Keenans Estate Agents Burnley reviews

★★★★★ 5/5

Google

Emily has been amazing to work with, dedicated, patient, and always gives 100%. Handles every situation with understanding and calm. Thank you for everything you have done so far!

Olivia · 6 November 2025

★★★★★ 5/5

Trustpilot

Brilliantly helpful staff and nice…

Brilliantly helpful staff and nice professional service.

Adam · 31 August 2026

★★★★★ 5/5

Google

'Thank you' - moving home had proven quite a stressful experience but thanks to Emily and her professional and proactive approach to dealing with the process, helped us navigate with ease. Always with a friendly attitude and nothing was ever too much trouble. Thank you Emily Parkes for your kind help, patience and persistent professionalism throughout the process.

Suzanne · 6 December 2024

★★★★★ 1/5

Trustpilot

Low in honesty and integrity

Low in honesty and integrity as per review 12 Dec 2023. Really not self aware and manager who deals with complaints is just defensive (and doesn't follow ombudsman code of practice where you should be told how to appeal) Follow up to complaint was ignored so no choice but to refer to ombudsman and ICO. They ignored both of these until money awarded. Then they defended their position. Paid out after being chased as expected.An apology and flowers would have surficed 12 months ago but no....shame it came to this.Edit: keenans's response; great to finish off with their sense of humour out there....lol....

Dennett · 30 August 2024

★★★★★ 5/5

Trustpilot

Emma and the team at Swinton

Emma and the team at Swinton were excellent from start to finish. We had a lot of issues crop up during the purchase of our first home and we genuinely don’t think this purchase would have happened without the effort and dedication from Emma and the team. Our solicitor let us down a lot, but Emma and the team stepped up and went above and beyond to make sure we got our dream home! We found Emma to be extremely knowledgable and she explained everything to us in detail, which was needed given this was our first home. Emma worked tirelessly and answered our queries, no matter what time of day and even stayed late quite often just to make sure things were moving. We were kept updated throughout the process, which we really needed given our Solicitors weren’t that helpful. The client care and pro activity was excellent. We had a loss in the family during the process and Emma was so kind and helpful. We even received some flowers from the team. It was great to know we were in such good hands whilst we were going through such a difficult time.We can’t recommend the team at Keenan’s Swinton enough. Thank you to Matt, who showed us round the house numerous times and even gave us some good tips on DIY! To to all the ladies in the office; Kayleigh, Ellie, Nikki, Georgia thank you for the support it was amazing! You always responded to our queries promptly and were extremely helpful. Finally, thank you to Emma. You are an absolute credit to Keenan’s. We are so happy in our new home and we would not be here without you!

Vicky · 22 September 2023

★★★★★ 5/5

Google

Alex Noon at Keenans has always been on the end of the phone sorting anything out that I need. As a landlady, you need to trust that there’s someone experienced and straight talking managing your property and I’m really grateful that Alex is part of the team. Having dealt with Alex for years now, I felt it’s time to add a review and pass on some thanks, so cheers Alex I appreciate all the hard work and fast paced, clear communication.

Antonia · 25 August 2023

★★★★★ 1/5

Trustpilot

Dreadful experience…

Our experience of buying a property through Keenan’s was not good. We recommend that if you use this company, check and double check any information provided and anything you might think has been omitted. Not as trustworthy as they want you to think. We were led to believe that the property we were purchasing was unoccupied and consequently there was no chain. It was only when I complained that I found out that the property was occupied and there was a chain. I had made it clear from the outset that as we were moving from Scotland where the house market is much more efficient we needed a quick move. That did not happen. My calls were not returned by Ella on many occasions and instead I received sloppy texts. We ended up having to stay in temporary accommodation at great expense ta ourselves.

Sue · 9 September 2025

★★★★★ 5/5

Trustpilot

I recently used Keenan’s Estate agents…

I recently used Keenan’s Estate agents in Bury in relation to the sale of my property. I dealt with Melissa throughout. She was extremely professional and took all the stress out of the process. She kept me updated about things on a daily basis and made sure my sale went through without any issues! She is a credit to the company and I wouldn’t hesitate using Keenan’s again if everyone provides service like Melissa does

Graham · 27 November 2023

★★★★★ 5/5

Google

James is very lovely, couldn’t be more helpful! Made a stressful situation very easy! Thanks a lot:)

Jessica · 13 January 2026

★★★★★ 5/5

Trustpilot

The staff at the Burnley branch are…

The staff at the Burnley branch are brill. They made my experience of selling and buying an easy process. Happy with every aspect of their help and advice.

Susan · 24 February 2026

★★★★★ 5/5

Google

Having used Keenans over the years for sales, tenant find and purchase of properties, always been very positive and professional in all areas. On a recent viewing Andrew was informative, helpful and once aging vey professional, enjoy your retirement Andrew.

