Trusted Agent profile · Burnley
★★★★★
922 reviews across 2 platforms
21 Manchester Road, Burnley, BB11 1HG
Part of Keenans, see every office.
Keenans Estate Agents's office in Burnley, at 21 Manchester Road, is rated 4.3 out of 5 across 922 reviews on two platforms, including 413 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Keenans Estate Agents Burnley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnley.
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
1/5
GoogleShocking service! Whatever you do don't rent your property with these people! Seriously, it's better you do it yourself. This company will do everything at the front end - yes, they will find someone and do a few checks but after that the service is shocking! STAY AWAY FROM RENTING WITH THESE PEOPLE
5/5
GoogleEasy to deal with and not fuss or stress as I thought I may get. Deal with Harry who was very polite and helpful. Definitely recommend to any friends or family looking to sell in the area.👍👍 …
5/5
GoogleHad good experience with Andy 👍 …
Thank you for your review Ali
1/5
GoogleShocking professionalism and service. Everything was incorrect including names, solicitors, important dates and even the wrong price!
5/5
GoogleFriendly and responsive staff. Great overall!
We’re always on Hand to assist with your property needs thanks Rachel
5/5
GoogleHighly recommend within 2 hours of their office opening they had 18 people to view my mums house. I like it how they are all young and go above and beyond to help
5/5
Trustpilot5 STAR service
Super professional with step by step support by excellent trained staff, excellent communication and always ready to go extra mile I would definitely recommend to anyone, the service is far beyond the rest of local agents
5/5
GoogleKeenans are a delight to deal with! They have made the whiole process of finding a property and submitting an offer a breeze!
5/5
TrustpilotLetting Agency of Dreams
An exceptional 'all-rounder' in everything from sales and purchases to property management. Friendly, efficient and effective staff that make handling my property portfolio a dream. Brilliant company.
5/5
GoogleI was shown around by Eve of the Keenan’s team and she was very proactive as she answered all my questions and was ready to be of help at my need. Thanks Keenans
5/5
TrustpilotQuality customer experience
Amazing customer service from start to finish! I have viewed quite a few properties with Paula Taylor, she’s very welcoming and friendly and was able to guide me through the whole Keenan’s process of buying my first home. She was knowledgeable about the property and the local area and offered advise when needed. Couldn’t recommend her and Keenan’s enough!
5/5
TrustpilotKeenan’s was very helpful
I am looking to buy a new home, but as I am not very experienced with buying/selling homes, I was quite nervous but Keenan’s helped me overcome this anxiety! Alicja in particular was very helpful in answering my question and queries which made me feel much more confident. I look forward to buying a home through this estate agency!
5/5
TrustpilotI WAS IMPRESSED FROM THE INITIAL PHONE…
I WAS IMPRESSED FROM THE INITIAL PHONE CALL-THE FOLLOW UP, THE ADVICE, AND IN THE WAY ALL MATTERS WERE CONDUCTED. A REAL SUPRISE WHEN COMARED TO PREVIOUS EXPERIENCES.MATTHEW ROBINSON LEFT NO STONE UNTURNED AND WAS VERY INFORMATIVE AND POLITE. THE HOUSE WAS SOLD WITHIN 5 DAYS, AND I WAS KEPT INFORMED AT EVERY STAGE-KEENANS NEED A BOLTON OFFICE !
1/5
TrustpilotKeenan’s estate agents Burnley branch
Keenan’s estate agents Burnley branch - not only incompetent but ignorant. Despite giving these ‘professionals’ my email and clear instructions on communications they couldn’t organise a viewing on a property in Fence AND when I complained very politely pointing out their failings they simply ignored meThe property seller must be delighted they have these people in their corner Want a good estate agent - consider the alternatives
1/5
GoogleNegligent, our house sold for over 4 months we telephoned emailed called in to find out what the hold up was but was fobbed off everytime even when I complained about the service it made no difference.
5/5
Trustpilot5 star service from Keenan’s estate…
5 star service from Keenan’s estate agents. They are professional, easily contactable, knowledgable, responsive and get the job done! I have met Paula for viewings and spoken to the team in Clitheroe, they have been so friendly and helpful and have made my experience finding my first home a stress free experience. Couldn’t recommend them enough. THANK YOU!
5/5
GoogleThese guys have been amazing from start to nearly finish on selling our house, wouldn't recommend any other estate agents . They have kept in contact every step of the way making sure everything went smoothy. Thank you especially to Sophie at the Chorley Branch
5/5
GoogleWe are absolutely amazed with all staff. They are very helpful, answering all questions and providing all required information.
5/5
TrustpilotFast and quality service
I’ve used Keenan’s for the past few years, very professional and helpful.Customer service is excellent, they provide a high standard of service. Louis Percival in particular who has helped me out massively over the years and the rest of the Keenan’s team. Highly recommend this company to anyone who wants to reach their goals in the property business.
5/5
TrustpilotFantastic service
Fantastic service. Kieran kept us updated throughout the whole process!
5/5
TrustpilotGREAT ESTATE AGENTS
Andy from the Burnley branch has met me at two properties to view in the last week. He is extremely helpful, knowledgeable and friendly. Great service from the branch so far with calls answered and returned, text and email reminders for appts and follow up questionnaires. A great agents to deal with.
5/5
TrustpilotExtremely helpful throughout
In a difficult market, they stuck with it, leading to success.They communicated well throughout and as completion approached, they helped to 'get it over the line'.They assisted with many aspects which occurred as we had already moved out, which lead to a successful conclusion.
5/5
TrustpilotGreat service from an excellent team.
I found Luke & the team at Keenans to be very professional. Always willing to answer any questions I had. Always there to give unbiased advice and help me through the mine field of purchasing a property. Would have no hesitation in recommending them to my family & friends. Extremely satisfied with the service. Regards Neil O’Reilly
4/5
TrustpilotCertain staff deserve recognition
Keenans have provided a mixed service and overall have been good. I would like to say that 2 members of staff in particular made the experience better and went above and beyond for the sale and purchase of the properties. Both Dean in presales and Emily in aftersales were amazing and restored our faith in Keenans service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Keenans Estate Agents Burnley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnley.
