Trusted Agent profile · Burnley
★★★★★
880 reviews across 2 platforms
21 Manchester Road, Burnley, BB11 1HG
Keenans Estate Agents's office in Burnley, at 21 Manchester Road, is rated 4.3 out of 5 across 880 reviews on two platforms, including 379 Google reviews rated 4.3.
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
5/5
GoogleLucie has been excellent since taking over as my property manager earlier this year. She’s knowledgeable, responsive and generally very easy to liaise with. She’s handled all requests in a timely and efficient manner, and generally made my …
5/5
GoogleMy husband and I were shown around a property in Barnoldswick by Hayden. He was so professional and had a lot of knowledge about the area and general purchasing a house despite his young age. He even took the time to show us both other properties that Keenans-estateagents.co.uk had on their website. In the past when viewing properties, the agent has literally either been texting away on his own phone or just generally not bothered. It was so refreshing to have someone take a real interest in our needs.Thank you Hayden and thank you Keenans for employing such a fine young man who represented your company so well. He is a credit to you.
5/5
TrustpilotFANTASTIC SELLING EXPERIENCE
FANTASTIC EXPERIENCE from start to finish. I listed my house for sale with Keenans (Accrington) and successfully sold it within a few weeks, having been on sale with another local agent prior who were not working to sell it at all.
Thank you so much for taking the time to share such an incredible review. We’re absolutely delighted to hear that your selling journey with our Accrington team was such a positive one from start to finish. It’s been a pleasure acting on your behalf, and if you ever decide to make a move again in the future, we’ll be here and ready to help.
5/5
GoogleAfter an unsuccessful attempt at a sale on our property in Barrowford with very few viewings with another local agent, we decided to market the property with Keenans. Following improved sales particulars, super photographs and a video, we welcomed many prospective buyers. The team that dealt with us at Keenans were always very professional, efficient and friendly throughout. The whole process ran smoothly from start to finish. They did a great job especially Jack, Sam and Chloe at the Burnley branch and i wouldn’t hesitate to recommend and/or use them again. Thank you.
5/5
Trustpilot5 Star Property Manager
As a property owner I cannot speak highly enough of Kerris Gardiner at Keenans who has been fantastic both with communication, response time and support. She has definitely been a hugely positive impact on my very first landlord/agent experience.
Thank you so much for your wonderful review, Alba. We're always happy to help in the future.
5/5
GoogleI used Keenan’s recently for a property I was selling, the service was top notch, Chloe was brilliant she was very efficient, the marketing material was brilliant from the photos to the video showing the key points of the property! I would highly recommend using this agent for buying and selling your property.
Thanks Philip for your kind words. We are glad to hear you enjoyed our five star service
5/5
TrustpilotNikki & the Keenans team were…
Nikki & the Keenans team were supportive & helpful in helping me sell my property. Thank u v much, Team Keenans
Thank you Malcolm!
4/5
TrustpilotAlthough the sale has not been…
Although the sale has not been completed yet I just wanted to thank Molly in the Burnley branch for always keeping me updated. Molly always answers my emails promptly and helps solve any queries I have and is always eager to help.
5/5
TrustpilotBoth bought and sold a home with…
Both bought and sold a home with Keenan’s using the Clitheroe branch. faultless from start to finish, Richard dealt with both properties and nothing was too much - extremely knowledgable and accommodating for viewings and property information.
This is wonderful to read, thank you!
5/5
GoogleJames is an amazing host! He is warm, welcoming and very knowledgeable of the properties we have viewed. The properties are clean and well maintained with great variety.
5/5
GoogleKeenan has been an amazing estate agent to work with especially Sam Riley and Harry from the firm, who have helped me and guided me through the process to getting my property. No request was too small or big, they were always happy to answer any queries and work around with myself. Truly amazed with their service and their attitude to helping myself and others purchase their property.
5/5
TrustpilotNikki winstanly was professional an…
Nikki winstanly was professional an very impressive with her attitude to work,she went above an beyond to do rverything she could for our family
Thank you so much for sharing your lovely feedback. We’re delighted to hear how well Nikki supported you and your family. Her professionalism, dedication and willingness to go above and beyond are exactly what we strive for, and it’s wonderful to know her hard work made such a positive difference to your experience.
5/5
TrustpilotI cannot recommend Keenans Letting…
I cannot recommend Keenans Letting Agency highly enough. From start to finish, the entire process was handled with professionalism, efficiency, and genuine care. The team were always responsive, helpful, and willing to go the extra mile to ensure everything ran smoothly.
5/5
TrustpilotFive Star Estate Agents!
