5/5
TrustpilotPositive Experience
I viewed a property in Burnley, I was met by Andy who showed me around the lovely home, he was very professional but also friendly and helpful, a very positive experience,Thank youSue
Trusted Agent profile · Burnley
Keenans Estate Agents Burnley reviews
★★★★★
922 reviews across 2 platforms
21 Manchester Road, Burnley, BB11 1HG
Part of Keenans, see every office.
Keenans Estate Agents's office in Burnley, at 21 Manchester Road, is rated 4.3 out of 5 across 922 reviews on two platforms, including 413 Google reviews rated 4.3.
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Reviews
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI purchased my last property through…
I purchased my last property through Keenans and they where fantastic right from booking a viewing all the way through to completion. We where very impressed with Cree in the after sales department, she kept us up to date and informed on any developments at every stage.Thankyou for making our property purchase effortless.
5/5
GoogleEmily helped me move into my new house and answered all my questions thanks
5/5
GoogleI’ve just bought a house through Keenan’s, very good service from both the lad showing us around and Faye for sorting everything out and always being helpful in what was to me a very stressful time.
5/5
TrustpilotNo faults
We have just completed on a house with Keenan’s and cannot fault them at all.The people we dealt with were Ella, Richard, and Sam. They were all very friendly and kept us up to date each step of the way and seemed really happy to help us with everything.
5/5
GoogleKeenans were quick to list the property, the day after it went live I had several viewings and the morning after I had four offers, I have now accepted an offer subject to contract so job done fingers crossed!, communication was great throughout, and a special thankyou to Chloe and Adam.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery accomodating and friendly, professional adviser who listened to what I needed and was happy to help. We booked an appointment to suit my needs
1/5
GoogleStaff are good and helpful Keenans estate agents in general however are the most expensive estate agents in Burnley Theyr also infamously known to inflate the local market in Burnley and should probably be reported to trading standards
5/5
TrustpilotLewis Usher of Keenans was brilliant
Lewis Usher of Keenans was brilliant. We were the purchaser and not the seller but, despite this, he kept us up to date. Gave us lots of advice and support as we were new to the area. Couldn’t be more helpful. Five star service all the way.
5/5
TrustpilotTop service
Fantastic experience throughout the whole process with Keenans. Continuous support from James and a quick, efficient process. Photos and advert are above the quality of other local estate agents. Very helpful and always at the end of the phone when needed. Second time we’ve used Keenans and I wouldn’t use anyone else.
4/5
TrustpilotSold house in 5 days
Sold house in 5 days, full asking price. Few glitches with online signing process but otherwise communication has been good.
Agent replied · 20 January 2024
Thank you for your kind words Stephanie - we note your feedback regarding the online signing process and will endeavour to improve on this going forward
2/5
GoogleKeenans can sell but it isn't sold until it completes and that's the issue. Also, they have a complaints policy they don't follow; best thing to do is not have one if you aren't interested!
1/5
GoogleMust not need the business 🤷🏼♀️ sent an enquiry through their website after seeing their photos of properties, requested an appointment and valuation for our two bed apartment to let out and absolutely no response from them. Ended up going with another agent. …
1/5
TrustpilotCheck your appointment!
If you make an appointment with the agency in Burnley, call them before you leave. Usually, they cancel confirmed appointments without notice, telling the property is not available any longer.Do not trust them and check many times online if the property to rent/for sale is still showing - and if it is the same!Avoid this agency
1/5
GoogleI'm not inprest with the service and the ladie I spoke to wasn't very helpful my daughter applied for a house to rent in Burnley they was the first to ring up about the property and yet again they are not helpful at all I would not recommend this company slack set up 😩 …
5/5
GoogleA fantastic and responsive service by Joe Worthington. His manner is always polite and he is always a pleasure to deal with. Thank you 😊 Joe …
5/5
GoogleCannot thank the guys at Keenan’s enough for a quick response and helping me and partner buy our first home without any hassle!
5/5
Googlegreat experience with Keenans Estate Agents, they have sold 2 properties for me now, and I wouldn't hesitate to recommend to friends and family. Lewis in particular was very helpful.
5/5
Googlegreat experience with Keenans Estate Agents, they have sold 2 properties for me now, and I wouldn't hesitate to recommend to friends and family. Lewis in particular was very helpful.
5/5
GoogleHad multiple viewings with Harry. Absolutely brilliant to deal with. Very knowledgeable and polite. A pleasure to deal with. Cheers Harry
5/5
GoogleExcellent agency, great communication and prompt process. Thank you
5/5
GoogleI’ve just secured a property with Keenan’s with the help from eve McPherson she was very helpful kept in contact letting me know progression very impressed
5/5
TrustpilotTerri a true asset to Keenan's
Without Terri I don't think we would have achieved Mums dream home. Terri has offered Excellent customer service whilst carrying out her job but she is also sincerely compassionate. It's not just about a sale.Extremely thorough and goes above and beyond to make sure her clients are happy.Extremely satisfied indeed!
5/5
TrustpilotOur house sold quickly
Keenans staff were professional friendly and knowledgeable. During and before our house sale they gave us information about how to sell our house and the best price to ask. They communicated well with us and made appointments to fit in with us. We would definitely recommend them to other people.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Keenans Estate Agents Burnley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnley.
