Trusted Agent profile · Burnley
★★★★★
923 reviews across 2 platforms
21 Manchester Road, Burnley, BB11 1HG
Part of Keenans, see every office.
Keenans Estate Agents's office in Burnley, at 21 Manchester Road, is rated 4.3 out of 5 across 923 reviews on two platforms, including 413 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Keenans Estate Agents Burnley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnley.
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
4/5
TrustpilotCertain staff deserve recognition
Keenans have provided a mixed service and overall have been good. I would like to say that 2 members of staff in particular made the experience better and went above and beyond for the sale and purchase of the properties. Both Dean in presales and Emily in aftersales were amazing and restored our faith in Keenans service.
5/5
TrustpilotExcellent service from Keenan's Chorley
We cannot fault our experience with the Chorley branch of Keenans. Abbie and Nicola have been so professional throughout and a pleasure to deal with. They are both so friendly and have been great in answering our many questions and keeping us updated with the sale of our property. We wouldn't hesitate to recommend them to anyone.
5/5
TrustpilotPatrick Jones
Patrick Jones, Property Manager from the rental team has been superb. Responsive, helpful and providing excellent client service. Really impressed.
1/5
TrustpilotThis agency made up stories to me from…
This agency made up stories to me from start to finish. I have logged calls and times and they cannot match their times to my calls.Their stories change from one day to another.Too big to be of any use.They don't reply to emails, they don't reply to calls and sadly are so transparent, even to a 23 year old.
1/5
GoogleAbsolutely terrible. No urgency in their service at all. I'm in a race against time here to complete before the Stamp duty deadline holiday. Its taken keenans a week just to get give my solicitor the vendors solicitors details (that's after 3 phone calls from me telling them to do so) incompetent to say the least.
5/5
TrustpilotWe bought our dream house from keenans
We bought our dream house from keenans. Great people, great service. We were shown round and dealt with by the lovely Cree and all of our questions were throughly answered. Cree took the time to find us the ideal house and showed us round. We were thrilled when we found the perfect home with the best neighbours!
5/5
GoogleBeen the best experience through a tough time but flawless all the way 💪 …
5/5
GoogleGreat service from Keenans from beginning to end. The staff are very friendly and the help and advice they give you in the whole process is second to none.
5/5
TrustpilotRecently used Keenan's service
Recently used Keenan's service, the best i have used in over 10 years. In the darwen area the best by a long way, Emma excellent Kieran excellent to mention a few. But all the team outstanding . I only use these guys. Professional and trustworthy. Its great finding a market leader company , well done
5/5
TrustpilotAll round great experience
I’ve always had a great experience with Keenan’s on my past 2 property sales. The staff are friendly and we’re entirely understanding of my difficult personal circumstances. Lacie photographed my second property and was wonderfully enthusiastic which put me at ease. Would definitely recommend using Keenan’s in the future to anyone in the Ribble Valley area.
5/5
GoogleGreat team and experience so far! From Abi who always gets bookings in fast and efficiently to Andy who always has a smile on his face whilst showing me the properties. Would highly recommend!
5/5
TrustpilotI have been dealing with Kimberly who I…
I have been dealing with Kimberly who I can honestly say has been absolutely amazing can’t thank her enough for assisting me with renting my now new property! She has been so helpful and well mannered throughout the whole process. Thank you X
4/5
TrustpilotKeenans were the Agents we were buying…
Keenans were the Agents we were buying from so dealt mostly with that team. Not a great start as our initial contact failed to update or repsond on many occasions. Liam then took over and was very professional and actually helped the purchase along.Thanks, need that sold sign picking up from my front garden though!
5/5
Trustpilot1st class Estate Agents
From initial contact, through to sale agreed, the service has been smooth, quick, and very professional.All staff are very knowledgeable, friendly, efficient and very professional.They are always available, and respond very quickly to any questions or requests we may have.Would highly recommend Keenans.
5/5
GoogleWe’re only a few weeks now from completing the sale of our house. Keenans have been fantastic from start to finish. Will definitely use again for any future purchases.
4/5
GoogleGreat service by Emily Parkes. Always kept in touch and provided the latest info
5/5
TrustpilotUnbelievable Service
Just wanted to say I can't believe how professional the team at Keenan's were selling my property in great harwood! The property went on the market on the Friday and was sold by Monday after Sophie arranged the viewings and Faye in progression was unbelievable, never had to chase them they always kept me informed!
1/5
TrustpilotThey are the worst estate agents I’ve…
They are the worst estate agents I’ve every come across, communication is non existent to say the least, you complain and the manager shouts over the top of you! Do yourself a favour read the rest of the reviews before going anywhere near ! I really wish I had.
5/5
TrustpilotKeenans Estate agents....
Keenans Estate agents....Fantastic team to work with, not only to sell my property but to purchase from too.The images of my sold property was carried out by one of their team & a professional photographer as well, which is very much key to show out on the market. extremely helpful & very supportive.thanks team
5/5
TrustpilotKEENANS BURNLEY
We are beyond happy with the service provided by Keenans - they have kept us updated from the start to the completion day (today woop!) we couldn't have faulted them in the slightest, especially as we had been on the market with a different agent in the area who couldn't sell our house for over 6 months!!thankyou keenans!
1/5
GoogleMust not need the business 🤷🏼♀️ sent an enquiry through their website after seeing their photos of properties, requested an appointment and valuation for our two bed apartment to let out and absolutely no response from them. Ended up going with another agent. …
5/5
TrustpilotFrom start to finish I can’t think how…
From start to finish I can’t think how Keenans could have improved their service (perhaps a bottle of whiskey 😄😄), although the solicitors dragged the sale on longer than it should have Keenans kept us up to date with all the information from both sides.Happy to recommend them.Many ThanksMartin & Lynne (Barnoldswick)
5/5
GoogleVery impressed with the service I have received at Keenans, with it being my first time selling a property the girls in the office talked me through every step of the way and made the process as stress free as possible. Would highly recommend to anyone looking for a 5 star service - as I can not fault them at all!
4/5
GoogleLewis usher has helped us in completing our purchase...he did lot of effort in moving chain and then all parties reach on completion Other staff in office was not much helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Keenans Estate Agents Burnley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnley.
