Trusted Agent profile · Burton-On-Trent
★★★★★
507 reviews across 2 platforms
Britannia House, Station Street, Burton-On-Trent, DE14 1AN
Burchell Edwards's office in Burton-On-Trent, at Britannia House, is rated 3.6 out of 5 across 507 reviews on two platforms, including 261 Google reviews rated 4.3.
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
1/5
GoogleWord of warning these people never contact you even though you call then non stop for a viewing of a property, they never keep you in the loop about anything you have to find out whats happening by yourself, a ridicules estate agents!!! Never trust and never use
5/5
GoogleHad a great experience with the team at Burton. Had no idea what to do as a first buyer but the guys over there gave me all of the advice i needed and i now am the proud owner of my own home thanks to them. Couldn't thank them enough, would highly recommend to everyone.
5/5
TrustpilotGreat service from Tom and Emily at the…
Great service from Tom and Emily at the Castle Bromwich branch. We had been looking to rent somewhere new for almost a year and this was the first really good experience we had. Communication was brilliant and everything was done in a timely manor. We’re now happily settled in our new home.
1/5
TrustpilotIncompetent
Be warned, for such a large company they are totally incompetent. Currently going through a GDPR complaint due to their lack of care. Seems to be a problem in lots of branches so obviously a company issue not just with the branch we dealt with.
1/5
TrustpilotExtremely poor service
Extremely poor service, complete incompetence, felt blackmailed in to using their services otherwise they wouldn’t submit my offer, never returned any calls, 2 weeks on going and I still haven’t been updated if the property is mine or not, will pull out just based on there lack of service- avoid at all costs !!!
5/5
GoogleOlivia and Daisy have been amazing in assisting me to let a property. I would highly recommend this agency as they made it a very easy experience for me
1/5
TrustpilotCastle Bromwich avoid !
My opinion has changed since 2019, rude and unprofessional. Seems to have a high turn over of staff and the staff that are there can be rude and unprofessional.
5/5
TrustpilotLaura Needham @ Mansfield Branch
Laura Needham acted as my mortgage advisor, she was so patient and helpful and was there to answer any questions or concerns I had. I’m so glad I decided use her services and wouldn’t hesitate to recommend to anyone. Truly a pleasure! Thanks so much for your help Laura!
1/5
TrustpilotApalling service
Apalling service. Slow, never returned messages. Seemed completely uninterested. Went with online estate agency instead who are a third of the cost and hugely more professional and have got more viewings in 2 weeks thank burchell edwards got in 6 months. I cant understand how estate agents expect to survive when they offer such poor service.
5/5
TrustpilotEmily & Tom
Emily & Tom have been fantastic to help me and my family move into a rented property, the checks were passed very very quickly, made life a lot easier thanks to there excellent service they both provide, would very highly recommend.
5/5
GoogleI used many agencies in last 10 years due to my property investments. And Burchell Edwards is one of the best. I have impression that They work for me - not for themself, which is unusual in estate agency (I was buyer and seller and I had similar experience in both cases).
5/5
TrustpilotFrom start to finish (getting our key)
From start to finish (getting our keys) we had the lovely Bryony helping us out all the way through it. We finally got our keys and are moving into our home! Absolutely brilliant service. Couldn't be happier!
5/5
GoogleThey have assisted me in finding tenants on two occasions now and the team is extremely professional and reliable
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleAll the team we’re amazing and helped me move as quickly as possible even though we faced some obstacles, I appreciate everything they have done
5/5
GoogleA superb rental agency, all the legal steps seem very easy to go through because Reece Steadman helped me a lot. I recommend with confidence
5/5
TrustpilotWe recently rented out our property…
We recently rented out our property with Emily and Tom at Burchell Edwards, Castle Bromwich, fully managed. From the moment we contacted them, they were extremely professional and soon found great tenants without any hassle. Would highly recommend their services.
5/5
TrustpilotVery friendly
Very friendly, informative & all round outstanding advice & help by Chris in the Tamworth branch. Thank you very much & highly recommended.
5/5
GoogleHad a great service from Olivia. Needed 2 different rentals in a short space if time and one was needed that permitted dogs. She came through both times. I'm still in my rental. Great service
5/5
GoogleBrilliant service! Needed a properly to rent quickly after a relocation and was nervous about dealing with an estate agent I’d never used, I needn’t have worried, Adam looked after me and was very knowledgeable which put me at ease immediately. I Would definitely recommend him and his team.
5/5
GoogleAbsolutely amazing service from the two lovely girls daisy and Olivia, they helped me and the family and I couldn't be more grateful!
1/5
TrustpilotTotally incompetent- useless shysters AVOID
Totally incompetent- useless shysters, Stephen asked us to contribute a £500 bonus to staff to get a better price for our house- absolute scum.
1/5
TrustpilotSpoke to young person on 0121 369
Spoke to young person on 0121 369 - - - - today. About house for sale on their books. Please employ better customer service representative not just sell sell sell ect. Didn't seem they had much customer service training won't deal with them in future
5/5
TrustpilotThanks Jack P
Myself and my partner - experienced fantastic service from Jack, during our search for our first home. He was super attentive with a caring approach. Top service and a lovely young man
5/5
GoogleDaisy and Olivia have helped us let our property in no time at all and have been extremely helpful along the way.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Burton-On-Trent office has 507 reviews across two platforms: 261 on Google, 246 on Trustpilot (across the whole business).
Burchell Edwards Burton-On-Trent is rated 3.6 out of 5 across all 507 reviews, and 4.3 out of 5 on Google from 261 reviews.
Burchell Edwards Burton-On-Trent, Britannia House, Station Street, Burton-On-Trent, DE14 1AN.