Wayne · 13 January 2024

★★★★★ 5/5

Google

I want to thank Mariam in particular who has helped me from start to finish in finding the right tenants for my properties and making my life so much easier. She’s extremely helpful, professional and very responsive when communicating with her. I can’t thank her enough. 5🌟 ratings for her work in the Keenan’s letting team.

Yuie · 24 October 2024

★★★★★ 5/5

Google

Phillipa was very helpful arranging viewing with my son as I am currently living and working in London John Phoenix

John · 13 December 2025

★★★★★ 5/5

Trustpilot

Amazing service from Keenans

I want to thank the Swinton Branch for their excellent professional service they provided me an my family in selling our late mother's house.Shirley and Simon held our hands throughout the difficult decision to sell, the valuation process, and viewings, we couldn't have got through without your help and guidance.The whole team worked really hard throughout the difficult probate slog. Keyleigh was always on the go arranging viewings, Nicky never gave up through the sale process, always chasing solicitors right up to the completion. We couldn't have got through this difficult time without your help and support.Our family will never use another estate agent again, only KEENANS for us now. Xx

Tracy · 2 June 2023

★★★★★ 5/5

Trustpilot

Thank you Keenans

The service I received from Keenans has been outstanding from start to finish.

Robert · 11 June 2026

★★★★★ 5/5

Trustpilot

Simply great!

Our experience with Keenans and especially Kim Ormerod has been nothing short of impeccable. We have just signed for a rental property with them and I couldn't have asked for a better person to have dealing with the process. Kim has been so helpful and quick with any and all queries we've had. Kim has been understanding with our work commitments and schedules and has gone the extra mile to accommodate this. I'm excited for our tenancy being under Keenans from the level of professionalism as well as warmth being demonstrated by them. Thank you Keenans, and thank you Kim.

Soph · 27 April 2023

★★★★★ 5/5

Google

James was very polite, informative, honest, answered all questions with professionalism

Annaliese · 13 February 2026

★★★★★ 1/5

Trustpilot

Lack of honesty and integrity

My property was undervalued by £10000- £15000. The argument behind it, which was to get more people through the door, was more to have a quick turnaround and get a commission. We spent 2 years renovating our property and had we agreed with them, we would have lost massively and couldn't have been able to afford our next property.By law, estate agent should be advertising their fee inclusive of VAT. The agent kept the VAT hidden until when the paper had to be signed, only to be shocked by an extra 20%. The first visit was filled with marketing tricks and fake offers which turned out to be higher than other agencies.

Sa-M · 7 April 2024

★★★★★ 4/5

Google

Excellent service from everyone at Keenan's from start to finish. I would like to give a big shout out to Helen who guided me through the process, Helen reassured me when things were getting stressful for me that everything was fine and there was no need to worry. So thank you again Helen... You are a star ⭐⭐⭐

Lesley · 25 July 2024

★★★★★ 5/5

Trustpilot

Highly Recommend

Sold our family home a few months ago through Bury branch. Valuation by Simon was positive & realistic and sold within days of going on the market. Both Emily & Melissa were so instrumental in the smooth process of our sale. Melissa went above & beyond to keep us fully informed throughout & made sure nothing was left to chance. Thank you all for a truly excellent & professional service.

Mrs · 28 November 2023

★★★★★ 5/5

Google

Emily was always helpful. She updated me when she said she would and handled, sometimes difficult situations, with professionalism and empathy. She gave me confidence that our sale would complete and patiently talked me through the process on completion day. I couldn't have asked for anyone better. Thank you Emily.

Julie · 23 November 2024

★★★★★ 5/5

Trustpilot

Keenans Rossendale & Fergus

Fergus from Keenans Rossendale has been very helpful in trying to find me my forever home. He has been warm and pleasant adding a little humour to each viewing, whilst remaining professional and honest. I've viewed a few properties with him so far and he recalls my specific needs and seems genuinely invested in helping me find the right home for me.

Hannah · 30 April 2024

★★★★★ 5/5

Trustpilot

We have been working with Keenans…

We have been working with Keenans Estate agents over the past 5 years and are very satisfied with the service they provide.

Gaz · 6 March 2026

★★★★★ 5/5

Google

My partner and I were shown a Bungalow today by a lovely gentlemen, Mathew Thompson. A very well presented, knowledgeable and pleasant person who has given us the best experience we have had when it comes to viewing houses. He did not rush us, took his time and was able to talk about the area, the house, the facilities, the tenancy competently, represented his Estate Agents to a high standard! He had a warm demeanour about him that just helped us make our decision easier. Thank you Mathew.

S · 20 January 2023