Efficient, organised and a professional Estate Agents!There are some negative reviews on here, but I have nothing but praise for Keenans Estate Agents especially Simon from the Swinton branch. From start to finish Simon from Swinton has been absolutely fabulous! He is efficient, organised and very professional throughout. I would not hesitate to recommend Keenan’s or Simon! Thank you Simon and Keenan’s!! Our sale was so stress free from start to finish! ⭐️⭐️⭐️⭐️⭐️
Thank you for your kind words Mark
5/5
GoogleI put my house up for sale with Keenans Estate Agents in Burnley a few weeks ago. I dealt with Mr James Morley he explained the procedure and how they will market my property. Within a few weeks my property was sold for asking price and with no stress, Mr James Morley did a great job and showed professionalism to a high standard thank you James and Keenans. best regards keiron buckland
5/5
TrustpilotKeenan’s Burnley Office
We used Keenan’s Burnley office to sell a bungalow that was our parents home
Thank you for taking the time to leave such a thoughtful review. We’re so pleased that Madison’s proactive, reassuring approach made the process more manageable, particularly after the first buyer withdrew, and that Molly continued to support you with professionalism and understanding once the sale was agreed. Your kind words mean a great deal, and we’ll be sure to share them with both Madison and Molly. Thank you, again.
1/5
TrustpilotDon’t do it
Lorraine is pushy encouraging you to go ahead when everything isn’t in place yet, you feel pushed into it and not secure, doesn’t care about anyone aslong as she gets the money.
5/5
GoogleWe had a fantastic experience with Keenan’s while shopping for our first home! Both Harry and Jack who helped us were incredibly helpful, professional and happily ready to answer any questions we had. They understood our situation and offered the best advice and support throughout, while keeping our best interests at heart. We couldn’t be happier with the service and would highly recommend Keenan’s. Thank you!
1/5
TrustpilotMore interested in their image than selling properties
We chose Keenans Rawtenstall to sell our house primarily because of their competitive fees. Looking back, I wish I had done more research beforehand.
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry to hear that you left the process feeling disappointed, and we appreciate the opportunity to respond. We’re particularly concerned to read this, as none of this was mentioned when you recently came into the office, we would have loved the opportunity to discuss this in person. In terms of activity, our records show that we arranged and conducted seven viewings during your time on the market, and we also secured an offer for your property. We do want to reassure you that interest was generated and followed up promptly. We were also surprised to hear that a potential viewer struggled to reach us, as all calls feed into an overflow system designed to ensure enquiries are answered. That said, your feedback is important, and we will review our communication process internally. Regarding the office environment and our social media presence, our Rawtenstall branch is intentionally designed as a contemporary, client‑focused space, and our online content aims to balance property marketing with team visibility. We appreciate that expectations vary, and your comments on our marketing approach are helpful. We also apologise for any confusion around your contract and notice period. We’re glad this was clarified for you, and we appreciate your patience while the team ensured the correct information was provided. While we regret that your experience didn’t reflect the standards we aim for, we do value your feedback. It helps us continue improving our client experience and ensuring consistency across every stage of the journey. We wish you all the very best moving forward and thank you again for sharing your thoughts.
5/5
TrustpilotKeenans Bury
We have dealt with Abigail at the Bury officeApart from being a lovely friendly person, she has updated us throughout by phone and email. Anything we have requested from her has been dealt with in a timely manner. She was very professional but also had a lovely personality The process so far has been very transparent I would have no issues recommending Abi and Keenan’s if you’re thinking about selling/ buying your home
5/5
TrustpilotGreat Service
Working with Faye at Keenans was an absolute pleasure! Her professionalism, dedication, and expertise truly made selling our property a seamless experience. From the initial consultation to the final closing, Faye's commitment to understanding our needs and guiding us through the process was remarkable.Her proactive approach and excellent communication skills kept us informed every step of the way, making us feel confident and assured throughout the selling process.Her attention to detail, responsiveness, and unwavering support exceeded our expectations. We highly recommend Keenans to anyone looking for a dedicated and knowledgeable real estate agent. Thank you, Faye and the team, for your outstanding service and for making the sale of our property such a positive and successful experience!
5/5
GoogleMolly kept me informed through the hole process of the sale of the house. Thank you
5/5
GoogleJames Crockett was very professional and straight forward clearly explaining the stages of the application process.
5/5
TrustpilotKieran at Keenans was brilliant
I have recently completed a house purchase that Keenans were selling. The whole process took around 9 months and had a lot of ups and downs due to challenges with the sellers’ side.
We're delighted that you appreciated Kieran's proactive and informative approach. We wish you all the best in your new home. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Keenans Estate Agents's Burnley office has 880 reviews across two platforms: 379 on Google, 501 on Trustpilot (across the whole business).
Keenans Estate Agents Burnley is rated 4.3 out of 5 across all 880 reviews, and 4.3 out of 5 on Google from 379 reviews.
Keenans Estate Agents Burnley, 21 Manchester Road, Burnley, BB11 1HG.
