted to dictate to my partner and I whose services we could use in terms of an advisor. Withdrew our offer as we found a better place, but I would not recommend BE at all. Steer well clear. They make you feel as if you owe them something! Awful experience!
5/5
TrustpilotThanks to Amee and a team in Castle…
Thanks to Amee and a team in Castle Bromwich branch. Very professional and helpful.
4/5
TrustpilotI am a professional landlord & moved…
I am a professional landlord & moved over to Burchell Edwards (B.E. ) Some five years ago. I have completed numerous Lettings through B.E. & always found Emily to be extremely competent. Since Christmas 2023 we have completed on three new tenancies ( most recent 25.06.23) and all went smoothly.
2/5
GoogleAsked to view a property which was dealt with quickly & efficiently. However when came to make an offer felt was not taken seriously, wanted proof of affordability even though sent all relevant documentation. Told in no uncertain terms MUST use their mortgage advisor even though already have mortgage in place. Shame as nice property. But there's always another one & not being dictated to.NegativeResponsiveness
1/5
TrustpilotPushy salesman only willing to progress…
Pushy salesman only willing to progress your offer if you use their in house mortgage broker which are no cheaper than a comparison site but charge you £600 for the privaledge. I would never use these to market my house, they get more commission from selling a buyer a mortgage than the sale of your property. They do not act in the best interests of the seller.
1/5
GoogleExtremely poor customer care. People on the phone in the Burton branch have been awful.... Very rude. For this reason I don't want to call them any more so opt to leave emails. Surprise surprise they're completely unresponsive. Avoid.
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards branch was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
1/5
TrustpilotI can’t believe they have charged…
I can’t believe they have charged almost £300 just to renew with my previous tenant ! They are expensive for their maintenance so don’t go there. Plenty more companies out there ! I can’t wait till my contract finishes with them ! Useless and full of lies !
5/5
GoogleOlivia and Daisy in the Burton Rentals team have been a dream to work with! All questions were answered super quickly and they were always so helpful! They helped make the stress of moving house a lot less stressful so thank you both so much☺️
5/5
GoogleGreat service from daisy,helped us through the whole process thank you!
Thank you for your wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe worst service
The worst service. Especially the Burton branch . After giving my details they didn’t even bother to reply to my emails anymore. Disgusting behaviour.
5/5
TrustpilotReceived Excellent service from Emily
Received Excellent service from Emily. Thomas was good as well.
5/5
GoogleWe were looking urgently for a house and Olivia with Daisy really helped us finding one lovely house really quick. I can say they are professional and we really appreciate the effort . Thank you kindly for your help . 😁 …
4/5
TrustpilotFriendly Service
All staff were very friendly, helpful and efficient in finding a buyer for my house. I would highly recommend.
5/5
GoogleGreat friendly service, professional approach, would highly recommend to use for sales and rental. Thank you Amber and Jonathon!
5/5
GoogleCaroline (mortgage advisor/broker) helped me with my mortgage for the house I'm currently in the process of buying and she was brilliant. This company is more expensive than its competition with regards to mortgage advice/brokerage, but Caroline at this branch is really good and paying extra was worth it. Also, it's my understanding that paying once gets you discounts in future mortgage applications you get through them.
5/5
GoogleVery good experience throughout the renting out procedure
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery tentative consultant .
Very tentative consultant .. Emily was fabulous ..helpful informative. Would recommend the company on this basis.MaggieSutton Coldfield
5/5
GoogleWe were looked after by Reece and he couldn’t have been more helpful and patient. He kept in contact with us and always let us know any updates regarding the property. Thankyou so much Reece and Burchell Edwards for everything :)
5/5
GoogleExcellent assistance from Olivia Perchard and Daisy Winwood my move was made a lot less stressful because of the assistance of these two young ladies and a good source of information for me being a new tenant . Big thankyou ladies
5/5
GoogleVery Happy with the service I have received. Always on hand to answer my many and varied queries. We signed the contract very quickly, and my parents really like the flat Thank you for all your help and assistance Daisy .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
